[SD-94922] Can't send emails after 11203 update

[SD-94922] Can't send emails after 11203 update

Hi,

I have an issue since 11203 update.

I updated from 11139 to 11203 and now, we can't send emails from the app.

On reply screen, we click on "Send" button but the app remains stucked there.

On serverout0.txt I can see the following error but I can't know how fix it:


  2. **************************             SECURITY EXCEPTION              **************************

  4. |
  5. [12:42:22:142]|[05-17-2021]|[com.manageengine.servicedesk.filter]|[INFO]|[49]: =======================================================|
  6. [12:42:22:142]|[05-17-2021]|[com.manageengine.servicedesk.filter]|[INFO]|[49]: ZOHO Security Error Message : El valor indicado para el parámetro “send” no es válido.|
  7. [12:42:22:142]|[05-17-2021]|[com.manageengine.servicedesk.filter]|[INFO]|[49]: =======================================================|
  8. [12:42:22:142]|[05-17-2021]|[com.manageengine.mdh.MDHFilter]|[INFO]|[49]: PORTALID : 1|
  9. [12:42:22:142]|[05-17-2021]|[com.manageengine.servicedesk.filter]|[INFO]|[49]: SdpSecurityFilter called |
  10. [12:42:22:142]|[05-17-2021]|[com.manageengine.servicedesk.filter]|[INFO]|[49]: RequestURI::::::: /Error|
  11. [12:42:22:142]|[05-17-2021]|[com.manageengine.servicedesk.filter]|[INFO]|[49]: urlRule::::::: URLRule ::  path = "/Error"  urlInRegex  = "false"|
  12. [12:42:22:142]|[05-17-2021]|[com.manageengine.servicedesk.filter]|[INFO]|[49]: actionParamValue::::::: null|
  13. [12:42:22:142]|[05-17-2021]|[com.manageengine.servicedesk.filter]|[INFO]|[49]: actionRule::::::: ActionRule ::  Path : "/Error" method :"POST"" isCSRFProtected : "false" internal : "false" trusted : "false" roles : "" dynamicParams : "false" api : "false" isc : "false" authentication : "required" throwAllErrors : "false" urlXSSValidation : "true" ipBlockCheck : "false" loginThrowError : "false "" iscScope : "null" runAsGroupIdParam  : "null" runAsGroupTypeParam : "null "isThrottlesConfigured : "false "dynamic-throttles : "false|
  14. [12:42:22:142]|[05-17-2021]|[com.manageengine.mdh.MDHUsers]|[SEVERE]|[49]: Exception while getting user credentials in getUserId. Assuming Non-Login view.|
  15. [12:42:22:142]|[05-17-2021]|[com.manageengine.mdh.MDHUsers]|[SEVERE]|[49]: Exception while getting user credentials in getUserId. Assuming Non-Login view.|
  16. [12:42:22:142]|[05-17-2021]|[com.manageengine.mdh.MDHUsers]|[SEVERE]|[49]: Exception while getting user credentials in getUserId. Assuming Non-Login view.|
  17. [12:42:22:157]|[05-17-2021]|[com.adventnet.iam.security.URLRule]|[WARNING]|[49]: Extra parameter found: the parameter List : [tm, notifyType, to, ccAddress, id, contentType, mode, notifyModule, isForward, orgReqIDStr, userID, notifyTo, module, useridlist, inReplyTo, queueId, subject, desc, selectStatus, onHoldSet1, date1@@@1, selectedStatus@@@1, onHoldComments@@@1, sdStatus, reopen_enabled, reopen_status, reopen_date, reopen_statusChangeComment, MOD_IND, FORMNAME, notificationTo, send, action] for the URI : POST : /Error|
  18. [12:42:22:157]|[05-17-2021]|[com.manageengine.mdh.MDHFilter]|[INFO]|[49]: PORTALID : 1|
  19. [12:42:22:157]|[05-17-2021]|[com.manageengine.servicedesk.filter]|[INFO]|[49]: SdpSecurityFilter called |
  20. [12:42:22:157]|[05-17-2021]|[com.manageengine.servicedesk.filter]|[INFO]|[49]: RequestURI::::::: /jsp/AuthError.jsp|
  21. [12:42:22:157]|[05-17-2021]|[com.manageengine.servicedesk.filter]|[INFO]|[49]: urlRule::::::: URLRule ::  path = "/jsp/AuthError.jsp"  urlInRegex  = "false"|
  22. [12:42:22:157]|[05-17-2021]|[com.manageengine.servicedesk.filter]|[INFO]|[49]: actionParamValue::::::: null|
  23. [12:42:22:157]|[05-17-2021]|[com.manageengine.servicedesk.filter]|[INFO]|[49]: actionRule::::::: ActionRule ::  Path : "/jsp/AuthError.jsp" method :"POST"" isCSRFProtected : "false" internal : "false" trusted : "false" roles : "" dynamicParams : "false" api : "false" isc : "false" authentication : "required" throwAllErrors : "false" urlXSSValidation : "true" ipBlockCheck : "false" loginThrowError : "false "" iscScope : "null" runAsGroupIdParam  : "null" runAsGroupTypeParam : "null "isThrottlesConfigured : "false "dynamic-throttles : "false|
  24. [12:42:22:157]|[05-17-2021]|[com.manageengine.mdh.MDHUsers]|[SEVERE]|[49]: Exception while getting user credentials in getUserId. Assuming Non-Login view.|
  25. [12:42:22:157]|[05-17-2021]|[com.manageengine.mdh.MDHUsers]|[SEVERE]|[49]: Exception while getting user credentials in getUserId. Assuming Non-Login view.|
  26. [12:42:22:157]|[05-17-2021]|[com.manageengine.mdh.MDHUsers]|[SEVERE]|[49]: Exception while getting user credentials in getUserId. Assuming Non-Login view.|
  27. [12:42:22:157]|[05-17-2021]|[com.adventnet.iam.security.URLRule]|[WARNING]|[49]: Extra parameter found: the parameter List : [tm, notifyType, to, ccAddress, id, contentType, mode, notifyModule, isForward, orgReqIDStr, userID, notifyTo, module, useridlist, inReplyTo, queueId, subject, desc, selectStatus, onHoldSet1, date1@@@1, selectedStatus@@@1, onHoldComments@@@1, sdStatus, reopen_enabled, reopen_status, reopen_date, reopen_statusChangeComment, MOD_IND, FORMNAME, notificationTo, send, action] for the URI : POST : /jsp/AuthError.jsp|
  28. [12:42:22:157]|[05-17-2021]|[com.manageengine.mdh.MDHUsers]|[SEVERE]|[49]: Exception while getting user credentials in getUserId. Assuming Non-Login view.|
  29. [12:42:22:157]|[05-17-2021]|[com.manageengine.mdh.MDHUsers]|[SEVERE]|[49]: Exception while getting user credentials in getUserId. Assuming Non-Login view.|
  30. [12:42:22:157]|[05-17-2021]|[com.manageengine.mdh.MDHUsers]|[SEVERE]|[49]: Exception while getting user credentials in getUserId. Assuming Non-Login view.|
  31. [12:42:22:157]|[05-17-2021]|[com.manageengine.mdh.MDHUsers]|[SEVERE]|[49]: Exception while getting user credentials in getUserId. Assuming Non-Login view.|
  32. [12:42:22:157]|[05-17-2021]|[com.adventnet.servicedesk.utils.ServiceDeskUtil]|[INFO]|[49]: Error ignored while getting client configurations null|
  33. [12:42:22:157]|[05-17-2021]|[com.manageengine.mdh.MDHUsers]|[SEVERE]|[49]: Exception while getting user credentials in getUserId. Assuming Non-Login view.|
  34. [12:42:22:157]|[05-17-2021]|[com.manageengine.mdh.MDHUsers]|[SEVERE]|[49]: Exception while getting user credentials in getUserId. Assuming Non-Login view.|
  35. [12:42:22:157]|[05-17-2021]|[com.manageengine.mdh.MDHUsers]|[SEVERE]|[49]: Exception while getting user credentials in getUserId. Assuming Non-Login view.|
  36. [12:42:22:157]|[05-17-2021]|[com.adventnet.servicedesk.utils.ServiceDeskUtil]|[INFO]|[49]: License Type : R|
  37. [12:42:22:157]|[05-17-2021]|[com.adventnet.servicedesk.utils.ServiceDeskUtil]|[INFO]|[49]: CMDBModule is false|
  38. [12:42:22:157]|[05-17-2021]|[com.adventnet.servicedesk.utils.ServiceDeskUtil]|[INFO]|[49]: License Type : R|
  39. [12:42:22:157]|[05-17-2021]|[com.adventnet.servicedesk.utils.ServiceDeskUtil]|[INFO]|[49]: Project_Management is true|
  40. [12:42:22:157]|[05-17-2021]|[com.adventnet.servicedesk.utils.ServiceDeskUtil]|[INFO]|[49]: License Type : R|
  41. [12:42:22:157]|[05-17-2021]|[com.adventnet.servicedesk.utils.ServiceDeskUtil]|[INFO]|[49]: ServiceCatalog is false|
  42. [12:42:22:157]|[05-17-2021]|[com.adventnet.servicedesk.utils.ServiceDeskUtil]|[INFO]|[49]: License Type : R|
  43. [12:42:22:157]|[05-17-2021]|[com.adventnet.servicedesk.utils.ServiceDeskUtil]|[INFO]|[49]: ChangeModule is false|
  44. [12:42:22:157]|[05-17-2021]|[com.manageengine.mdh.MDHUsers]|[SEVERE]|[49]: Exception while getting user credentials in getUserId. Assuming Non-Login view.|
  45. [12:42:22:157]|[05-17-2021]|[com.adventnet.servicedesk.utils.ServiceDeskUtil]|[INFO]|[49]: License Type : R|
  46. [12:42:22:157]|[05-17-2021]|[com.adventnet.servicedesk.utils.ServiceDeskUtil]|[INFO]|[49]: CMDBModule is false|
  47. [12:42:22:157]|[05-17-2021]|[com.manageengine.mdh.MDHUsers]|[SEVERE]|[49]: Exception while getting user credentials in getUserId. Assuming Non-Login view.|
  48. [12:42:22:173]|[05-17-2021]|[com.manageengine.servicedesk.filter]|[INFO]|[49]: 

Can anyone give me a hand?

Thank you in advance,

Iván.
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