We are currently using SDP ESM v11.0. 

We allow Users to be added from new requests. 

My workflow has always been to update new Users (Requesters) from inside the request, which would update the Department and Site. 

Since the update to ESM, all users have to be updated in the ESM Directory.  From there, once I have assigned the user a Site and Department, I go back to the Request and edit the User / Requester Name field.  All of the information will display correctly for the Requester, the Site will update, but not the Department.  

I have a number of reports that I run by Department.  I also have users who are able to view all requests by Department.  Is there a work around to allow me to update this blank value?