Help! Locked out of my Service Desk
Hi, I seem to have hit a problem with my installation of service desk plus. We have just changed domains and in doing so have moved SD from the old to the new. I logged into SD and changed the LDAP settings to point to the new AD and since then we have been unable to log in. We have reset the local admin account following the steps here (http://forums.manageengine.com/topic/servicedesk-admin-password-reset), however this does not work. I seem to be at a loss as to what to do next, any help
How to clean /opt/ManageEngine/ServiceDesk/inlineimages/WorkOrder directory
Hi, how to remove old files from "/opt/ManageEngine/ServiceDesk/inlineimages/WorkOrder" thx
Error on user reset password
When I try to reset the password on users ServiceDesk shows this error “The value indicated for the “resetPwdButton” parameter is not valid.” Please, could anybody help me?
Change technician as requestor removes technicians name
Version : 10.5 Build 10509 When I use the change the technician to requestor using this, https://pitstop.manageengine.com/portal/en/community/topic/removing-technician-s it removes the technicians name from historic tickets. 1 - Is there a way to prevent
SDP 13002 - Fail updating to 13006 or 13007
Hello, We are having issues trying to update from 13002 to 13007. OS: Windows Server 2019 DB: SQL Server Logs attached.
[SOLVED] Report generate error
Heyy i m facing issue to generate report kindly find below error - Message : Dear user, Unable to generate the report, So please contact servicedesk support for further assistance to resolve the issue and forward this mail and support file(s) to support@servicedeskplus.com
After Upgrade to 13007 getting in between error while working in servicedesk plus " Error while processing request" or "Error Occurred at server side, Please contact you administrator for more details
After Upgrade to 13007 getting in between error while working in servicedesk plus " Error while processing request" or "Error Occurred at server side, Please contact you administrator for more details". Please help us on priority as it is impacting our
Mailbox is not accessible : "Incorrect username or password.". In the meantime, mails will not be fetched in the mail fetching schedule.
Hi, From yesterday I started getting email notifications from our ServiceDesk Plus environment with the subject "SDP Notification: ERROR: Mails not fetched". On further investigation I found the below message on the Mail Server Settings: Mailbox is
Custom action needed to print the conversation and all attachments
Hi, any help on using the API to print out the whole conversation (basically the Print option, with all the boxes unticked except for the 'Conversation' one), along with all attachments? I know you can use the print preview, untick the boxes, open all
Remove a option state from a specific request
Hi everyone. i have a little Problem... We add a different states but those we only need it for requirements, is it possible that they disappear from the incidents? I added a rule to remove the options. And i can no longer use it but they continue to
Problem in configuring Office365 account for SDP
Good afternoon, I've the following problem: we're in process of migrating our mail system to O365 and I need to migrate also the dedicated mail used in SDP to generate ticket. I'm doing some tests with a new email and I'm able to configure the outgoing
SLA count
Hi everyone I have a case, How can I configure that if the request is not approved more days do not count SLA how can configure it on myself
Problema con el envio de notificaciones y la configuracion de correo.
Buenas tardes Estoy presentando problemas a la hora de enviar las respuestas iniciales de las solicitudes creadas, no me esta enviando los correo y me da el siguiente error "Error al enviar la notificacion" . Les adjunto una imagen del error que me da. No tengo ningun log que me de mas detalles de este error y del porque del mismo. Estoy casi segura que la configuracion de correo saliente en el sistema esta bien dado que lo tengo montado en otro server y funciona perfectamente. El server de correo
EWS / Oauth configuration
Hi, I'm having some issues getting going with EWS and OAuth, and perhaps someone has some input on what I might have missed. Currently on v11.1.0 Build 11133 - clean install for testing purposes. When saving the config I get a popup for 365 signin, where
Bundled postgres role not created by installer
I have downloaded the latest 64bit Linux installer and attempted to do an Enterprise install. The installer completes with a single error: Pgsql Err Msg ------------- Problem in Initializing Postgres !!.. Kindly check logs... I eventually found the logfile
Incident intake form questions
Hello, we're trying to configure an incident intake form in ServiceDesk Plus, and need assistance with the following: Is it possible to automatically access Outlook Address Book data from ME and/or auto-populate ME with specific Outlook Address Book
Upgrade to latest build failed.
Dear Team, I was just in the process of upgrading SDP to the latest build when the upgrade gave an error. The error said something along the lines of "upgrade failed" and then tried an uninstall. Checking the wrapper log file I see the following line:
ServiceDesk Plus restoreData giving a general error
Hey everyone, I am having a restoreData issue that I have not found anything similar to. I have a fresh install of ServiceDesk using a SQL backend. The currently installed ServiceDesk Plus instance is the same as the one the backup was taken from along
Last Update Time
Hi Can we get the last update time field to be updated using an incoming reply? Most of our requestors use a reply from the generated email that gets sent out through ServiceDesk. The last update time field does not update when this new email reply is
SDP + Desktop Central Integration Blank Page
SDP: 13.0 Build 13005 When clicking on Desktop Central Pages in SDP it shows a blank page.
Pick List file extensions
Hi, How can I add an item to the file extensions pick list?
[SOLVED] Problem with update SDP from 10021 to 10500
Hello, I have a problem with upgrading SDP from version 10021 to version 10500, an error appears during the upgrade: Upgrading PostgreSQL Completed extracting 15% Completed [|] [-] Error occured while migrating postgres database.
Performance of Service Desk on Chrome and Edge
Hi Just wondering if anyone else has noticed that service desk is running like a dog on Chrome and Edge, especially after open for a few hours. We are on prem, have about 20GB associated to VM, so I don't think the issue is server side.
[SOLVED] Server will not start (Windows)
We have an old instance of ServiceDesk Plus that we use for lookup of old jobs (we are now on SDPMSP) Today we have found that we can no longer connect to it. Upon investigation, the Service is running, but this is what we are seeing in the serverout0
add supported file types / extensions that can be uploaded in Solutions
Can we add supported file types / extensions that can be uploaded in Solutions ? It now says file extension not allowed.
Failed to start PostgresSQL server during upgrade
Hello, we are trying to upgrade SDP from 11.1.0 to 11.2.0 but having some difficulties as shown in the screenshot below. any help would be appreciated.
Survey report
Hi, Survey report is always at 87% Why?
Requester field in Service Requests + Azure Integration
Hi Team, We've enabled the automatic approval process for adding users to a shared mailbox and have set it up to go to the manager of requester which is working correctly, however some users are submitting the request on behalf of another user which then
Reassignment of ticket after specific period
I have a scenario to be added: When a ticket is assigned to specific technician and there is no action for specific period (in my case for 2 days) it should be reassigned to different technician. Sla and business rules are not working as it cannot be
ServiceDesk Plus Integration with ADManager
Hi, I'm trying to connect Service Desk Plus with ADManager. It's saying the connection can be established. But the "Action" defined items are not showing up. I use the same account in both systems. Also, when I enable the ADManager integration button
Purge only the Job title, Mobile and Phone fields from all users on ManageEngine ServiceDesk Plus, free Standard
Hello, We are using the ManageEngine ServiceDesk Plus, free Standard - Version 10.5 Build 10510, and we need to purge only the Job title, Mobile and Phone fields from all users (requesters and technicians). How can we do that ? Thank you! Flavia Mac
API Requests for View All Statuses and Get Transitions Return Incomplete Results
Hello! Current Build: 11311 Browsers: Edge and Chrome tested Transition Buttons Missing In Multiple RLCs involving Multiple Different Statuses Our technicians are reporting issues with Request Life Cycles, where buttons that used to appear in RLCs now
Upgrade from 12.0 Build 12004 to Build 13000
Hello, We are trying to upgrade to the next SD version, and are having problems running the commands. - Current version and build: 12.0 Build 12004 - Next version and build: 13000 - Two migrations away from latest 13002 - Have downloaded the ppm (linux)
Help to create a custom schedule function that auto-closes requests.
So I'm trying to make a custom schedule function that auto-closes requests that have the status "Awaiting Requestor Response" and have not received a response in 5 days. But I don't know how to find proper documentation to set it up. I have a report that
Users can't upload file to ticket
Hello, From several days we have this issues when users try to add a file to ticket, access is denied. We try also to server side with the same outcome. We didn't change anything.,we test it to several browsers and the same result.
Forced Backup - going from build 11000 to 11100
Trying to apply ManageEngine_ServiceDesk_Plus_11_0_0_SP-1_0_0_Windows.ppm to go from 11000 to 11100 and trying to skip the forced backup but not having much luck - this is the contents of our updmgr.bat: @rem Please set your Java path here.set @echo off
Deluge Sample script.
Hi, When I try to user Incident Management - Request Custom Function via Deluge Sample script this error appears, why? I use Deluge Sample script on API page Previous Error at line : 1, Error at line number : 1 Missing return statement: Provide MAP
"Invalid Input" error message when triying to attach a document to a Solution
When trying to attach a PDF document to a Solution we receive an error message that states "Invalid Input". Any thoughts as to what would cause this?
Create Project Task dependency report
Hi, How I can Create Project Task dependency report? like below columns? Task ID --- Task name --- Task Dependency name --- Task Dependency owner --- Status
Importación de usuarios por CSV
Cuando importo un csv para cargar usuarios, me detecta las columnas, pero una vez seleccionado todos los campos luego me da "error al importar el usuario". ¿ como puedo solucionar este problema? Pd: os adjunto mi csv por si veis el error Gracias.
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