Failed to start PostgresSQL server during upgrade
Hello, we are trying to upgrade SDP from 11.1.0 to 11.2.0 but having some difficulties as shown in the screenshot below. any help would be appreciated.
Survey report
Hi, Survey report is always at 87% Why?
Requester field in Service Requests + Azure Integration
Hi Team, We've enabled the automatic approval process for adding users to a shared mailbox and have set it up to go to the manager of requester which is working correctly, however some users are submitting the request on behalf of another user which then
Reassignment of ticket after specific period
I have a scenario to be added: When a ticket is assigned to specific technician and there is no action for specific period (in my case for 2 days) it should be reassigned to different technician. Sla and business rules are not working as it cannot be
ServiceDesk Plus Integration with ADManager
Hi, I'm trying to connect Service Desk Plus with ADManager. It's saying the connection can be established. But the "Action" defined items are not showing up. I use the same account in both systems. Also, when I enable the ADManager integration button
Purge only the Job title, Mobile and Phone fields from all users on ManageEngine ServiceDesk Plus, free Standard
Hello, We are using the ManageEngine ServiceDesk Plus, free Standard - Version 10.5 Build 10510, and we need to purge only the Job title, Mobile and Phone fields from all users (requesters and technicians). How can we do that ? Thank you! Flavia Mac
API Requests for View All Statuses and Get Transitions Return Incomplete Results
Hello! Current Build: 11311 Browsers: Edge and Chrome tested Transition Buttons Missing In Multiple RLCs involving Multiple Different Statuses Our technicians are reporting issues with Request Life Cycles, where buttons that used to appear in RLCs now
Upgrade from 12.0 Build 12004 to Build 13000
Hello, We are trying to upgrade to the next SD version, and are having problems running the commands. - Current version and build: 12.0 Build 12004 - Next version and build: 13000 - Two migrations away from latest 13002 - Have downloaded the ppm (linux)
Help to create a custom schedule function that auto-closes requests.
So I'm trying to make a custom schedule function that auto-closes requests that have the status "Awaiting Requestor Response" and have not received a response in 5 days. But I don't know how to find proper documentation to set it up. I have a report that
Users can't upload file to ticket
Hello, From several days we have this issues when users try to add a file to ticket, access is denied. We try also to server side with the same outcome. We didn't change anything.,we test it to several browsers and the same result.
Forced Backup - going from build 11000 to 11100
Trying to apply ManageEngine_ServiceDesk_Plus_11_0_0_SP-1_0_0_Windows.ppm to go from 11000 to 11100 and trying to skip the forced backup but not having much luck - this is the contents of our updmgr.bat: @rem Please set your Java path here.set @echo off
Deluge Sample script.
Hi, When I try to user Incident Management - Request Custom Function via Deluge Sample script this error appears, why? I use Deluge Sample script on API page Previous Error at line : 1, Error at line number : 1 Missing return statement: Provide MAP
"Invalid Input" error message when triying to attach a document to a Solution
When trying to attach a PDF document to a Solution we receive an error message that states "Invalid Input". Any thoughts as to what would cause this?
Create Project Task dependency report
Hi, How I can Create Project Task dependency report? like below columns? Task ID --- Task name --- Task Dependency name --- Task Dependency owner --- Status
Importación de usuarios por CSV
Cuando importo un csv para cargar usuarios, me detecta las columnas, pero una vez seleccionado todos los campos luego me da "error al importar el usuario". ¿ como puedo solucionar este problema? Pd: os adjunto mi csv por si veis el error Gracias.
Clear all fields in a resource group
Folks, I'm close to completing our new onboarding template, and I need some assistance. I have one resource group where the requester uses a radio button to select a hardware package. This radio button hides or shows other resource groups representing
Forum bugs
I have noticed that when I click on the Support Tab within SD+ then clikc on the link Service Desk Forum it takes me directly to the Service Desk Plus Forum straight to all the posts and not the main forum page. Would be better to take you to the main page, then you coud select which forum, such as troubleshooting etc Also if I am in the service desk plus forum and read a topic then use the top navigation links and clikc on service desk it takes me right out to the start and not back to the individual
How to hide checkbox "Keep me signed in" in login form
Hello. I need to hide checkbox "Keep me signed in" in login form. Since users are using “Chrome save password” and the “Keep me signed in” checkbox, they lock their account When password save in Chrome and checkbox “Keep me signed in” When user re-enter
ServiceDesk Plus Intermittent Timeouts When Updating Requests
I'm having an issue with our ServiceDesk Plus - 13.0 Build 13001. We have about 22 technicians. Starting a month or two ago, all of us will have seemingly random timeouts when updating requests. The application is not slow or laggy otherwise. Some of
Notifications from App when off network
Hey, I was wondering why sometimes I'll receive phone notifications from the SDP app when I am not connected to my company's network. We use the on-premise SDP setup and it doesn't allow me to sign into the app when I'm off network but I can still get
Duplicate Schedules
Having an issue where all of the schedules are duplicated, resulting in duplicate backups and scheduled reports. Need some help identifying which ones to remove and how without resorting to manually turning everything off and deleting the ones that remain.
option "Enable "Pass-through" Authentication [Single Sign-On]
Hi, Has been this option "Enable "Pass-through" Authentication [Single Sign-On] - Troubleshoot" removed on SDP ver 13?
I can't run UpdateManager.bat to apply Service Pack
Hi, I can't run UpdateManager.bat to apply Service Pack. I do everything from the manual - stop service, do back up. Everything pass ok. But when I run UpdateManager.bat nothing happend. Please help me! What should I do to fix it?
Updating Assets without DeskTop Central
We were not prepared to use or pay for DeskTop Central because our ServiceDesk Plus had a fine and working assets scan. Unfortunately the assets scan (via SCCM) no longer updates the assets user assignment automatically. The information is there (from
Problems with changing SSL port on ManageEngine Service Desk
I have opened a support request on this issue. Default port is 8443. Using an SSL cert signed by our certificate authority (not using the self signed cert.) This has been working fine for weeks. Today I tried changing the port to 443 ./changeWebServerPort.sh 443 https I restarted MESD but was unable to login. The "netstat" command showed that nothing was listening on either port 443 or 8443. After looking at what the changeWebServerPort.sh script was trying do I manually updated the
Incident Template and Support Group not being assigned Correctly
I am running SDP build 12.0 Build 12007. Currently we have 5 support groups and I have created Incident Templates and Service Request Templates for each of these support groups. However, one of these Incident Templates does not apply the default values
Error while deleting service desk instance.
Hi! We have Error while deleting service desk instance. Actually it was not used, just created one without any content in it. The go to instance also doesn't work. Appreciate any thoughts on this.
Create new CI based on User Additional fields
Hi, I created a new field in AD for users with name: "Location" and imported values it into SDP. I want to create a new CI based on that field and create a relationship between that field and the user For example: Kati is located in building 2 1- Creating
Agent configuration greyed in version 12003
Hello, anyone else seeing this problem or are there any ideas? I made a ticket (#7457585) about this, but there has not been any progress with that. In our ServiceDesk Plus version 12003 agent configuration page is greyd out. t was working when we installed
How many requests can be linked?
Selecting multiple requests and linking acts like its working but it is randomly only linking 2 requests. There are many use cases for needing to link multiple requests. If there is an outage, linking all the tickets to one that will contain the notes/resolution
Error when get CI Details using Deluge
Hi We are trying to get CI information using Deluge but we got this error: inputData ='<?xml version="1.0" encoding="UTF-8"?><API version="1.0" locale="en"><citype><name>All Assets</name><criterias><criteria><parameter><name compOperator="IS">CI Name</name><value>WKS_NAME</value></parameter></criteria></criterias><returnFields><name>CI
Adding a specific function to a business role
We try to add a specific function to a business role that we would like to use to send an email to department when a request is created. When i use the "send email" function, it always gives me back an internal error. I looked up on the zoho deluge help
Import Asset - unparseable date
I'm trying to import asset data into Service Desk Plus 11.1.0 Build 11126 I had a template csv which had a single asset listed with an acquistion date of 03/09/2016 That imported fine and then I deleted the test asset. I then obtained a list of assets
ERRORCODE: 1008: Data inconsistency in Application tables
Insert the log file into the table 'Workstation_Printer' It gets stuck and I do not have this table We are trying to update SDP from version 11135 to version 11200. However, we get the following error: ERRORCODE:1008: Data inconsistency in Application
Upgrade Failure and backup password
Greetings! Today i tried to upgrade from Build 13000 to 13001 and get upgrade failure. After that if u start service - SDP is not working and not accesible via browser. I tried rollback instruction and there is some problems too. Installation process
Not accepting the Incoming mail setting
HI Not accepting the incoming mail setting in service desk plus getting below error. But error occurred while trying to check connection with mail server - Problem connecting to mailbox.
Survey report is not calculating average rates well since upgrade
Hi All, I have a problem with the survey report which is about the average rating by months. After the upgrade the AVG line has started to miss calculating the average rating, but I don't know what is the reason, When I check in the individual rating
Trying to start PostgresSQL server failed
Hi everybody! For several months, I've had issues with trying to update my install of ServiceDesk Plus FREE version when it was trying to stop or start PostgerSQL To get around it, I would manually use startDB.sh or stopDB.sh and the patch would apply.
How to populate Projects Titles in a request additional field
Hello, I want to list project titles in a request additional field. How can I do that? I made some attempts but failed.
Unable to sync AD users to servicedesk
I was able to sync AD users as recently as End of January. I have changed nothing except Patch and now i get this. My Passwords has not changed and i have entered the password again just to make sure. Any assistance would be helpful.
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