How to change JRE?
How I can change the JRE to my standalone installed J2SE? The JRE included in SD+ setup has some files missing.
Email Failure
Hi: I have the Following Problem: When I Receive an Email, from any Server Mail, and send the Confirmation to Requester, apear this error: "Hi. This is the qmail-send program at mail.jmtelcom.com.sv. I'm afraid I wasn't able to deliver your message to the following addresses. This is a permanent error; I've given up. Sorry it didn't work out. : 200.12.232.5 failed after I sent the message. Remote host said: 552 Mail with no Date header not accepted here How I Can change this problem...???
Printing Purchase Order
Hi, I would like to ask about printing Purchase Order. When I press print, PO is printed but at the top I have line that says " AdventNet ManageEngine ServiceDesk Plus - Purchase Order Print Preview" and at the bottom http://ip:port/PurchaseOrder.do?...etc How can I remove these 2 lines?
Feature: Turn off Time to complete requests
We do not need to have requests completed by time. In other words, when a request is saved, the system simply adds 3 day, 5 days or whatever SLA setting is applied. We do not need the time factor. It causes problems where a user logs a request at 09:03 with a 3 day SLA. As far as we are concerned the request can be completed anytime up until the end of the 3rd business day - not by 09:03 of that morning. If we don't realise the time of the request it can become overdue. We would like an option to
SLA Violation report not right
The SLA Violation report shows request where the SLA was not violated - why? What is the criteria that determines if a SLA has been violated since I can't find any reason for the requests that are appearing on the report to be there. The report function is good, however on most reports the charts are truncated and squashed. Can a method be added to allow charts to size themselves correctly. Thanks in advance.
E-mail and scanning...no worky...
Trying out MESD, and love its promising functionality, but... E-mail configuration consistently fails to authenticate, every time. Network and Windows domain scans never authenticate. WMI and DCOM are all enabled. WMI queries are capable of being ran from both the MESD server and the workstation I use to access MESD via the web. But every time I scan a system that will respond in every other way/method, I get: FAILURE : Either access denied for the user or the remote DCOM option might be disabled
Service Desk Plus hangs on startup
Hello I am currently evaluating service desk (Free version) and everything so far has been great! Love the product. The power was cycled on the SD server without properly closing down service desk . The service desk starts as normal until it gets to the application layer starting..... and from there the SD hangs. I am able to shut down the SD application. I do have a backup from a few days ago however I would like to get the system back to its original state. Any ideas or suggestions? Thanks
Importing Employee ID from AD
From what field in the AD entry is the Employee ID imported. We found the other fields, but the ID field is not documented.
Extra Reporting
Has anyone any suggestions on the best reporting software to use with ServiceDesk Plus I have a need to create standard weekly / month reports plus any adhoc reports? thanks
upgraded to the latest service pack 10 and cannot email now.
After upgrading the Helpdesk with Service pack 10, Notification emails are failing and only sms is working.
Possible to customise the login page
Is it possible to customise the login page, we are looking to make SD+ the default page for all our users where currently we use google as our homepage. If we make SD our homepage is it possible to customise the login page that it also can contain links to www.google.com and our corporate intranet page http:xxxx.net at the bottom of the login page Thanks Saleem
importing tickets
Hello... we are trying to import all our old tickets from another database... it's possible for us to email these tickets to ServiceDesk, but the requestor name comes up as "test"... is there a way to change this?
Error adding licenses
Hi there, Currently I'm evaluating your fine product but I stumbled upon an error. I wanted to ad licenses for a software asset and get the msg: Failure: exception while adding licenses for the software. Please report the problem to the system administrator, with the error code - 1128495556343 Am I doing something wrong, or is this a known "feature" ? Can't wait for your next patch
Feature Request
I would like to be able to select a requester and see all the assets that are associated with that person. I would also like to be able to attach assts to that person from the requester screen. Also If a machine is added under inventory I would like for it to be automatically added as an asset instead of having to manually enter all the data in for the machine. At the least their should be a toggle to add it as an asset
Change title of servicedesk page
Is it possible to change the title: <title>AdventNet ManageEngine ServiceDesk Plus</title> into something else? I like to add my companyname thnx in advance
Active Directory Import - Timing Out
We have been testing ServiceDesk Plus in one of our test labs and have had quite a bit of success. Today we graduated SDP to our production environment and started the configuration on our Active Directory (AD) and the initial steps for importing the requestors from AD is failing. I have entered the host name in multiple formats after reading some of the posts in this forum, however we are frozen on the screen which says: "Connecting to Active Directory Server..." Just to make sure the authentication
service desk hangs
I installed service desk plus on a dell 2450 running 2000 server every time start the app I get an error message in the wrapper log. isServerAlreadyRunning false while testing http://localhost:8080 server hangs. anyone ever see this?
Download issue for dowloads from month of October
Hi All, Due to issues in licensing of the product, there were some installation problems for the downloads that were made from October 01, 2005. The various scenarios that will be noticed due to this licensing issue are: 1. On windows installation, the installation will hang at the Application Layer started step or if you have tried starting the application using the run.bat file on a command prompt from the bin directory, then the License Agreement file will be displayed and you will be asked to
Latest SD+ not installing
We have exactly the same problem as the other SD+ users. We have downloaded the trial period. Then proceeded to install the latest version, on running Windows 2003 Server web Edition with SP1 installed. During the ServiceDesk installation process about 90% the blue bar hangs (Application layer) right below the T in Advent . We've installed this on another machine with Windows XP SP2 running to see if it was something with Windows 2003; however, the same thing happens. Dear support@servicedeskplus.com:
Bug Found with Solutions
If you create a solution with keywords "network,printer" and add it to the list, you can search on network and on printer. If you then modify that solution to have keywords "network,printer,paper" you can not search on paper. In short, the bug is that if you "modify" an existing solutions keywords the search database does NOT update.
SP10 Not Installing
We just purchased several apps from you after reviewing them for the trial period. At the time we were running a different build than the current release that is currently available. What we did was do a complete reinstall of the machine and OS, then proceeded to install the latest version available for download. We are running Windows 2003 Server Standard Edition with SP1 installed. When we install the ServiceDesk then start the process up the blue bar hangs right below the T in Advent. We've installed
Firefox and IE difference
Hello, Attached is an image of the conversation area of an open request. In Internet Explorer it looks great. But in Firefox 1.07 it's sized incorrectly. This is on Windows XP SP2. This is consistent on several different computers at our office. So, it's not just one PC or a intermittent problem. The attachment is a cut and paste of both IE and Firefox conversation areas in one jpg. Thanks, -Russ
New Feature Request(s)
#1) The ability to "sort" requests by the various fields, i.e. requestor, due by. I am surprised I can not just click the field and have it sorted ? #2) I think this is a bug but it may be working "as intended" I have SDP4.1R10 set to notify technicans via email when a new request is added. However when i add a task none of us get an email. When i assign the task we do get emails .. Does the "notify technicians" notification ONLY work if the request is automaticaly assigned by SDP ?
Purchasing feature
I have been using SD+ for a 2 months now and on the whole its pretty much what we want and the update list and support is great. I have a request regarding the purchasing feature. Would it be possible to part-recieve items, not all items purchased on one PO number arrive to us on the same day. Also from a invoice checking point of view we would like the purchase order not to be closed after items have been recieved but only when suppliers invoices are sent. For example a feature which will allow
Roaming Users
I wrote on this forum a few months ago about roaming users: http://forums.manageengine.com/forumHome.do?forumGroupId=49000000002007&forumTopicId=49000002657813. Has anything been done about adding this feature into the system? I still think it would be great to have this as I know technicians can choose whatever WS they want with a ticket and I'd like that any user how doesn't have a WS associated with them to be able to do the same. Thanx
Barcode Readers and compatability
We have just started using ServiceDesk Plus, and I have the situation where my office has over 300 workstations, all with Asset tags and bar codes. 1) Can I get a portable barcode reader to read these barcodes? if so whats the recommended make and model? 2) If I get a barcode reader how does that data then get transferred into the software database? Can anyone help me with these questions? Help would be very much appreciate.
Email suggestions
Hello, We frequently use the "E-Mail Requester" button on open requests, but have the following questions. 1) Is it possible to notify a technician that a requester has submitted an email which has been automatically added to an open ticket? For example, we will email a requester asking for more info and they will respond to the email. This may be a bug or a configuration problem on our end, but it appears that an email notification goes to the technician who the "Default Category" is assigned to
Domain Scan
When scanning another domain at another location it has returned a list of IP addresses but no details and one correct scan returning all details of the PDC server? The domains are trusted both running AD mixed equipment of W2K, XP and Server 2000, 2003 Also getting No response received from workstation. Probably the workstation might be switched off or does not exist. but it is known to be on and working?
Win9x Inventory
Please can anyone help me with the "Inventory Scanning" of win 98 machine??? 1)I have installed WMI from microsoft.com. 2)I have installed DCom from microsoft.com. 3)In registry "local machine\software\microsoft\ole\" i have enabled remote access of Dcom. Still Win98 machines in my network cannot be scanned(I have tried on 3 win98 systems). I can however scan Winxp and win2000 machines. Its working perfectly fine on these operating systems. Please help me immediately i need to implement it!
broken backgroung images
In ServiceDesk Plus v4.1.0 bn4109 on my "Requests" tab the images "filterbg.gif" and "wo_view_bg.gif" are broken. I have attached a screenshot. When I resize the window to about half its size the images appear correctly. Changing screen resolutions and color displays does not solve the problem.
Mail icon is not lit green
Mail icon is not lit green on the Request tab when mails have be sent to requester after ServicePack 10 update applied. How can this issue be fixed? Mid-Michnet Support Team support@mid-michnet.com
Ports used by invenory scanner
Could you tell me what ports are used by this to perform inventory. I currently have laptop users who have a firewall installed for when they travel, but I want to be able to scan their laptop.
SDP doen's start
Hi all! After installing SDP under linux I try to load the SDP and get the following error: "java.io.IOException: Cannot allocate memory". Anyone know why this is happening? Nicol�s.
Technicien groups through AD
Will it be possible to create just a group in AD and assign (eg: 5 licenses for 5 user) instead of having to create a new login for each Technician. Then "automatic logon on intranet zone" option could be added and make life alot easier.
Service Desk Plus
Is there any way to setup support groups? For example, we have three groups of IT staff, desktop, applications and infrastructure; if a call is logged by helpdesk for say, the applications team, is there any way of having technicians setup so they can view calls in that group (aswell as there own)? I just want to segregate the calls so we all don�t just look at a big pool of calls. If a call can be logged and at that point be assigned to a specific group, and an email is then sent to all members
Failure while saving technician details
I have recently installed the trial version of ME ServiceDesk Plus. I am using the AD to import my requestors, but I need some of those requestors to be technicians. When I attempt to add/save the technician it give me an error (code: 1127837025987. If anyone could help me get this setup properly I would greatly appreicate it. Suzanne
Additional Field appear in email sent out
hi i am kelvin, I just want to ask, if i add additional fields in the new request, when i forward to others people. My additional fields information cannot be seen in the email that i forward to others. So how to solve this problems. Thanks...
Using Rich Text in resolutions?
I have had several requests to add clickable URL's and Hyperlinks to the resolution documents. Is this possible?
Whitch version is the next release?
4.2 or 5.0? with regards. caoyiran
Room View
Hi, I was wondering if some time in the futur we will be able to add assets to rooms and maybe some sort of floor plan.
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