Service Desk Plus
Is there any way to setup support groups? For example, we have three groups of IT staff, desktop, applications and infrastructure; if a call is logged by helpdesk for say, the applications team, is there any way of having technicians setup so they can view calls in that group (aswell as there own)? I just want to segregate the calls so we all don�t just look at a big pool of calls. If a call can be logged and at that point be assigned to a specific group, and an email is then sent to all members of that group.
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