Query to get all of the template in an instance...
I need a query that I can run that will provide me the list of template names, active and disabled, with the template description. That is all, I have 5 instances with over 500 templates and we're trying to audit them and I have no way to just export
Request to Generate Total Time Spend After Due By Time?
Dear All, I would like to Generate a SQL Report which will demonstrate below Columns : Our current built of the Application 14720 and we are using SQL server as a Database. a) Request ID b) Created Time c) Requester d) Subject e) Request Status f) Group
Hiding or Removing the Description Field
I'm creating a custom Incident Template that does not require the description. Is there a way to either hide this field from requestors, rename it, or remove it from the custom template?
Is there a way to get Project Milestone date fields to populate from Task fields?
Similar to how Microsoft Projects works. Can the Schedule Start and Schedule End dates on the Milestone be set based on the earliest start date for all dependent/related tasks (Scheduled Start) and the latest end date for all dependent/related tasks (Scheduled
Servicedesk integration pam360
The latest trial versions of servicedesk and pam360 are installed.
When trying to integrate, we get the message
Services not updated.
In the servicedesk logs: 1 [com.manageengine.servicedesk.integrations.PAMUtil]|[ERROR]|[76]| :: integration API Key
Create New Ticket on ManageEngine Service Desk on Linux Server
Dear ManageEngine Team, I would like to report the issue on create ticket on local Linux manage engine service desk plus. When I fill the form and click add request show internal server error box
Is there a trash for Deleted Tasks?
We are looking into using Tasks for small projects. We have a concern over tasks being accidentally deleted and losing all the information related to the Task. Thanks, Gary
ME Service desk certificate renew
Hello, The SSL certificate has expired since 2023, and I would like to proceed with its renewal. If there is a clear guide or procedure to follow for the renewal process, I would appreciate it if you could share it with me. Thank you in advance.
Link/associate Requests from two different Instances?
Dear All, Is it possible to link/associate a request from the IT Instance to facilities Instance. Regards, Wajahath Farooq
One Seminar Could Change Your Cybersecurity Strategy
Hello, We’re pleased to invite you to our upcoming Shield NxG 2025 - an exclusive IAM and Cybersecurity Seminar happening in cities near you. This in-person session is designed for IT and security professionals looking to sharpen their identity and threat
Multiple DNS to same SDP instance
Sorry - I'll stop asking so many questions soon... Do you know if it is possible to have using both DNS names with our current system In other words we have a sister company that uses SDP on premise. We will likely bring their users to our SDP instance.
Notify a non Technician email address
Is it possible to send a technician notification to a group mailbox when a call is assigned to a Group. At the moment, you can choose technicians who are listed in that group to receive the notifications, but can you also add a generic email address such
Edit Report Design
Doubt. Is there a way to edit the design of the reports? In our environment we are looking to: change colors to the company's institutional colors, change the size of the columns so that we can see the information in a single row center the information
You're Invited: Shield NxG 2025 – Cybersecurity Seminar in Your City
Hello, We’re pleased to invite you to our upcoming Shield NxG 2025 - an exclusive IAM and Cybersecurity Seminar happening in cities near you. This in-person session is designed for IT and security professionals looking to sharpen their identity and threat
License Expiration Questions
Hi What happens to the active SDP instance when the License expires? Does it continue to function and we cannot update? Does it shut down after a period of time? I
Report
Is it possible to a report/sql query that shows: Tickets Created Tickets Closed Tickets updated/modified Closed tickets reopened Tickets Open/In Progress For last month
Join us at Shield NxG 2025: IAM and Cybersecurity Seminar, Australia
Hello, We’re pleased to invite you to our upcoming Shield NxG 2025 - an exclusive IAM and Cybersecurity Seminar happening in cities near you. This in-person session is designed for IT and security professionals looking to sharpen their identity and threat
SDP_Test Server Query_wipropari
Hello Team, We are currently working with Wipropari. The customer intends to install ServiceDesk Plus on a test server. Could you please confirm whether the same license used for the production environment can also be applied to this test installation?
Set Child Ticket Requester Based on Parent Ticket User Selection
ServiceDesk Plus Enterprise On-Prem 14.9 Build 14960 I'm looking to have a parent ticket with either a dropdown showing a list of users in a custom group (not sure how to auto populate) or use the editor field as the user selection. From this have the
How to change SDP URL
We have manageengin servicedesk plus how to configure our url from https:\\sdp to https:\\support can someone help i don't want to messed up with the system.
Unable to initDB after fresh installation of 15100
I am new to ServiceDesk Plus and now is evaluating the free on-premium edition. However when I went through the fresh installation on Ubuntu 22.04 with the execution Bin file from official site, chose to use the built-in database, I noticed that the main
Add Text to Rest API Using Script
I would like to modify the text in the Rest API of a ticket. For example, if I have this: "res_602":{ "qstn_text_304":{ "value": "VM1" }, I'd like to change it to show: "res_602":{ "qstn_text_304":{ "value": "VM1" "key": "hostname" }, How can I write
How can a Requester Re-open the Onhold Request Instead of sending Email?
Dear All, Can we allow our Requesters to create a new request by sending an Email, but while replying to an Onhold request through an Email it stays to onhold unless the Requester access the Self Service Portal and Open the request? Regards, Wajahath
Release Manager can´t associate Changes to a Release ticket
I have this issue. A user with the Release's role of "Release Manager is not able to associate Changes tickets to a Release ticket, but my user that has Admin role it is able. What additional role do need a user to be able to make this?
Request to Generate Assigned User and Last Logged-in User Report on Assets
Dear All, Can I have a SQL Report demonstrating the Current Assigned User on the Assets and the Last Logged-in User. We would also like to have Current Assigned User "Reporting To" and, the "Department Name". We would like to have below columns : a) Product
It does not send notifications about the Release if the roles are assigned to the same person who created it
I have this issue. I’ve configured the Release flow to send notifications upon request creation and status changes. However, if I assign any of the release roles to the same person who created it, that person does not receive those notifications. But
How can we set the Status to "Waiting for Requester Response" if a Technician replies on the request?
Dear All, We have created a new Status namely "Waiting for Requester Response" which will stop (pause) the timer on the Request. Now, if a Technician (owner of the request) replies on the Request, Can the request status auto. set to "Waiting for Requester
Request for Asset Report
Dear All, Can we have a SQL Query report related to All Assets with below columns: 1. Asset Name 2. Product Type 3. Assets Status 4. Asset Allocated to (User Name) 5. Asset Allocated to User (Date/Time) 6. Asset Created/Added (Date/Time) Our current built
Unassigned requests via API
Hello Folks , I would like to export the data that contains the requests with status open , assigned to a particular group , but technician unassigned. I was trying something like this , but it is not working , please assist. TIA $input_data = @" { "list_info":
Asset Module Questions
Hi We do not currently own the asset module of SDP. Our sister company does own the asset module (on premise also). Question 1 - IMPORT/EXPORT Is it possible to import the sister company's assets into our on premise SDP (if we first purchase and setup
How to Auto. Deploy the Software?
Dear All, We've performed the Integrations with our Service Desk Plus and Unified End-point (UEM) formerly known as Desktop Central. We would like to auto. deploy the Software to our Requester End-points if the request is Approved. Please let me know
Surveys
We are currently using ManageEngine ServiceDesk Plus (please see version details below), and we would like to automatically assign a full satisfaction score (e.g., 5/5) in cases where the end user does not respond to a survey within a specified period
Unable to close tickets using bulk close option
Hi Team, I am trying to close multiple tickets at a time from "Requests" tab. When ever i trying to close a pop up show with below error. Note that in the Closure Rules nothing is set as mandatory during the ticket close/resolve. Please check the below
ESM - Viewing all Organization Admin users
Hi, New to using ESM, but is it possible to easily view all users that are 'Organization Admin'. The only way I see this this info is a small crown next to the user in the Users list. Don't really want to go through 7000 users to see which users have
15.1 15100 Availability for Free Users?
What is the availability for 15.1 15100 for free users?
How can i view only hardware workstation changed
Hi Everyone, I have a requirement from my leaders, they wanna know the report for summary hardware change in Asset, and they wanna trigger a notiification when user self change Hardware. Anybody recommend a workaround for this case
How to query technician operation logs
Hello， Today, a technician exported some requests, but found that all work orders were changed to this technician. I want to know how to query the technician's action log
How to check log who download attachment file?
We are currently conducting a security prevention check and would like to request your support in identifying how we can track or audit the download of attachment files from our ServiceDesk Plus application. Could you please advise whether there is a
Integrating SDP on premise with PRTG
Greetings Dear Community, I Would like to know if it is possible to integrate SDP with PRTG Monitoring tool. To explain further. I would like to implement this configuration, when a monitored device goes down, it automatically creates a ticket in SDP
Reply & Resolution Template - usage metering
Hi ALL We have my many Reply & Resolution Templates. How we can get report of usage each of them ? 14970 DB = MS SQL
Next Page