Hide Resource Field from Submitted Ticket
Is there a way to hide a Resource field in the submitted ticket - the ticket the technician will look at?
As part of another script to append text to resource questions, I added the highlighted section to try and hide the VM1_cpus Resource field and only show the plainText_VM1_cpus Resource field:
var selectedOption = $CS.getText("RES_601_QUS_605");
var newLabel = selectedOption + " key:" + "cpus";
if ($CS.isFormSubmit()) {
$CS.setValue("RES_601_QUS_645", newLabel);
$CS.hideField(["RES_601_QUS_605"]);
}
VM1
VM1_name
vm1 key:hostname
VM1_ip
2.2.2.2 key:ipaddress
VM1_cpus
4
VM1_memory (GB)
64 key:memory
VM1_OS
rhel9
VM1_gridos
None
VM1_opco
APC
plainText_VM1_cpus
4 key:cpus
plainText_VM1_OS
rhel9 key:OS
plainText_VM1_gridos
None key:gridos
plainText_VM1_opco
APC key:opco