Hello everyone,

We would like to add the following feature.

1/ If a request is assigned to a technician, a default task will be automatically created with a 30-minute delay.

2/ After 30 minutes, if no other tasks are added besides the default task, a notification will be sent or the color will change indicating that the ticket has not yet been handled by a technician.

Can anyone please help us or have you already done this?

Sincerely,