Workflow Tasks Not Triggering When Requests Are Created via REST API
Dear All,
We have observed the following behavior in our ServiceDesk Plus environment:
• When a request is created manually through the ServiceDesk Plus portal, all tasks associated with the Service Template workflow are triggered as expected.
• However, when a request is created via REST API, the associated workflow tasks are not being triggered.
Regards,
Wajahath Farooq