Hello,

1. Problems List View: In the Problems module, the list view displays columns such as ID, Title, Reported By, Technician, and Category (as shown in the attached screenshot). However, there’s no option to add the "Service Affected" field as a column. Having this field visible would be highly beneficial for:
   • Prioritizing problems based on the affected service.
   • Allowing first-level helpdesk technicians to quickly check if a service has any registered problems.
2. Incident-to-Problem Association Window: When associating an incident with a problem, the pop-up window listing registered problems does not include a "Service Affected," "Service Category," or similar column. This makes it challenging for first-level technicians to identify problems related to the service tied to the incident they are working on.

Questions:

• Is it possible to add the "Service Affected" field as a column in the Problems list view?
• Can this field also be added to the pop-up window used for associating incidents with problems?
• If these customizations are possible, could you provide guidance or point me to relevant documentation on how to configure them?

I’ve attached a screenshot of the Problems list view for reference. Any help or insights would be greatly appreciated!

Thank you,

Alberto Medina