We have a Service Template named “Hardware and Accessories Request” which contains fifteen (15) different hardware offerings with radio button selection.

A few of these hardware offerings are pre-approved and are provided directly to the requester without requiring any approval. We have also associated a task to this Service Template that is configured to trigger after the Service Request is approved through the Workflow tab.

However, we’ve observed that for the hardware offerings that do not require any approval, the associated task is not being triggered.

Please kindly assist us in resolving this issue or advise on the best approach to ensure that the task triggers even for pre-approved hardware offerings.

Regards,

Wajahath Farooq