@name, firstname doesn't resolve in notes
sometimes technician's names are not resolved to mailadres in notes although the name was listed in the dropdown. There is only one user in de database with that name.
Print Preview formatting
Hi, This is not something that i have noticed before but i have gone to print to PDF of one of the requests for audit and the formatting of the print preview is all wrong, its wider than the paper. Half the ticket information is not visible in portrait
Release Manager can´t associate Changes to a Release ticket
I have this issue. A user with the Release's role of "Release Manager is not able to associate Changes tickets to a Release ticket, but my user that has Admin role it is able. What additional role do need a user to be able to make this?
SDP Asset page completely blank
When I try to go to the Asset page while signed in as my account (SDAdmin permissions) I get a completely blank page. I have let it sit for over half an hour before and it doesn't ever load. I can view them on the Android and iOS apps, but across devices
i cant change the backup password
The Problem is that i cant change the backup password. Always appaer the next message:The backup is in progress. You can only save the configurations once it is completed. 3.- 14.3 Build 14306 4.- Database Server :PostgreSQL Server
Real Case Problem Ticket Not Received in Service Desk Plus After Successful Test Integration with Dynatrace
Hello everyone, I have previously opened a ticket regarding the integration of Service Desk Plus On-Premise with Dynatrace, which can be viewed at the following link: https://pitstop.manageengine.com/portal/en/community/topic/send-json-payload-from-dynatrace-to-service-desk-plus-on-premise
default postgres password for servicedesk 11.1 Build 11116
Hi there, I can't connect to postgres using default user&pass. I tried : postgres/postgres postgres/sdp@123 psql.exe -U sdpadmin -p 65432 -d servicedesk -h 127.0.0.1 What is the current password? i wanted to create a link with PowerBI
[ServiceDeskPlus] weekly automated ticket
I want to create a task that automatically creates a ticket every other Thursday to remind me to check the status of changes to employees who have been issued fleet vehicles. Upon the ticket, I need to acknowledge read of the ticket and: 1. If No new
Upgrade to
I have tried to upgrade servicedesk plus from 10.0 Build 10019 to 10.5 Build 10500 on Linux. At 6% progress I receive the error below. I have rebooted and checked for any update on my system. Upgrading bundled JRE Extracting new jre zip. 6% Completed [/]Unexpected Error. Please click View Log>> for more details My linux system information is: Distributor ID: Ubuntu Description: Ubuntu 18.04.2 LTS Release: 18.04 Codename: bionic Upgrade log files provides the the
Error occured while migrating postgres database. While upgrading version 9427 to 10500
Hello everyone, like in the topic from @ ayakobchuk in https://pitstop.manageengine.com/portal/community/topic/update-to-10500-failed I have a problem of upgrading to 10500 too with the same Error: Upgrading PostgreSQL Completed extracting
Email Send To System Notifications
Email Send To System Notifications completed_time not displayed correctly
Can't start server on Ubuntu
OS: Ubuntu 20.04.6 LTS Postgres 12 ManageEngine ServiceDesk Plus 8 I installed ServiceDesk by running .bin file Standard+Free Edition. When I try to start the server I get: /var/www/vhosts/****/httpdocs/ServiceDesk/bin #~ sh run.sh JAVA_HOME : /var/www/vhosts/****/httpdocs/ServiceDesk/jre
Windows Domain Scan
It's been 5 months since my Asset Explorer has been able to run a windows domain scan. I opened a case and no one replies. I have tried removing/readding the domain scan, editing information, adding it back with no luck. Does anyone have a trick or workaround
Receiving Error when trying to use custom script
Greetings I am trying to use a custom script, but I am receiving the error: Workflow : Custom Menu : Test Result : Failed Message : Cannot run program "cmd" (in directory "C:\ManageEngine\ServiceDesk\bin\..\integration\custom_scripts"): CreateProcess
Customize Approver Based on a field value - Deluge Solution
I have a service catalogue template that I want to use to create a request for user access that needs to be approved by different people based on the value of a field. I have a checkbox field with Software A and Software B. If user selects Software
Users can often not log in - username or password invalid
For about 2-3 weeks now it's increasingly difficult to log in to SDP. Even though a correct username and password was entered, the logon-screen tells the user that the username or password are incorrect. This applies at least for several normal users,
API and scipt
We want to automate the task creation for respective tickets, but the API is preventing us from doing so with a script. Now, we are attempting to do it in PHP, but it's giving us an error with the input data. The only time we succeeded to enter data,
Business Rule not working properly
Hi, I have set up a business rule as follows: Rule Group/Rule name:Hardware General (Service Desk Rules) Criteria Subject contains: broken,faulty,will not power on,no power,not working,blue screen, screen blank,not turning on,won't turn on,not charging,battery
Bug: Change Workflow and CAB members
We've noticed that when adding/removing members of a CAB, the modified member does not get the approval email if the change type is linked to a workflow. Example: New member is added to CAB, new change ticket is created, approval request is triggered
Upgrade to 12000: skip forced backup
Hello, looks like -DSkipForcedBackUp_11200=true doesn't work anymore. What is the new option to skip forced backup when upgrading to 12000 ?
Tasks - Autofill Task Start Date from Parent Request Start Date Field
Is there any way to pull a field from a parent Request and autofill that into a Task? Example: Request Field (Start Date) autofill into Task Start Date. Thanks!
More than 100 User Groups cannot be selected
Hello! I'm trying to add a user group to a template, but I get an error (screen). Can I change the limit or how to add a group of users to the template above 100?
Unable to reset SDP administrator password
Hi, I'm using On-Premises version of SDP and EPC on evaluation mode and planning to apply for a license by end of this month. I have configured it with PostGreSQL DB. I have followed the procedure as in How to reset administrator password in ServiceDesk
Office 365 Stopped working - OAuth window Blank
The Office 365 email settings were working yesterday morning (new tickets were coming in via email). It then stopped being able to communicate to the Office 365 portal. No settings have been changed on either end. When I try to fetch incoming mail, I
$UpdatedProperties variable not working
When We try to send an email notification to some users using custom tigers, the $UpdatedProperties variable does not add details to sending the email.
Updated from 13002 to 13008 and can't see the navigation bar
I updated and did not have any issues, but when I log in I can't see the navigation bar at the top. I checked dev tools and see this error: Uncaught TypeError: sdpheader_data.kmp_menu is undefined processJumpLinksData https://helpdesk.mmia.net:8443/scripts/sdp_global.js?13008:1
Can't Update to 12000
I want to update my ServiceDesk Plus from 11309 to 12000. But at 71% I always get the following error message. (see log file)
Cannot upgrade from build 11303
Hello, We are currently running SD+ build 11303 with a MSSQL 2017 DB. We would like to upgrade our system to the latest build and we do encounter the following issue: After upgrading to build 12000 no one can log in anymore (we use AD authentication).
Mail Server Settings
We have Service Desk up and running , incoming email was working fine and suddenly today we receive below error FAILURE :E-mail settings saved successfully. But error occurred while trying to check connection with mail server - Authentication Failed using
In Asset Explorer, when importing a CSV file I get this message: The value indicated for the “chooseCSV” parameter is not valid
En Asset Explorer, al importar un archivo CSV recibo este mensaje: El valor indicado para el parámetro "chooseCSV" no es válido
Problem with schedule asset import from remote server
Hello to everyone , I am facing a problem after upgrading the central server to 6977 build . The problem is that the automated schedule scan is not working. The zip file transferred to the the remotedata folder , the import starts but never be completed
system halted : manage engine service desk plus
Hello Dears i have a problem with my manage engine service desk plus i upgraded my manage engine service desk plus form 11.1 build 11138 to build 11200 and it was successfull after sometime i upgraded my manage engine service desk plus from build 11200
Unable to log in / Reset admin password
I have just (well yesterday) installed the latest version of ServiceDesk Plus; and it is setup as the trial version. I am in the process of setting this up so i have created a new admin account called admin. I deleted all the other admin accounts.
custom scripts not working
Since a fiew days my custom scripts want run. I always receive the following error. Cannot run program "powershell.exe" (in directory "C:\ManageEngine\ServiceDesk\bin\..\integration\custom_scripts"): CreateProcess error=2, The system cannot find the
ITMS service desk user sites keeps disappearing
I have an on-premise service desk plus with latest version, i noticed that every one day the user sites disappear and i need to sync AD again. kindly advise
Automatically sending a email on ticket close
Hello everyone, I am currently trying to make it so when a ticket status is changed from open -> closed it sends a email to a specific email entered by the requester. The whole idea is that we have a user onboarding ticket, HR makes the ticket and we
Issue running custom scripts after updating to 13008
After updating to 13008 we are now getting the below error when trying to run custom scripts. Invoke-RestMethod : The request was aborted: Could not create SSL/TLS secure channel. I've confirmed that TLS1.2 wasn't enabled as a security protocol for our
Can't login to Service Desk Plus (Free Edition) - You cannot visit (server name) right now because the website uses HSTS
When trying to login to Service Desk Plus (Free Edition) via Chrome (latest version) it shows the "Your connecton is not private" page then clicking on Advanced to try to proceed we get this message with no option to continue: bspvmgr2 normally uses encryption
Approval Link for Requests creates an error
When users click the $ApprovalLink in the email they receive, instead of being taken to the Request, they receive the below error. I receive the same error if I click on the link as well. The link in the email looks like it is sending the user to their
Subcategories Not Displaying in SLA Setup
Hi, I'm attempting to setup custom SLAs for one of the teams in my organization and I'm attempting to have the SLA applied depending on the Category/Subcategory selected when the ticket is created. If you look at the image above, this shows the subcategory
Next Page