Real Case Problem Ticket Not Received in Service Desk Plus After Successful Test Integration with Dynatrace
Hello everyone,
I have previously opened a ticket regarding the integration of Service Desk Plus On-Premise with Dynatrace, which can be viewed at the following link: https://pitstop.manageengine.com/portal/en/community/topic/send-json-payload-from-dynatrace-to-service-desk-plus-on-premise
Now, after the initial integration test was successful, I have encountered the following additional issues:
- Sending test notifications is successful.
- There is a real case alert that should have been sent to the Service Desk.
- The
display in the Problem Service Desk shows only the test notification
has been received. The actual problem alert did not come through.
Is there any configuration that needs to be adjusted so that the real case alerts can be received? Thank you.
We are currently using version 14.2 Build 14205.
Topic Participants
Agyl Riyan Pradipta
Dinesh Bhaskaran
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