Send JSON Payload from Dynatrace to Service Desk Plus On-Premise

Send JSON Payload from Dynatrace to Service Desk Plus On-Premise

Hello everyone,

Does Service Desk Plus On-Premise support integration for problem notifications with the json format?

So, I have a Dynatrace for my monitoring tools. The expectation is that when an issue is detected in Dynatrace, it will automatically open a ticket in my Service Desk Plus.

Here's an example integration I'm attempting in Postman:

  • Body:
    Key: input_data
    Value:
    {
         "problem": {
                "title": "Name of the Problem 1"
           }
    }

However, when I try it in Dynatrace with the following payload format:
{
     "problem": {
            "title": "Name of the Problem 1"
       }
}





An error occurs: {"response_status":{"status_code":4000,"messages":[{"status_code":4001,"field":"input_data","type":"failed","message":"Value not provided"}],"status":"failed"

Is it possible for Dynatrace to send a custom payload in that json format to Service Desk On-premise?

Thank you in advance.


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