Hello everyone,
Does Service Desk Plus On-Premise support integration for problem notifications with the json format?
So, I have a Dynatrace for my monitoring tools. The expectation is that when an issue is detected in Dynatrace, it will automatically open a ticket in my Service Desk Plus.
Here's an example integration I'm attempting in Postman:
However, when I try it in Dynatrace with the following payload format:
{
"problem": {
"title": "Name of the Problem 1"
}
}
Is it possible for Dynatrace to send a custom payload in that json format to Service Desk On-premise?
Thank you in advance.