Hello everyone,

Does Service Desk Plus On-Premise support integration for problem notifications with the json format?

So, I have a Dynatrace for my monitoring tools. The expectation is that when an issue is detected in Dynatrace, it will automatically open a ticket in my Service Desk Plus.

Here's an example integration I'm attempting in Postman:

• Body:
  Key: input_data
  Value:
  {
       "problem": {
              "title": "Name of the Problem 1"
         }
  }
  

However, when I try it in Dynatrace with the following payload format:
{
     "problem": {
            "title": "Name of the Problem 1"
       }
}

Is it possible for Dynatrace to send a custom payload in that json format to Service Desk On-premise?

Thank you in advance.