I want to create a task that automatically creates a ticket every other Thursday to remind me to check the status of changes to employees who have been issued fleet vehicles.

Upon the ticket, I need to acknowledge read of the ticket and:

1. If No new users or No Turn ins, close ticket

2. If new users, enter the name of the user. The user will be the ticket issuer of a secondary ticket. 

      1. New User

            a. Secondary Ticket can be assigned any technician.

            b. Secondary Ticket would Need a status for: 1. Added to exchange DL, 2. Change reflected in Electronic Medical Record

      2. Turn in

            a. Secondary ticket for Turn ins Can be assigned any tech

            b. Secondary Ticket Need a status for: 1. Removed from DL, 2. Changed reflected in Electronic Medical Record

3. Repeat 2 for each user indicated from the spreadsheet for new users/Turn ins

My assumption is that this falls under Settings->Automation-> Request Life Cycle or Custom Triggers, but it does not seem very intuitive. Any KB article or directional help would be greatly appreciated.