ServiceDesk Plus Hotfix 8025 Released
Dear Users, Hotfix over 8000 got released, this contains the fix for the below issue. (README) SD-44937 : Unable to add request by requester from self-service portal using the template where text additional field with default value and restriction for the requester to view alone has been fixed. Hotfix upgrade pack can be downloaded from the below link. http://www.manageengine.com/products/service-desk/service-packs.html Please refer to the below link on the instruction to apply the hotfix ppm. http://www.manageengine.com/products/service-desk/service-packs.html#sp
An Apple agent yet?
Has anyone been working on a agent to manage Apple desktops and laptops yet? Thanks
8024 : Hotfix Released
Dear Users, Hotfix over 8000 has been released and can be downloaded from the below link. http://www.manageengine.com/products/service-desk/service-packs.html Refer the below URL for the list of Issues that has been fixed in this Hotfix [8024] http://www.manageengine.com/products/service-desk/readme-8.0.html ( Kindly refresh your browser page, if the build number shown in the page is older, and the page might be served from the cache ). Also, please refer to the below link for the steps to install
Access to view requests across all sites
I would like to use the Sites feature for our environment, rather than have one site for everyone. However, one flaw is that users (i.e. Requesters) cannot be configured to show all requests, across all sites (only their own, their department, and their site). Our current Helpdesk application allows all of our users to view all requests. This helps reduce the number of duplicate tickets for the same issue, if previously reported; granted, not all of our users sift through existing tickets. However,
Roles
Hi, I have two questions about roles: When a user has 2 roles associated to him they take the least permissions? I read that on http://forums.manageengine.com/#topic/49000004260332 I think that it was batter that the permission take the most of both no? I want some users to have access to dashboard including “Helpdesk” area… but I just can achieve that when users have full admin rights, and It’s not what I want. Best regards, Henrique Alves.
Priority Matrix for Change
Hi Team Is it possible to have a Priority Matrix for Change/Problem Requests ? Currently, when we create a Change with Impact and urgency, we have to manually Select the Priority, unlike in Incident module. thanks Gopi ME Tech
ServiceDesk approvel change status
Hello everyone, I've got the version of Service Desk 7.6.0 Build 7605. 1) Is it possible to configure it in the following way that if you send a request for approvel it automatically changes in to "on hold" stauts? 2) Is it possible to configure Service Desk that if we've get an approvel or deny the color changes in to black so we can see that we can deal with it. Thank you.
Language Problems.
Hi, We have reported this issue long time ago. What happen is that the “Display Language” setting in “Personalize” doesn’t really work! If we change to Portuguese “some” items change to (very bad) Portuguese and others remains the same. For example in “Resource State List” I have to change resource states to Portuguese language. If I change just “Choose Language” the items remain the same and I can’t even delete default values. Values for Resource State will always appear in English. Regards, Henrique
Hotfix 8020 Released !!
Dear Users, Hotfix over 8000 has been released and can be downloaded from the below link. http://www.manageengine.com/products/service-desk/service-packs.html Refer the below URL for the list of Issues that has been went in this Hotfix [8020] http://www.manageengine.com/products/service-desk/readme-8.0.html Also, please refer to the below link for the steps to install the patch. http://www.manageengine.com/products/service-desk/service-packs.html#sp Issue Fixed in 8020 (Released on: 29tht November,
8022 Hotfix Released !!
Dear Users, Hotfix over 8000 has been released and can be downloaded from the below link. http://www.manageengine.com/products/service-desk/service-packs.html Refer the below URL for the list of Issues that has been addressed in this hotfix. http://www.manageengine.com/products/service-desk/readme-8.0.html Also, please refer to the below link for the steps to install the patch. http://www.manageengine.com/products/service-desk/service-packs.html#sp Request SD-43214 : The description field during
Workflow for Incidents
Can you build a workflow for incidents to have approval and notifications just like on change module for ver 8.0?
SDP Hotfix 8021 Released
Dear Users, Hotfix over 8000 has been released and can be downloaded from the below link. http://www.manageengine.com/products/service-desk/service-packs.html Refer the below URL for the list of Issues that has been went in this Hotfix [8020] http://www.manageengine.com/products/service-desk/readme-8.0.html Also, please refer to the below link for the steps to install the patch. http://www.manageengine.com/products/service-desk/service-packs.html#sp Enhancements in 8021 (Released on: 21st December,
Query for extracting deleted Tickets Summary
Please provide the query for extracting the deleted Incidents Tickets Summary?
Hotfix 8007 Released !!
Dear Users, Hotfix over 8000 has been released and can be downloaded from the below link. http://www.manageengine.com/products/service-desk/service-packs.html Following are the list of issues / enhancements addressed in this hotfix ( 8007 ) release. New features / Enhancements in 8007 : (Released on: 13th January,2011) SDF-35443: Discarding emails from non existing users. When enabled, any mail from email addresses which are not present in ServiceDesk Plus user database will be discarded and not
Additional field not reflecting.
I have added new field under requestor details. But it is not getting reflected while creating a new ticket.
Moscow TIMEZONE
Hello, We are in Moscow in Russia In Russia now has never transferred the time (the Decree of the President). The difference with GMT, we now always +4 hours, but the server time is still turned, and now the server time is behind the current 1 hour. Can you point me in the right direction to fix this ? Thankyou....
Printing of Sub Task from Change Tab
Hi SDP Team This is a feature requirement for Print option for Sub tasks in an Incident/Problem/Change Tickets regards Gopi ME Tech
Notification mail with HTML code
Hi. I'd like to add picture in mail notification. i try to use HTML code but it's not working even i select "Send as rich text format" Is there anything i need to setup more?
8017 Hotfix released
Dear Users, Hotfix SDP 8017 (which can be installed over 8000) has been released and can be downloaded from the below link. http://www.manageengine.com/products/service-desk/service-packs.html Refer the below URL for the list of Features / Issues that has been went in this Hotfix [8017] http://www.manageengine.com/products/service-desk/readme-8.0.html Also, please refer to the below link for the steps to install the patch. http://www.manageengine.com/products/service-desk/service-packs.html#sp
Register for SDP 8.1 Beta
Dear Customers, The ServiceDesk Plus 8.1 Beta is ready. Please register for this Beta in the below given URL, http://www.manageengine.com/products/service-desk/sdp-portal-registration.html We will provide beta access in batches. Thanks & Regards, Jeykar SDP Team
Cannot See Change Implementation or Problem Task Details
For the last few days I've been experiencing issues when trying to browse to the 'Implementation' tab of changes or to the 'Tasks' tab of problems. Basically, I get a blank page where the details should be whilst the outer frames are intact. This is not specific to one PC and it doesn't even matter who is logged into the PC, as soon as I login to SD+ I see the same issue. If somebody else then logs into SD+ with their credentials, from the same PC/logged in user all is ok. Therefore, my conclusion
ServiceDesk Time
Hello, Our ServiceDesk time is an hour behind the server time. We are in New Zealand. ServiceDesk version = Your Version : 8.0.0 Build 8008 Can you point me in the right direction to fix this ? Thankyou....
Fetched e-mail mising attachements / body
When ServiceDesk Plus is fetching (via IMAP) voicemails from our phone system (*.wav in an e-mail) or external e-mails it drops the attachement or body. This has occurred since we upgraded our mail server to Exchange 2010 SP1 We have recently upgraded from 7605 to 8010 as recommended however the problem still persists. Please advise.
Ticket/Technician Reports
Hi everyone. I'm trying to pull some basic reports out of the system (or, at least things I think would be basic), but I am not having much success. I've been able to use the report tools to get daily closed reports per technician and also number of tickets in each technician's queue. These are great (although I'd love to know the SQL query behind them to use them in Excel). My question is this, I've not been able to create a report showing the amount of tickets the technician has been assigned/picked
8015 Hotfix Released
Dear Users, Hotfix over 8000 has been released and can be downloaded from the below link. http://www.manageengine.com/products/service-desk/service-packs.html Following are the list of issues / changes addressed in this hotfix ( 8015 ) release. [ Please be informed that 8014 hotfix is an internal release and not uploaded in our website.] http://www.manageengine.com/products/service-desk/readme-8.0.html#8.7 Please refer to the below link for the steps to install the patch. http://www.manageengine.com/products/service-desk/service-packs.html#sp
E-Mail Command SITE
Hi I need to select a site using E-Mail Command SITE but that does not work. Any progress when it will work? I can not see it's fixed in build 8009. //Peter
Using POP with Exchange Online
My company uses Exchange Online (hosted Exchange from Microsoft Online Services). They support POP, over port 995, but ServiceDesk doesn't seem to like this. Any ideas?
announcements not working fully since patching to 8012
patched from build 8008 to 8012, now announcement popup windows does not work. I can add announcement fine, i can view them i list, but whenever clicking an announcement to open in popup window , it just shows a blnak page.
Image in an Announcement
Hi, Is there a way to insert an image to an Announcement ? The insert image button is not in the Announcement template. Thanks, Jon2011
Chrome not put in correct order.
i have two browsers. Firefox and Chrome. With Firefox, category and sub-category when display the combox show in alphabetical order but chrome not work.
Data Restore Failed...
File name is : C:\ManageEngine\ServiceDesk\backup\backup_servicedesk_8008_fullb ackup_03_01_2011_21_36.data requestScheme is http Please wait extracting backup file Active DB Server = mssql Database connectionProp : null Database started ************************************************************* Backpup data : Tue Mar 01 21:36:23 GMT 2011 Database name : servicedesk Total Tables : 1012 Database Server : mysql Build Number : 8008 *************************************************************
Tech Manager Can't see Requests....
I have a tech who is also the manager of a group. We need him/her to have the ability to see not only the requests being handled by his/her staff, but also view the requests that have been submitted by his staff. I know that as a requester that option is there ( Requester Allowed to View dropbox ), but a technician doesn't have this as an option. Is there a way to provide that type of access? Thanks, Carlos
ServiceDesk Plus 8011 RELEASED !!
Dear Users, Hotfix over 8000 has been released and can be downloaded from the below link. http://www.manageengine.com/products/service-desk/service-packs.html Following are the list of issues / changes addressed in this hotfix ( 8011 ) release. Please refer to the below link for the steps to install the patch. http://www.manageengine.com/products/service-desk/service-packs.html#sp README for Version 8.0 Performance/Changes in 8011 (Released on: 25th April, 2011) Request In requests list view,
SSO via a separate authenticating application?
We have a need to authenticate users via a separate web application then pass the user on to other trusted web applications, one of which is ServiceDesk Plus. In other words, we need SSO where another application is performing authentication, then (for example) passing the trusted token on to ServiceDesk. A federated security solution looks like it might be a good fit for our other applications (for example Windows Identity Foundation services) and I wanted to know if this could be made to work
ServiceDesk Plus 8010 RELEASED !!
Dear Users, Hotfix over 8000 has been released and can be downloaded from the below link. http://www.manageengine.com/products/service-desk/service-packs.html Please refer to the below link for the steps to install the patch. http://www.manageengine.com/products/service-desk/service-packs.html#sp Following are the list of issues / enhancements addressed in this hotfix ( 8010 ) release. Enhancements in 8010: Home SDF-36468 : Based on globalconfig table entry, PendingApprovals in the Home tab will
Delete all Requests (more than 30000) from DB
Hi, The UI option is not workable as the number is high. What are the steps to delete all Requests. These requests were generated during testing of integration of external applications via the API. Thanks sV
Problem with Reply to a Request
We are running SDP 8.0.0 Build 8010 on a Windows Server 2003 with SQL 2005 DB. Since a few Days, some of our Customers ( 5 at the Moment) cannot reply to their own Requests. AD Integration, SSO and logon to the SDP works fine, but if they press the Reply Button in a Request, the new Reply Window is coming up, but nothing happens, the Window is "blank" and flickering. Any Suggestions ?? Thanks in Advance René
Service Catalog Item
Is it possible to create a Service Catalog item that does not have the Subject or Description fields in it. I can't see a way to remove them from the workspace but want to be sure. This would be useful for services where the end-user just has to fill out a simple form (such as User Management -> New Hire or Software -> Software Installation Request). Thanks!
Hi there, I have issues with my ServiceDesk localhost..... It cant display its page.
Hi there, I have issues with my ServiceDesk localhost..... It cant display its page. from a link on my Intranet or directly from the host Server. Please help!!
ServiceDesk Manual
Is there ebook manuals for administrative purposes for ServiceDesk Plus? If anyone has it please assist.
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