Hotfix 8020 Released !!
Dear Users, Hotfix over 8000 has been released and can be downloaded from the below link. http://www.manageengine.com/products/service-desk/service-packs.html Refer the below URL for the list of Issues that has been went in this Hotfix [8020] http://www.manageengine.com/products/service-desk/readme-8.0.html Also, please refer to the below link for the steps to install the patch. http://www.manageengine.com/products/service-desk/service-packs.html#sp Issue Fixed in 8020 (Released on: 29tht November,
8022 Hotfix Released !!
Dear Users, Hotfix over 8000 has been released and can be downloaded from the below link. http://www.manageengine.com/products/service-desk/service-packs.html Refer the below URL for the list of Issues that has been addressed in this hotfix. http://www.manageengine.com/products/service-desk/readme-8.0.html Also, please refer to the below link for the steps to install the patch. http://www.manageengine.com/products/service-desk/service-packs.html#sp Request SD-43214 : The description field during
Workflow for Incidents
Can you build a workflow for incidents to have approval and notifications just like on change module for ver 8.0?
SDP Hotfix 8021 Released
Dear Users, Hotfix over 8000 has been released and can be downloaded from the below link. http://www.manageengine.com/products/service-desk/service-packs.html Refer the below URL for the list of Issues that has been went in this Hotfix [8020] http://www.manageengine.com/products/service-desk/readme-8.0.html Also, please refer to the below link for the steps to install the patch. http://www.manageengine.com/products/service-desk/service-packs.html#sp Enhancements in 8021 (Released on: 21st December,
Query for extracting deleted Tickets Summary
Please provide the query for extracting the deleted Incidents Tickets Summary?
Hotfix 8007 Released !!
Dear Users, Hotfix over 8000 has been released and can be downloaded from the below link. http://www.manageengine.com/products/service-desk/service-packs.html Following are the list of issues / enhancements addressed in this hotfix ( 8007 ) release. New features / Enhancements in 8007 : (Released on: 13th January,2011) SDF-35443: Discarding emails from non existing users. When enabled, any mail from email addresses which are not present in ServiceDesk Plus user database will be discarded and not
Additional field not reflecting.
I have added new field under requestor details. But it is not getting reflected while creating a new ticket.
Moscow TIMEZONE
Hello, We are in Moscow in Russia In Russia now has never transferred the time (the Decree of the President). The difference with GMT, we now always +4 hours, but the server time is still turned, and now the server time is behind the current 1 hour. Can you point me in the right direction to fix this ? Thankyou....
Printing of Sub Task from Change Tab
Hi SDP Team This is a feature requirement for Print option for Sub tasks in an Incident/Problem/Change Tickets regards Gopi ME Tech
Notification mail with HTML code
Hi. I'd like to add picture in mail notification. i try to use HTML code but it's not working even i select "Send as rich text format" Is there anything i need to setup more?
8017 Hotfix released
Dear Users, Hotfix SDP 8017 (which can be installed over 8000) has been released and can be downloaded from the below link. http://www.manageengine.com/products/service-desk/service-packs.html Refer the below URL for the list of Features / Issues that has been went in this Hotfix [8017] http://www.manageengine.com/products/service-desk/readme-8.0.html Also, please refer to the below link for the steps to install the patch. http://www.manageengine.com/products/service-desk/service-packs.html#sp
Register for SDP 8.1 Beta
Dear Customers, The ServiceDesk Plus 8.1 Beta is ready. Please register for this Beta in the below given URL, http://www.manageengine.com/products/service-desk/sdp-portal-registration.html We will provide beta access in batches. Thanks & Regards, Jeykar SDP Team
Cannot See Change Implementation or Problem Task Details
For the last few days I've been experiencing issues when trying to browse to the 'Implementation' tab of changes or to the 'Tasks' tab of problems. Basically, I get a blank page where the details should be whilst the outer frames are intact. This is not specific to one PC and it doesn't even matter who is logged into the PC, as soon as I login to SD+ I see the same issue. If somebody else then logs into SD+ with their credentials, from the same PC/logged in user all is ok. Therefore, my conclusion
ServiceDesk Time
Hello, Our ServiceDesk time is an hour behind the server time. We are in New Zealand. ServiceDesk version = Your Version : 8.0.0 Build 8008 Can you point me in the right direction to fix this ? Thankyou....
Fetched e-mail mising attachements / body
When ServiceDesk Plus is fetching (via IMAP) voicemails from our phone system (*.wav in an e-mail) or external e-mails it drops the attachement or body. This has occurred since we upgraded our mail server to Exchange 2010 SP1 We have recently upgraded from 7605 to 8010 as recommended however the problem still persists. Please advise.
Ticket/Technician Reports
Hi everyone. I'm trying to pull some basic reports out of the system (or, at least things I think would be basic), but I am not having much success. I've been able to use the report tools to get daily closed reports per technician and also number of tickets in each technician's queue. These are great (although I'd love to know the SQL query behind them to use them in Excel). My question is this, I've not been able to create a report showing the amount of tickets the technician has been assigned/picked
8015 Hotfix Released
Dear Users, Hotfix over 8000 has been released and can be downloaded from the below link. http://www.manageengine.com/products/service-desk/service-packs.html Following are the list of issues / changes addressed in this hotfix ( 8015 ) release. [ Please be informed that 8014 hotfix is an internal release and not uploaded in our website.] http://www.manageengine.com/products/service-desk/readme-8.0.html#8.7 Please refer to the below link for the steps to install the patch. http://www.manageengine.com/products/service-desk/service-packs.html#sp
E-Mail Command SITE
Hi I need to select a site using E-Mail Command SITE but that does not work. Any progress when it will work? I can not see it's fixed in build 8009. //Peter
Using POP with Exchange Online
My company uses Exchange Online (hosted Exchange from Microsoft Online Services). They support POP, over port 995, but ServiceDesk doesn't seem to like this. Any ideas?
announcements not working fully since patching to 8012
patched from build 8008 to 8012, now announcement popup windows does not work. I can add announcement fine, i can view them i list, but whenever clicking an announcement to open in popup window , it just shows a blnak page.
Image in an Announcement
Hi, Is there a way to insert an image to an Announcement ? The insert image button is not in the Announcement template. Thanks, Jon2011
Chrome not put in correct order.
i have two browsers. Firefox and Chrome. With Firefox, category and sub-category when display the combox show in alphabetical order but chrome not work.
Data Restore Failed...
File name is : C:\ManageEngine\ServiceDesk\backup\backup_servicedesk_8008_fullb ackup_03_01_2011_21_36.data requestScheme is http Please wait extracting backup file Active DB Server = mssql Database connectionProp : null Database started ************************************************************* Backpup data : Tue Mar 01 21:36:23 GMT 2011 Database name : servicedesk Total Tables : 1012 Database Server : mysql Build Number : 8008 *************************************************************
Tech Manager Can't see Requests....
I have a tech who is also the manager of a group. We need him/her to have the ability to see not only the requests being handled by his/her staff, but also view the requests that have been submitted by his staff. I know that as a requester that option is there ( Requester Allowed to View dropbox ), but a technician doesn't have this as an option. Is there a way to provide that type of access? Thanks, Carlos
ServiceDesk Plus 8011 RELEASED !!
Dear Users, Hotfix over 8000 has been released and can be downloaded from the below link. http://www.manageengine.com/products/service-desk/service-packs.html Following are the list of issues / changes addressed in this hotfix ( 8011 ) release. Please refer to the below link for the steps to install the patch. http://www.manageengine.com/products/service-desk/service-packs.html#sp README for Version 8.0 Performance/Changes in 8011 (Released on: 25th April, 2011) Request In requests list view,
SSO via a separate authenticating application?
We have a need to authenticate users via a separate web application then pass the user on to other trusted web applications, one of which is ServiceDesk Plus. In other words, we need SSO where another application is performing authentication, then (for example) passing the trusted token on to ServiceDesk. A federated security solution looks like it might be a good fit for our other applications (for example Windows Identity Foundation services) and I wanted to know if this could be made to work
ServiceDesk Plus 8010 RELEASED !!
Dear Users, Hotfix over 8000 has been released and can be downloaded from the below link. http://www.manageengine.com/products/service-desk/service-packs.html Please refer to the below link for the steps to install the patch. http://www.manageengine.com/products/service-desk/service-packs.html#sp Following are the list of issues / enhancements addressed in this hotfix ( 8010 ) release. Enhancements in 8010: Home SDF-36468 : Based on globalconfig table entry, PendingApprovals in the Home tab will
Delete all Requests (more than 30000) from DB
Hi, The UI option is not workable as the number is high. What are the steps to delete all Requests. These requests were generated during testing of integration of external applications via the API. Thanks sV
Problem with Reply to a Request
We are running SDP 8.0.0 Build 8010 on a Windows Server 2003 with SQL 2005 DB. Since a few Days, some of our Customers ( 5 at the Moment) cannot reply to their own Requests. AD Integration, SSO and logon to the SDP works fine, but if they press the Reply Button in a Request, the new Reply Window is coming up, but nothing happens, the Window is "blank" and flickering. Any Suggestions ?? Thanks in Advance René
Service Catalog Item
Is it possible to create a Service Catalog item that does not have the Subject or Description fields in it. I can't see a way to remove them from the workspace but want to be sure. This would be useful for services where the end-user just has to fill out a simple form (such as User Management -> New Hire or Software -> Software Installation Request). Thanks!
Hi there, I have issues with my ServiceDesk localhost..... It cant display its page.
Hi there, I have issues with my ServiceDesk localhost..... It cant display its page. from a link on my Intranet or directly from the host Server. Please help!!
ServiceDesk Manual
Is there ebook manuals for administrative purposes for ServiceDesk Plus? If anyone has it please assist.
Change Workflow in Roadmap
Hello, I am really looking forward to your work on the Change WorkFlow in your Post 8.0 Release roadmap. I am curious about your plans for that though. Will you be providing the ability to customize our workflow and to have multiple workflows? Let's say that we have two different planned workflows: a software development workflow and a IT infrastructure workflow. In the software development workflow we would have stages such as Planning, Change Management Reviewed, Development, system Test, User
Technican Notification Mails
Dear all, we have in use ServiceDesk Plus Version 8 Build 8010. We have one major problem. We´re two technicans and get no notifications about new requests or else. In the configuration i see the following that the the technicans are not in "" (see screenshot) Please help. For more informations please contact me. Greetings Boris Bäckler
UI Skinable or brandable
Is the UI Skinable or brandable?
update error
hi i am trying to upgrade servicedesk plus from Build 8007 to Build 8010 but when i am importing the ppm file to updatemanager.bat the upgrading immediately stops with message :error occured without telling the reason of this error so please assist me with this and thanks in advance .
API key generation for usage with REST
I would like to add and view requests via the REST API. Unfortunately I'm finding the lack of information and examples a little frustrating. In Admin -> General -> API, under the Rest API tab, it states that "The API key is generated under Admin -> Technician." Unfortunately, that location does not exist. Its closest match is Admin -> Technicians. I don't see anywhere I can generate an API key though. Can anyone please help me find generate an API key?
How to convert Technician back to Requester
How do I convert a Technician back to a Requester? The person moved to another department. Thanks
please help me
FAILURE :Email Settings saved successfully. But error occured while trying to check connection with mail server - Problem connecting to mailbox. X
Forward Request - Unknown Entry added
hi guys, i have a small problem that is becoming a irritation, when i receive the request from the client, i then forward the request to someone else and every time below the messages, a line is added, Click for details : http://10.0.0.90:8080/WorkOrder.do?woMode=viewWO&woID=1951 when i reply to the sender, the line above is not present, only when i forward the REQUEST onto another mail address. i have to remove this every time i need to forward a request, is it possible to remove this, i have looked
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