I am having some difficulty understanding how SDP handles departments.  I have imported all of our requesters from AD and had it pull in the requesters and their departments.  I see that when I pull up a requester's record, it does show them in the correct department.  However, that is only in the "Requester Details" section.  Under "Request Details" it still says that the department is "Not Assigned" even though the ticket is for the requester which accurately states which department she works in under "Requester Details".   

I would imagine this has been asked before but I searched and didn't see a question about this in the knowledge base.  I have included a screen shot (probably not needed) but you can see the department is defined in the bottom red box but not in the upper red box and I'm not sure how to populate the upper red box.

Thank you for your help!

Dale