Printing Errors with Adobe Acrobat 9 Pro
When I attemp to print a purchase order to a PDF file, the output has been converted to ASCII characters. Anybody know why? Thanks Art
Request Template
Can anyone help me? How do I delete "DRAG & DROP FIELD" the template already created? Follows a "print" screen where are the "DRAG & DROP FIELD" I want to delete. Thanks.
Notification rules per site
Hello. We have a number of clients who has different needs of notifications. Some of them want notifications when a new request is registered and some does not. We have set up each client as a site and we would like to be able to set up one set of notification rules per site. Now we are using the notification filter to exclude the clients who doesn't want notifications and that gives us problems with notifications to technicians. To sum it up, we would like to be able to set up one set of
Adding multipe servicedesk plus license files
How can I add multiple lincese files that my company had received from ZOHO, for SDP? If I click on the lincese link it just allows for entering one license file and doesn't allow for multiple xmls to be uploaded
failed to start the server
enviroment : centos 5.5 x64 every time start the server,show this: Server is starting. This may take a couple of minutes ... This evaluation copy is valid for 29 days Unclean shutdown of previous run. Failed to start the server. Please refer logs for more details 1.please telll me where is the log? 2.the server can't start? thanks all!
Oracle database compability
Hello, When Oracle database will be compatible with SDP? Or will it ever be? Thanks for the reply. Deniz Atay
Licensing Question
i have a company with 5 customer Support representatives, a few sales man and a few developers. since some of the support tickets need to go to a developer for resolution or to a salesman, do i need to buy a license for each developer & salesman although they use the system only a few times a day to update a ticket (as opposed to the customer support representatives who use the system all the time)
SDP 8 - Template Editing
Hello guys, I'm having a problem when i try to edit default request templates (i did not test out other edits yet), but in all of them i encounter the same problem. So i edit (for example), the default mail fetching problem template. I add in some text in the field Solution or Description, and then it just keeps saving, as in this screenshot: The yellow message 'saving' does not go away here. The message with the exclamination details are seen in the following screenshot: This message states that
Setting default SLA
Is there a way of setting a default SLA for all new requests?
Requester receives two Alerts when request Closed
When a tech closes a request the requester receives two email alerts. 1. The request raised by you was Closed 2. The request raised by you was Updated Seems redundant to send two notifications I included my notification rules Acknowledge requester by e-mail when a new request is received. Acknowledge requester by e-mail on receipt of the email reply. Acknowledge requester by e-mail when the request is updated. E-mail user when a request is resolved. Acknowledge requester
Template Menu
I have 18 templates and will have to create up to 50 templates. I would like the ability to organize the templates by catagories that are expandable. Is this a feature that could be added? If this is available now, how do I create template catagories?
Duplicate Requestors happening due to e-mail migration
Hi everyone, I'm encountering a problem in our ManageEngine Service Desk Plus where users are being duplicated due to an e-mail migration. It appears that as I transfer users over to our new e-mail system (which uses a new naming convention) that they are duplicating inside ME SD+. My question is this: Is there any way to "merge" these duplicate accounts? One problem with the duplicates is that the "old" requester accounts have all the contact information for each employee while the "new" requester
What format date i send to API???
Help-me!!!! What format date i send to API??? I created one template form with 2 UDF_DATE, but i'm not getting add in servicedesk.
Unable to translate Menu item and products.
HI, In multilanguage version, I am unable to translate the menu item and product type in Arabic, Is there any possibility? I am using Version 8 Multilanguage support Build 8008 Screen Shot is also attached. Kindly check and update us as soon as possible.
Purpose of the workorder_threaded table
Hi, I would like to know what the purpose of the workorder_threaded table is. Can any one provide an example of why I want want to join to it instead of the workorder table? Thank you!!!
Assest Management
Dear all, I would like to suggest a integration of any barcode reader application with the assets management App. within SDP.
Barcode Reader
Dear all, I would like to suggest a integration of any barcode reader application with the assets management App. within SDP.
Checklist
Dear dev , I need to make a daily checklist to check the system error, can add functionality to the checklist is not, this is work done every day for daily task . Thanks alot !
How to disable "request closure code"
SD-31865: Request closure code and closure comments will be prompted when request is closed from request details page. Can I disable this option?
Site spesipic email
Hi Im using two email addresses (one per site) both reach the same mailbox that the SD download emails from Is there a way to auto assign it to a Site? (I didnt see any option for this in the Biz rules) Thanks! Slamis
Hotfix 8008 Released !!
Dear Users, Hotfix over 8000 has been released and can be downloaded from the below link. http://www.manageengine.com/products/service-desk/service-packs.html Following are the list of issues / enhancements addressed in this hotfix ( 8008 ) release. New features in 8008 SDF-30571 : If a technician replies for a request from his notification email(from his mail client), and included the requester email in the to/cc list, then that reply will be considered as response for the request. And if it is
Notification rules just for when the status has changed
Hi, We would like the abilty to notify the requester when the status has changed for a request. I know there is the abilty to notify a requester when the request is updated but this sends of loads of emails to the requester if any change is made and the user can get 10+ emails about any small changes that have been made, we have therefore had to turn off this notifaction rule as requesters are beginning to ignore these notification emails. If we could just email the users when the status is changed
Can we add notes template to the service desk..
Can we add notes template to the service desk..
New Query Report option missing
Greetings. I am experiencing an issue with the "New Query Report" option. None of my techs can see this option even after giving them full access to reports. Any ideas? Thanks in advance.
Email Replies from Outlook not being logged in Conversations
Hi I have noticed that Email replies from Outlook are not being logged under Converstaions on Service Desk. I have also noticed that our Mail Fetching Status is stopped. Is this the reason why these replies are not being logged? Please advise, thank you. Michelle
Stock edit
Hi, It is possible to edit stock? change name or delete? see attach. Please help me. Thanks Best Regards Lukas
Custom Report - Assets by User with Cost
Good Afternoon, I am looking for a report that would display any assets that are assigned to a user and would display the cost of those assets. I've created something similar using the Wizard, but there are two issues. 1) I have to go into the report and manually select which users are displayed in the report. This is troublesome because - it's a manual process to add/remove someone when they join/leave the company - the box that lets me choose names has been broken ever since we got
API - Updating Requests
Using the API I can create a request using VBScript using the AddRequest operation. Am I correct in understanding that the UpdateRequest operation acts like a page edit on the request and changes values, descriptions etc? If so is there anyway using the API to add conversations to the request, emulating the e-mail process? Failing that maybe a MERGE process where by I create a new request and then merge with existing so I get the change for full history on the request. Adding Notes will be
email configuration SD+
Hi, When configure e-mail server, i have strange error (see attach). this problem occur even if i select POP and port 110. Then no needed certificate. Of which may be related? Thanks for help Best Regards Lukas
[Helpdesk] How I can migrate DB for another server
I installed ServiceDesk on my server, but i would like to migrate database for server which is installed on the same machine. I succeed restore database then I used script changeDBserver.sh. If i would like to run script run.sh i got error Unable to start MySQL server on port 3306. Please free the port. Can I start application without start the mysql server?
Additional Field in Requester Details
HI, I need to know, how do i add Additional field in Requester Detail. For Example. I want to add Employee ID in... Admin -> Incident Templates -> Default Request -> Requester Detail. Thanks Urgent Help needed.
Reports for Request Count, Open, Closed, Resolved by monthly for a year.
Hi Experts, I have run many different reports but I am not getting the exact report I am looking for. I have generated a report which gives me a Line Chart by monthly and the counts of Closed, Open, & Resolved, but I want the total inbounds ticket graph like it shows on the main page on the right side.
How do you restore your archives
Hi All I have a problem. We set up the archiving system on our build of service desk it was configured to only archive closed / completed requests. In January it did everything on the system. How do I get the open and jobs on hold back into the main system?
ManageEngine User Conference NewYork(March 22nd - 23rd, 2011)\San Francisco(March 29th - 30th, 2011)
We are happy to announce our next big event in the US - ManageEngine User Conference 2011 - in New York and San Francisco. Two days of power-packed product sessions, training, and more. ManageEngine User Conference New York City March 22nd - 23rd, 2011 | San Francisco March 29th - 30th, 2011 Don’t miss the first ManageEngine User Conference. Two days of power-packed product sessions, certification trainings, and practical lessons from the leaders in IT. Network with peers and product managers. Get
SR History - Approvals?
Is there a reason why Approvals (specifically: date/who sent, date/who approved/denied) are not included in the History of an SR?
How do I organize incident templates categories ?
Hi, I have installed SDP 8.0 Standard version and I can see that "new incidents" have 3 categories (Internet, Hardware and Email) in these categories, there is a few incidents templates. How do I move new incident templates in to those categories and how do I create new categories? If I create a new incident template it lies outside the 3 preconfigured categories. I've searched google for a solution and I've looked all over the admin setup site, but I simply can not figure out where I create
AddTask - Servlet API
Exists function for AddTask in Servlet API? I need Add one Task automatic when i created a Request in my form template. is possible?
Public and Private reports
Hi, Please let us know how to create,edit a report as public or private report.
how to auto assign specific ticket to specific technician
how to auto assign specific ticket to specific technician or group of specific technicians permanently ex : i'd like Mike and Jone always responsible about car tickets . how i can do that ? is there any way to do it or not ?
Can SLA escalations to be group specific?
Tickets in our organization are managed by group based on the application selected. Can the SLA escalation notifications be setup to notify individual groups based on a field value such as affected application?
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