Requester receives two Alerts when request Closed
When a tech closes a request the requester receives two email alerts.
1. The request raised by you was Closed
2. The request raised by you was Updated
Seems redundant to send two notifications
I included my notification rules
| Acknowledge requester by e-mail when a new request is received. | ||
| Acknowledge requester by e-mail on receipt of the email reply. | ||
| Acknowledge requester by e-mail when the request is updated. | ||
| E-mail user when a request is resolved. | ||
| Acknowledge requester by e-mail when the request is closed. | ||
| Acknowledge E-mail Cc users by e-mail when a new request is created. | ||
| Acknowledge E-mail Cc users when a request is resolved. | ||
| Acknowledge E-mail Cc users by e-mail when the request is closed. |