Hi,

 

We would like the abilty to notify the requester when the status has changed for a request. I know there is the abilty to notify a requester when the request is updated but this sends of loads of emails to the requester if any change is made and the user can get 10+ emails about any small changes that have been made, we have therefore had to turn off this notifaction rule as requesters are beginning to ignore these notification emails.

 

If we could just email the users when the status is changed or something has been added to worklog then this would be extremely useful to show them that the issue is being looked at