Hi,

 

I have installed SDP 8.0 Standard version and I can see that "new incidents" have 3 categories (Internet, Hardware and Email) in these categories, there is a few incidents templates.

 

How do I move new incident templates in to those categories and how do I create new categories?

 

If I create a new incident template it lies outside the 3 preconfigured categories.

 

I've searched google for a solution and I've looked all over the admin setup site, but I simply can not figure out where I create and organize these categories.

 

I hope someone here can help me :-)

 

Thanks in advance

 

/STN