README for Version 8.0

Performance/Changes in 8011 (Released on: 25th April, 2011)

Request

1. In requests list view, the total records will be shown along with the links for next, last etc.. In big environments, the query to get the total records is costly and time consuming. In such cases, an option to disable the count query has been added. When this is disabled, a link 'Row Count' will be available which when clicked will fetch the count and show it in the client. The parameter 'SHOW_REQUEST_COUNT' in GlobalConfig table needs to be set to 'true' to enable this.
2. In requests details page, the following changes have been done.
• The assets that are associated to a requester will no longer be avilable directly in the Request details page. A link will be available for that near the Requester name in the 'Requester Details' section.
• The WorkLog details have been moved to a separate tab in the Request Details page.
• When a request has drafts, a menu item called 'Drafts' will be available near the 'Edit' menu at the top. Clicking it will load the 'Drafts'. Earlier, the drafts will be available by default when the page loads.

Recent Items

1. Recent Items data handling has been changed as a part of performance enhancement. Due to this, existing recent items entries will be deleted on migration.

Issues fixed in 8011

Request

1. SD-38672 : In few cases where customers had migrated from SDP 7.5 builds, clicking 'Reply' from a 'Request' will throw a NullPointerException when the technicians does not have Signature configured in their personalized settings.

Reports

1. SD-37304 : Query Reports are allowed for only technicians with SDAdmin permission. When such a technician creates a query report and makes it as 'Public', then a technician with SDReport permission was able to edit / delete the query. This has been fixed such that, when query reports are made public, they can only be viewed and cannot be edited by normal technicians.

Notification

1. SD-38621 : Performance problem while using different notifications with lot of business rules configured in the application has been fixed.