Hello everyone,

I've got the version of Service Desk 7.6.0 Build 7605.

1) Is it possible to configure it in the following way that if you send a request for approvel it automatically changes in to "on hold" stauts?

2) Is it possible to configure Service Desk that if we've get an approvel or deny the color changes in to black so we can see that we can deal with it.

Thank you.