New features / Enhancements in 8007 : (Released on: 13th January,2011)

1. SDF-35443: Discarding emails from non existing users. When enabled, any mail from email addresses which are not present in ServiceDesk Plus user database will be discarded and not added as a request/conversation.
2. SDF-30729: Displaying the list of technicians who are configured for a given role. Available in Admin > Roles section.
3. SDF-24912: Request ID search will now search for merged requests and archived requests also. Earlier, when a merged/archived request ID is specified in the search, no data will be retrieved. Now, if the specified ID is that of a merged request, then its parent will be shown. However, currently, this search will not bring up the requests if they are archived.
4. SDF-28990: Option for the technicians to view the tasks belonging to his group.
5. SDF-35527: Number of characters displayed in the Subject field in Request / Problem and Change list views will be dynamic. They will change based on the screen resolution and the number of columns that are visible in the list view.
6. SDF-35528: Option to view the currently logged in technicians. This will be available to technicians who have SDAdmin, SDSiteAdmin or SD-Co-ordinator roles and can be accessed via Quick Actions menu or via Home > Scheduler > Logged-in Techs link.
7. SDF-35444: When technicians are deleted or login is removed, the 'scheduled reports' owned by those technicians will be moved to the ownership of the technician who performs the delete technician / remove login operation.
8. SDF-35433: Linking service requests is now enabled. Service requests can be linked to other service requests or incident requests.
9. SDF-35497: When processing a mail reply, the parent request was determined based on the 'subject' of the mail. Now, the 'Reply To' mail header is also used to determine the parent request.
10. SDF-35455: Site related fields, 'Site address, Site city, Site description and Site postal code' are included as fields in notification templates. These fields can be selected to send the relevant information when sending notifications.
11. SDF-35452: Details about the request site can now be viewed from the request details page. The configuration is available under Admin > Self Service Portal Settings.
12. SDF-36132: The 'start day of the week', in the calendar, can now be customized. The configuration is available under Admin > Self Service Portal Settings.

Issues fixed in 8007:

1. SD-35720: Site based technician filter is not working under Admin > Technician Groups. Technicians from all sites are listed in 'Available Technicians' list.
2. SD-35690: Unable to edit existing PM tasks. Existing PM tasks can be executed but cannot be edited.
3. SD-35133: Calendar in the filter section of reports shows the date (Nov 1st) twice due to a problem in daylight savings configuration. If daylight savings is disabled, the dates are shown correctly.
4. SD-35716: Wrong group is set when creating service request - A service template is created with a specific group. When a logged in user raises the service request, the user site is set but the group is not set correctly. The group specified in the service catalog template is set instead. The proper group is set now for requests raised via Web-forms and E-mails. The issue still exists for requests raised via "E-mail commands and APIs".
5. SD-25080: When replying to a request, the technician signature was shown at the very end. Now, the signature comes under the reply content.
6. SD-31130: The line spacings provided in requester multi line fields are not shown in requester details page. The line spacings are shown now.
7. SD-32043: Change > Change Details > Add CAB members - Error was seen when the pop-up was saved without selecting any CAB members.
8. SD-35709: I18n issue. Message related to CAB under Change > History is I18n'ed.