Enhancements in 8021 (Released on: 21st December, 2011)

Request

1. SDF-40345 : Enhancement in the reply template selection. When we perform a reply or forward to a request, and after typing in some content, user chooses any of the reply or forward template, it will not prompt for any action from the user and will simply add the contents. Now a confirmation message will appear asking for overwrite before applying the template changes to the description. This is a behavior change.

Issues Fixed in 8021

Request

1. SD-42613 : In some cases when we duplicate request with attachments [when we duplicate request in a month other than the request created month], then the attachments are getting added with zero size has been fixed.
2. SD-42765 : In some cases, where the site for the request is assigned initially with Copy or Custom sites and later changed that site to Referred Site and because of which SLA escalation notification throws NullPointerException. Resulting in not marking the overdue flag for the request has been fixed.

Asset

1. SD-41480: Null pointer exception while scanning the solaris machine has been fixed.
2. SD-42487: Scan without credentials for the solaris machine which did not scanned successfully and also throws the null pointer exception has been fixed.

Upgrade

1. SD-42605: scheduledCSVUserImportMapping.xml file gets overwritten with the default mapping file during the hotfix upgrade has been fixed.

Performance

1. SD-42531: Performance problem in loading the 'Available list' and 'Associated list' of data under Admin sections like Technician pages for loading of Sites and Groups causing the client to get freeze has been enhanced.
2. SD-42529: If the setup had large number of sites and technicians, there were issues when deleting a site. This issue has been fixed.

Request-Notification

1. SD-24822: Incident Request notifications which included UDF_DATE (Date/Time) fields part of the notification are sent with Date even though we the Date/Time additional field is stored with the Date and Time values has been fixed to send the notification with Date and time.