8024 : Hotfix Released

Dear Users,

Hotfix over 8000 has been released and can be downloaded from the below link.

http://www.manageengine.com/products/service-desk/service-packs.html

Refer the below URL for the list of Issues that has been fixed in this Hotfix [8024]

http://www.manageengine.com/products/service-desk/readme-8.0.html

( Kindly refresh your browser page, if the build number shown in the page is older, and the page might be served from the cache ).

Also, please refer to the below link for the steps to install the patch.

Request

SD-44201 : When we add Closure Code from the request details page -> Action menu -> Add Closure Code, it updates the Closure Code value for all the closed request has been fixed.
SD-44585 : Request notification contains more than one RequestCloseLink, then the last link alone will work has been fixed.
SD-44720 : When a request close / resolved notification with RequestCloseLink is sent to Requester and EmailCC user, then they have problem in accessing the RequestCloseLink has been fixed.

Remote Control

SD-42838 : Unable to perform remote control from FireFox browser version 4 and above has been fixed.
SD-38682 : Remote Control does not work for the technician having Asset View and RemoteControl view has been fixed.

Remote Data Export and Push

SD-44134 : Unable to export and push the asset data from remote server to the Central server when Single-Sign-On is enabled in the central server has been fixed.

Thanks & Regards,
Srikrishnan
ServiceDesk Plus.