Hotfix 8020 Released !!

Hotfix 8020 Released !!

Dear Users,

Hotfix over 8000 has been released and can be downloaded from the below link.

http://www.manageengine.com/products/service-desk/service-packs.html

Refer the below URL for the list of Issues that has been went in this Hotfix [8020]
http://www.manageengine.com/products/service-desk/readme-8.0.html
 







Also, please refer to the below link for the steps to install the patch.
http://www.manageengine.com/products/service-desk/service-packs.html#sp

Issue Fixed in 8020 (Released on: 29tht November, 2011)

Iphone App

  1. SD-4224 : Problem in authenticating user while login through Iphone app, when servicedesk is installed in Linux machine has been fixed.

Mail Fetching

  1. SD-34164 : When forwarding or replying a mail received with inline images in japanese environment, inline images which are encoded are dropped while processing email. Hence, the decoding is done while processing email.

Admin-TechAutoAssign

  1. SD-42089 : More than 100 technicians were not getting displayed for the technician exclusion list in the TechAuto Assign has beed fixed.

Vulnerability

  1. SD-39623 : Backup Schedule can be changed by non SDAdmin users by passing the parameters from the URL has been fixed.

DesktopCentral Management

  1. SD-42323 : In some cases, "Enable to access Desktop Management" checkbox is getting deselected for the technician has been fixed.

Admin

  1. SD-41775 : Spelling corrected "Trouble Shoot" is changed to "Troubleshoot" under MailServer Settings and Active Directory Configuration.

Thanks & Regards,
Srikrishnan
ServiceDesk Plus







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