Dear Users,
Also, please refer to the below link for the steps to install the patch.
http://www.manageengine.com/products/service-desk/service-packs.html#sp
Issue Fixed in 8020 (Released on: 29tht November, 2011)
Iphone App
- SD-4224 : Problem in authenticating user while login through Iphone app, when servicedesk is installed in Linux machine has been fixed.
Mail Fetching
- SD-34164 : When forwarding or replying a mail received with inline images in japanese environment, inline images which are encoded are dropped while processing email. Hence, the decoding is done while processing email.
Admin-TechAutoAssign
- SD-42089 : More than 100 technicians were not getting displayed for the technician exclusion list in the TechAuto Assign has beed fixed.
Vulnerability
- SD-39623 : Backup Schedule can be changed by non SDAdmin users by passing the parameters from the URL has been fixed.
DesktopCentral Management
- SD-42323 : In some cases, "Enable to access Desktop Management" checkbox is getting deselected for the technician has been fixed.
Admin
- SD-41775 : Spelling corrected "Trouble Shoot" is changed to "Troubleshoot" under MailServer Settings and Active Directory Configuration.
Thanks & Regards,
Srikrishnan
ServiceDesk Plus