Tech Manager Can't see Requests....
I have a tech who is also the manager of a group. We need him/her to have the ability to see not only the requests being handled by his/her staff, but also view the requests that have been submitted by his staff.
I know that as a requester that option is there ( Requester Allowed to View dropbox ), but a technician doesn't have this as an option.
Is there a way to provide that type of access?
Thanks,
Carlos
I know that as a requester that option is there ( Requester Allowed to View dropbox ), but a technician doesn't have this as an option.
Is there a way to provide that type of access?
Thanks,
Carlos
Topic Participants
Carlos Del Castillo
ServiceDesk Plus
gemma fletcher
Srikrishnan