ServiceDesk Plus Cloud very slow to load
Are there any current known issues? We're seeing very slow loading across all our ServiceDesk Cloud instances. We are on the US East Coast.
Slowness of sdpondemand.manageengine.eu
Hi. Is anyone else experiencing incredible (excruciating) slowness of the SDP Cloud app in the UK in last few months? Today is much worse than usual (virtually unusable) but the status page does not indicate any issues. All other cloud based apps that
You have reached the maximum forward limit for this request
On our HR instance has experienced this issue with a couple of requests. Is this an option that can be increased.
tree care
Proper tree care is essential for keeping our environment healthy and communities safe. I found that using tree inventory software made it much easier to track, manage, and maintain all the trees in our care. It really highlighted how technology can help
incident template deletion not synced in the Extension development environment
Hi all, I deleted a template named "v1_riskevent_case_template" in my extension development workspace. (Like I shown in the background of the image below) However, when I tried to published privately, it said "Mark as Deleted Components cannot be published"
Help Card does not show automatically
Am I doing something wrong? When a Help Card is set for a template, I would expect this to be in an open state automatically? Instead it seems like the user is expected to click on a Help button, located top-right and out of line of site for the user
Technicians showing offline even though they are using SDP
This issue started happening around 20th January 2026. We have noticed an issue where Technicians are using Service Desk Plus Cloud, but in the top right it shows them as offline. Also if you go into Tech Availability Chart hey also show as offline in
Confluence Extension doesn't work
Dear ManageEngine Team I've recently tested an extension that connects Service Desk Cloud with Confluence through extension and as I've found it doesn't work due to .js errors. Please take a look at it.
Issues with Service Desk Plus Cloud today?
I'm getting all sorts of errors and URLs not found, along with it being very slow. Support chat agents all appear to be busy, so normally indicates an issue. Although this page showing all okay? EU ManageEngine On-Demand Service Status
Can't display portuguese characters on request portal customization label
Hi, Team, My customer added a multi-language add-on to his license. After that, I tried to configure their Request Home Page using Portuguese characters inside a button. When configuring it, I can write it accordingly: but as soon as I save it, it shows
Workflow is discarded after Editor edits Request
I am trying to set up a Workflow for a New Starter. The Request begins in the "On Hold" status, because an Editor was added to it. Once the Editor saves changes, the status is changed to "Open", automatically, irrespective of the Workflow. The Workflow
The request edit screen does not open for request tickets with registered tasks.
Starting today, when technician role members attempt to edit tickets in Service Desk Plus Cloud requests, the screen displays “Loading... Please wait...” and fails to transition to the edit screen. This issue occurs only on request tickets with registered
No carga SDP
Solicitamos con urgencia su apoyo para validar acceso a SDP, no carga.
ManageEngine EU is down as of 9:43pm UK time
THe ME status page is all green ut the ZOHO EU status page shows ALL SERVICES ACROSS EU ARE DOWN...total of 79 services affected.... https://status.zoho.eu/#/incident/9vZ_Y8x6pBBw5SoL-YNOAV4m4m9GFLxHiMmpHxBwcNlnZMydUPdtcLhbdg5Vt3qNlOLl7j66gYzemsutBa
Announcements start at the bottom.
When viewing Announcements from a configured banner, the Announcement displays content from the bottom instead of from the top. User have to scroll to the top of the Announcement to begin reading. This may be due to the length of the announcement but
DMARC issue
Dear all, We are currently creating requests by sending emails to support@ourdomain.com, with the SDP email address in BCC. When we reply to the requester, the response uses our support@ourdomain.com address. DMARC, SPF, and related configurations are
The content entered in requests or notes does not immediately appear on the request screen
An issue is occurring on the U.S. SDP Cloud site (sdpondemand.manageengine.com) where tickets and conversation notes registered do not immediately appear on the request list screen or conversation list screen. Have you made any changes that could cause
Optimization Issue - Records not updating
There is an optimization issue that causes records not to be updated after switching pages. Apologies for the unclear images but these are the only ones I have been provided with where the issue was captured. You can see in the images below that the page
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Email reply creates new ticket
I have a custom function that builds and sends an email to the requester on a New User ticket with a URL of a standalone template that needs to be used for account access. The email sent contains our format of the request ID and looks identical to other
Service Desk Plus (Cloud) Running Extremely Slow
System running extremely slow, making it almost impossible to work on. Clicking anything takes around 10 seconds before it actually works. Please advise ASAP. I've called twice and not managed to get through. Also logged via email.
[API Issue] Technician field remains "null" after assignment
Hi Zoho Support / Community, I'm currently building automation for ticket assignment in ServiceDesk Plus Cloud (API v3). While the assignment API returns a successful response (status_code: 2000), the technician field in the response remains null. Here’s
Servicedesk not fetching email even sync
Dear Servicedesk team, Hi team, we're experiencing an issue with receiving emails from our linked M365 account's mailbox in SDP On-Demand.
Top page takes a very long time to display
Since around 14:00 on 6/6 JST, screen response on SDP Cloud has been very slow. It takes tens of seconds to several minutes to display the screen. In particular, the first time the top page (...../HomePage.do) is displayed, it takes a long time. After
Mailflow Issue
Hi guys, we're experiencing an issue with receiving emails from our linked M365 account's mailbox in SDP On-Demand. However, we have no issues with replying to tickets which sends emails via SDP On-Demand to the end users mailbox. Is there an on-going
Emails have stopped being processed
No emails are being processed into cloud
Mail Fetch
Anyone else currently experiencing mail fetch issues? The system doing everything with email except for the fetching and it only just started a few hours ago. Email account has been verified to be working correctly through 365 and support is acting like
First Response Calculation for Reassigned Tickets
Hello There, We would like to address a concern regarding the calculation of the first response time for tickets that are reassigned between groups with different coverage windows. Currently, when a ticket is reassigned to a group with a different coverage
"Report an Issue" button no longer opens Incident Template catalog
A few users have reported that when selecting the "Report an Issue" button from the home page it now opens up the same specific template instead of the catalog of incident templates. The template that is opening isn't even the default. We are using the
Department is set to General for all new users
Department is set to General for all new users Noticed this today, for all new users. Department is showing correctly in Zoho Directory, and the mapping for Department is correct, no changes since we implemented the system.
Using API to create requests
I'm using a PS script to try and create an incident request in our SDPlusOnDemand Cloud site. I keep getting a 400 (BAD REQUEST) and can't seem to find the issue. I generate an error log that says { "Error": { "ErrorMessage": "The remote server returned
Remote Connection: Failed to create a remote control session : For input string: ""
We are using Service Desk Plus Cloud (Professional Plan) When attempting to use the Remote Connection, it first asks you for email, and once you click Invite it displays a red banner at the top of the page saying: Failed to create a remote control session
SDP Cloud - No option to delete a requester
We are using SDP Cloud and are importing our users via ADSync. I manually created a few test users, but now when I try to remove them, there is no DELETE option under Actions. There is no email address associated with the user anymore (in the screenshot,
ServiceDesk Plus Cloud API - upload file attachments using MS Power Automate
Hello, I am using MS Power Automate ("PA") to upload file attachments from Sharepoint to a ServiceDesk request via the API. I am getting a response from the API that I am not understanding. The response is: { "response_status": { "status_code": 4000,
Email processing
I require some more complex incoming email processing. I need to be able to create a change or problem from an email. I need an email needs to be matched to existing tickets with a reference from a custom field
"Unknown Error Occured" Error Message
Hi Support, One of the technician are encountering this error message everytime logging in to the account. How to fix this?
In our dashboard resolved tickets dont show up in the home dashboard and in reports of completed requests
Hi In our organization when we finish a ticket we RESOLVE it and we dont CLOSE it, we only CLOSE when there is nothing we can do about it. In the settings the status resolved is in the completed section in the statuses tab, yet when we resolve tickets they dont show up as completed and only the closed ones show up. Thank you
Zoho directory not updating User fields to Service Desk Plus
Hi We have noticed that since the start of 2025 new users created in Service Desk Plus from the Zoho Directory are missing some information. Zoho directory is picking up the user Department from Azure, but not syncing the Department with the users record
Service Desk Plus - Cross Timezone Issue
Hello everyone. I would like to raise this concern or issue if anyone encounter this kind of problem in logging in Service Desk Plus. It will display about Cross Timezone. I did my troubleshooting and issue still occurs. Troubleshooting -Adjust the correct
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