This issue started happening around 20th January 2026. We have noticed an issue where Technicians are using Service Desk Plus Cloud, but in the top right it shows them as offline. Also if you go into Tech Availability Chart hey also show as offline in there as well. If they are offline and they are in a ticket, if someone else also opens that ticket SDP does not show that someone is already looking at the ticket. This issue is intermittent throughout the day so sometimes a Technician will show as online then a bit later they are showing offline despite still using SDP. It is not clear if all of our Technicians are affected but there are definitely multiple affected Technicians. Has anyone else experienced this?