Upcoming enhancements in Webhook Security, DRE Support, Settings and Copy Release in ServiceDesk Plus Cloud

Upcoming enhancements in Webhook Security, DRE Support, Settings and Copy Release in ServiceDesk Plus Cloud

Dear Users,
We’re pleased to share an important announcement about the upcoming enhancements in Webhook Security, DRE Support, Settings and Copy Release in ServiceDesk Plus Cloud.

Below is a brief run-through of the same.

Enhancements

Webhook Security and DRE Support Enhancements:
  1. Webhook header encryption support is now available to secure sensitive information.
  2. You can now type $ in the Header Value field to view and select available $ variables for dynamic data mapping.
  3. For Cloud endpoint types, you can now select a DRE connection link name to execute webhooks securely through DRE.
Project Settings:
  1. You can now configure scheduling and closure behavior for your projects from the new Settings tab in projects and project templates. When a project is created from a template, its settings are copied from the template.

Schedule Settings:
  1. Enable strict project management: Prevent milestones and tasks from being scheduled outside the project's defined time range. Any edit that violates this boundary is blocked with an error.
  2. Auto-schedule child entities: Configure to automatically update the scheduled times of all child entities by the same duration if the scheduled start time of a project or milestone is shifted.
  3. Aggregate estimated effort: Let the system calculate overall estimated hours for projects and milestones by taking into consideration the values from all tasks. 

Closure Settings:
  1. Restrict operations on a completed entity: Prevent editing of completed projects, milestones, and tasks, except for reopening them or performing status updates.
  2. Auto-close child entities: You can automatically close all child entities when a project or milestone is closed.
  3. Prevent closure with open child entities: You can restrict closing a project or milestone if any of its child entities are still open.
  4. Calculate actual time from child entities: Configure to automatically populate actual start time, actual end time, and actual hours for a project or milestone from child entity and worklog data when it is closed. This calculation applies only to the entity being closed.
  5. Calculate actual cost on closure: Configure to automatically calculate a project's actual cost from the Additional Cost field in tasks and the Total Cost field in worklogs when it is closed. This calculation applies only to the project being closed.
  6. Clear actual end time on re-open: You can have the actual end time automatically cleared when a completed entity is reopened.
Access to Project Settings Tab:
You can control access to project settings using Project Role under Project Management:
  1. Assign View Settings to let users view the Settings tab inside a project.
  2. Assign Edit Settings to let users modify project settings.

Centralized View for Your Assets
  1. Introducing Assets tab, a centralized view of all items allocated to you. It includes all your assets, consumables, software licenses, and loaned assets.

  1. You can self audit your assets and acknowledge them if not done already. 
  1. You can filter assets by acknowledgment status. Additional filters are available for users assigned as Department Head and Reporting Manager.
    1. Reporting managers can view items assigned to their direct reportees by using the My Reportees Assets filter and use subfilters for specific reportees' assets.
    1. Department head can use the My Department Assets filter to view items of all departments within their scope and use subfilters for specific departments and users. 
  1. To view your items,
    1. For Technicians: Go to Assets > My Assets.

  1. For Requesters and Technicians Without Asset Module Permission: Go to the Assets tab in the navigation pane.

Asset Executive Dashboards
  1. You can now enable executive dashboards for Assets. The executive dashboards can be shared with all or specific users/user groups.

Sentiment Analysis Enhancement for Request Description:
  1. Sentiment Analysis now predicts sentiment from request description (initial conversation). 
  2. Technicians can view the predicted sentiment in the request details page of new and updated requests.

Zoho Flow Action Enhancements
  1. You can now configure Zoho Flow Actions and Action Sequences for the Change module, and use them in change triggers and workflows.
Change Zoho Flow Actions:


Change Action Sequences
Flexible Notification Options for Outlook Actionable Messages:
  1. Outlook actionable messages now support flexible notification delivery. Admins can send only actionable messages, only email notifications, or both.
  2. These options can be configured globally for all supported notification templates or customized for specific notifications. 

Copy Release:
  1. You can now create a release by copying the details of an existing release. To do this, go to the release details page and click Actions > Copy Release.


  1. While copying a release, select the required fields and stages to copy, including custom stages and additional fields.

Changes & Problems Enhancements
  1. The Copy Change and Copy Problem forms are enhanced to improve usability.
  1. Copy Change - Bulk selection of stages and fields is now supported. You can also copy stage-based additional fields.

  1. Copy Problem - Bulk selection of sections and fields is now supported. You can also copy additional fields.


Note : All upgrades and feature releases, will be in-service and there won't be any downtime or service interruption.
Stay tuned for more updates!!! We will update here once these upgrades are unwrapped in live
Please share your thoughts/queries/feedback.

 
Thanks and regards,
A N Nithish Kumar
ServiceDesk Plus Cloud