Upcoming enhancements in Workflow Assist Enhancements in ServiceDesk Plus Cloud

Dear Users,

We’re pleased to share an important announcement about the upcoming enhancements in Workflow Assist Enhancements in ServiceDesk Plus Cloud.

Below is a brief run-through of the same.

Enhancements

Workflow Assist is now available in all editions.
Zia (Zoho-hosted LLM) now supports attachments and allows users to generate workflows directly from attached images.
Users can now use Workflow Assist to generate structured business executive summaries for saved workflows in a predefined enterprise-ready format. This capability enables users to understand a workflow’s purpose, business impact, operational flow, and governance details without a complete workflow configuration review.

Wait for Condition Enhancements in Workflows:

Wait for Condition configuration can now be used for event-driven execution in workflows. That is, workflows can now wait for selected events, including all associated subentities, and then resume execution when the defined conditions are met.
Event-Based Waiting:

You can configure Applies To to define the target workflow, such as changes in the parent record or associated subentity events like Tasks, Approval Levels or Approvals, Notes, user email responses, and Worklogs.
You can define the required operations such as Created, Edited, and Deleted.

Evaluation Control Options: The Evaluation Option section is now available for associated subentity events.

Skip if already executed (default): Evaluates the condition only once and prevents repeated execution.
Always execute: Evaluates the condition each time the workflow reaches this node.