Hi Zoho Support / Community,
I'm currently building automation for ticket assignment in ServiceDesk Plus Cloud (API v3). While the assignment API returns a successful response (status_code: 2000
), the technician
field in the response remains null
.
Here’s the request body I used:
The technician ID is correct and active.
I am using an API key (or OAuth token) with sufficient permissions.
Despite a successful assignment, why does the technician
field remain "null"
in the response?
Is there something else required (e.g. permissions, request status...)
Also, could this be caused by limitations on the client ID or technician role?