[SD-68372] Copy and Paste Approval Emails doesn't work anymore
Before upgrading, we were able to copy/paste a list of emails into the approval email list of users to send approvals to. Now, if we do that, it doesn't copy in a way that functions. Is there a way for us to keep a list of email addresses to mail to and copy/paste it in to the approval email? We have to send almost every access request received to 4 users on stage 2 and 5 users on stage 3. The users are always the same users. Here's an example of what it looks like now: It used to process each user's
Priority field not showing/Unable to attach files
Following an update earlier on today, the Priority field is no longer available for selection, and we cannot add attachments to tickets - anyone else having the issue?
[SD-81249] Long messages are not displayed correctly
Good Day If I send a long respond to a request, it is not displayed correctly. In the ticket view the first long paragraph is cut off (screenshot.png). If I forward the request, you can see the full first paragraph (screenshot2.png). It would be great if coming updates could solve this behaviour. Thank you.
Device template with same name already exists
Hi, I was having an issue backing up our new Aruba switches. I noticed there was a new device template on the ME site, so downloaded the XML. Tried to import it and I get the error message "Device template with same name already exists." I deleted the devices associated to that template, I only had 3, and tried to reimport and I get the message "Device template with same name already exists." Decided to delete the original template from Settings --> NCM --> Device Templates and tried to reimport....same
Autochange the status when "assign to" another technician
I created new status in In Progress List How to make autochange the status ticket, when technician "assign to" another technician.
[SDF-75226] SDP Mobile app
Any plans to bring in CHANGE APPROVALS to the mobile app. Right now, approvers are only seeing Service Request approvals.
Patch Tuesday August 2019 updates from ManageEngine
Good day. Quick update on the August 2019 Patch Tuesday. New Security Bulletins : 2019-08 Security Only Quality Update for Windows Server 2008 (KB4512491) 2019-08 Security Only Quality Update for Windows 7 and Windows Server 2008 R2 (KB4512486) 2019-08 Security Only Quality Update for Windows Server 2012 (KB4512482) 2019-08 Security Only Quality Update for Windows 8.1 and Windows Server 2012 R2 (KB4512489) 2019-08 Cumulative Update for Windows 10 Version 1809 and Windows Server 2019 (KB4511553) 2019-08
Patch Tuesday August 2019 updates from ManageEngine
Good day. Quick update on the August 2019 Patch Tuesday. New Security Bulletins : 2019-08 Security Only Quality Update for Windows Server 2008 (KB4512491) 2019-08 Security Only Quality Update for Windows 7 and Windows Server 2008 R2 (KB4512486) 2019-08 Security Only Quality Update for Windows Server 2012 (KB4512482) 2019-08 Security Only Quality Update for Windows 8.1 and Windows Server 2012 R2 (KB4512489) 2019-08 Cumulative Update for Windows 10 Version 1809 and Windows Server 2019 (KB4511553) 2019-08
Powershell - Find and delete users in SDP from specific OU in AD
Hi, I just wanted to give something back to the community by sharing a powershell script that solved a big issue for us. The script finds AD-users in a specific OU and then removes them from SDP. This is useful if your organization moves AD-users to a specific OU when a user leaves the organization and you want the user/requester removed from SDP. 1. Copy and paste the query from the attached .txt and run it as a query report in SDP. The query exports a list of all users in SDP so it might take
Send notification to requester when a worklog is saved
We would like to send the requester a email notification when a worklog is created on a ticket so that they know their request is being worked on. We have turned on Acknowledge requester by e-mail when the request is updated and Notify requester when a request is updated by editor but neither of these appear to create an email for any actions that I've performed. Any experiences anybody can share?
SDP-MSP Mobile app (android) does not show attachments
Hello, we are running latest version of SDP-MSP on our server, and connected a technician with SDP-MSP mobile app on android. Everything seems to work fine, except when a requester is sending e-mail with attachments, the attachments are not displayed in the app. The app does seem to load them, as they are visible for a split second after pressing the attachments button, but cleared directly afterwards and the list remains empty. Is this a bug ? Thanks
Automatic User Provisioning from Azure AD instead of local LDAP
Hello, I have SSO enabled through Azure with the Zoho app. i also have the SDP app through O365 enabled. I currently use the LDAP and User Provisioning tool on my local Domain Controller to add new users that I create in AD, but this does not capture Azure AD only users. I want to migrate away from using the local LDAP/DC tool since I am starting to add more and more people to my Azure AD only instead of the local Active Directory. I looked at the provisioning settings on the Zoho app and the provisioning
O365 Manager Plus released with Automation feature!
Hello Everybody! We are glad to announce the release of the automation feature in O365 Manager Plus. This build comes with the following features. Office 365 Automation: Automate user account onboarding, stale accounts clean up, license management, and other essential user and mailbox management tasks. Also, Create automation policies: These event-driven policies once triggered carry out a chain of tasks automatically at specified intervals. View automation audit reports: Keep track of the automation
additinal status in Completed List of Requester
I create 2 another status in Completed List ( Success & Reject) I want to make Requester can change the ticket that already Quotation Resolved to ( Success & Reject). How to show the status in requester menu & how to configure it ?
Who responded to a given ticket
Dear team, Is there any way to pull from the system who was the analyst who has originally responded to a given ticket? Looking forward for your feedback. Regards, Frederico
Difficulty closing Request via Email or Bulk
Currently, our system is configured to require a phone number and an IP address to successfully close the request. This prevents me from selecting multiple tickets and closing them, and it also prevents me from closing requests via email. Please give me an example of an email that would close a ticket in such a case or point me to the documentation that covers such events. Much appreciated!
http https redirection does not work
hello when I go on http - website does not load when I go on https - website is working correctly how to do it, what would be redirection to https when logging in on http? I tried these options, but it did not help: https://helpdesk.manageengine.com/sd/AddSolution.sd?mode=viewSol&solID=174001
Build 5800 - Some users cannot change password
I am running Build 5800 and I see the following error in my serverOut log: Throwing Native Exception: user_cannot_change_password_flag_on_ad The users who receive this error are notified int he application that they may not have permissions to change password. I have verified with a couple of them that they can successfully change the password from their desktops using CTRL+ALT+DEL I have tried a number of things to correct this error, but at this point, I would say it might be a bug in Build 5800.
New Login Screen
Since updating I've noticed the admin login page has changed from "https://domain/adminLogin.cc" to "https://domain/authorization.do" and includes a new login page. However, our normal users are still redirected to "https://domain/showLogin.cc" and are using the old login page. Is there anyway to update the normal user login page to look like the new admin page?
[SOLVED] Restrict http access
Hello! How can I restrict http access? And work only through https.
Feature spotlight: Ask Zia
Simplifying advanced analytics with natural language processing Intelligent assistants are a dime a dozen these days, capable of everything from drafting an email to locking your doors. In a world dominated by the likes of Alexa and Siri, we have our
Does a template replace the subject line when using Business Rules?
I am thinking of building a template to apply only for a certain automated email that our ServiceDesk gets. It has the same Subject line cadence for every email "Termination Request: USERNAME" with username being unique in each email. I have a business rule for any emailed incident that starts with "Termination Request:" and right now it routes correctly while having the subject and description intact. I would like to apply a template that also sets the priority, changes a couple other unique drop
Limit Self service portal to request assets
Hi there, I wanted to create a self service portal to allow users to request assets, nothing else. How can I do that? Thanks, Steven
Incident Based on SLA -Status notification through Email or sms
Hi, I would like to know for all Incidents can we configure automatic periodically Status notification (Email/Sms) should go to the requester
Build 9415, can't change account of request anymore.
Hi, We updated to Build 9415 yesterday and today we noticed that we can no longer change the associated account for a request ticket. We used to do this through the edit option from the main Request view but it just turns up blank now when we try to change Site and so forth. It said in the 9415 readme that we can no longer bulk change but in this case it's a single ticket at a time and it still doesn't work. Is there a work around this or are we simply going about it in the wrong way? Best wishes,
[Free Online Training] Register now for our ADSelfService Plus training series.
Hello, ManageEngine is back again with another series of online workshops to help you make the best use of our integrated password management and single sign-on solution - ADSelfService Plus. This free live online training will be your guide to eliminate password management troubles while helping you get a better hang of using the solution. The benefits don't just end here. By attending all the sessions in this series you can take up our MECPA certification test for free.
Untangle your network and start managing your devices efficiently with Network Configuration Manager!
Hello there, Hope you are all as geared up as we are for the next free training on Network Configuration Manager! If you are a newbie, this training will be a great platform to help you learn the tool with precision. If you are an existing user, join us and get updated about the latest features and enhancements. We have so many network management tips and tricks up our sleeves and we cannot wait to share them all with you. Hurry up and register for our two-part training series right away! First session:
Requests > Default Search doesn't return open calls
Requests > Default Search doesn't return open calls. I think this started when upgrading to SDP 10.5 Build 10506. Any ideas?
New requester creation using API
When will this be added to the API? Thanks, Greg
Rename the Desktop Central database during migration to MSSQL
Hello Support. According to this procedure (https://www.manageengine.com/products/desktop-central/using-mssql-database-how-to.html). Is it possible to migrate the Desktop Central database to MSSQL using the database name other than "desktopcentral"? We need to migrate the Desktop Central database with a custom name. Regards. Rafael Vega.
computers with equal names
Hello good afternoon, dear we have remote offices with servers that have the same team name when installing the wan agent on these computers with the same name only consider one and the other does not appear in my console for connection reasons I can not change the names of the equipment, how could it be done so that it is identified by ip and not by equipment name. my computers may have the same computer name but they are in different network segments
[Tips & Tricks] How to schedule PM tasks based on accounting calendar ( in week format 4-4-5 )
Requirement: Create PM Task during the last day of the month. Implementation: We can use the python script using the negate option. Steps: Create a PM Task, either periodic or daily schedule. Configure the attached script in Business Rules. Sample screenshot on PM task configuration Sample screenshot on BR configuration . Note: Download the attachment and remove the .txt from the file name, unzip the attachment, move "functions.py and pmtask_repeat_monthly.py" files to [ManageEngine\ServiceDesk\integration\custom_scripts]
Zoho Central repository URL
Hello, Our firewall Drop every Internet connection from servers, so i need to know the URL of the Zoho central repository, to add as exception.
Problem while taking backup
Hello, I can not do a backup. I have this error message: "Problem while taking backup" Here is the backuplog: [16:43:50:532]|[08-09-2019]|[com.adventnet.mfw.PatchUpdater]|[WARNING]|[1]: The 'fixes' directory is missing. Product loads the jar(s) without PATCH| [16:43:50:548]|[08-09-2019]|[com.adventnet.mfw.Starter]|[INFO]|[1]: Going to add jars from Directory : C:\ManageEngine\ADManager Plus\bin\\..\lib to classpath| [16:43:50:563]|[08-09-2019]|[com.adventnet.mfw.Starter]|[INFO]|[1]: Going to add
Can manageengine add a feature within admanager to set spn's like MSSQLSvc
Can manageengine add a feature within admanager to set spn's like MSSQLSvc for example to set an spn for a managed service account for a server running sql currently, I have to login to a server, and use command prompt to and run setspn -s MSSQLSvc/FDQN of server:1433 domain\managed service account also, does admanager have the option to create managed service accounts and install them on servers?
Notification for Automation Policy
Hi Guys I created a automation policy and a automtion, which disable, move users they leaving us, 30 days later the users will be deleted. I tried to configure a notification profile for the last step, if the users are deleted. but the notification only works, when i (personally) delete the user. Somebody a idea how to solve this problem? The notification profile has two criterias, 1. when user is deleted 2. from specified ou which the user stays for 30 days before deleting.
Helpdesk Technician Login Report
Is there a report or method for see last login information for helpdesk technicians in the AD Manager Plus tool? I want to be sure the licenses are being consumed by active people and determine how often the tool is being used.
How to Append numbers to logon names in case of duplicates
This - https://www.manageengine.com/products/ad-manager/admanager-kb/append-numbers-to-logon-names-in-case-of-duplicates.html states to use the profile tab of the template. I have no profile tab so where is the option to append numbers to logon names? Tabs I have are; General Account Contact Exchange Terminal LCs/OCS/Lync Custom Attributes Running build 6292 Thanks
What is GROUP in $COMPLETE_JSON_FILE
Hello Trying to shape the logic of complex approvals based on a request's functional area by using the custom triggers. I need to understand what functional area is effective and I see there is GROUP field in $COMPLETE_JSON_FILE which in my case always empty. Please advice what is this field and how it could be populated? Thanks and regards, Alexey
Load entries for drop down field from external source
Hi, I'm loocking for a possibility to load a catalog of entries from an external source into a drop down field of a ticket form. Does anybody know a way how I could realise that? I tried it with java script an the addOption in the field & form rules but I'm not able to add new entries I haven't defined for this drop down field before. Thanks for your ideas! Best regards, Michael
Next Page