Where are the 9335 to 9400 release notes?
Hi, Looking to upgrade from 9335 to 9400 and/or 9400+hotfixes but the downloads section only starts at 9400 to higher versions. Trying to find release notes for upgrading from 9335 to 9400 is impossible and painful. Dare say they are tucked away somewhere but are they easy to find!......!!!! Happy to be proved an idiot, as long as someone shows me the organised links to the info. Cheers
Error while invoking backup
Hi, i am setting up the new backup schedule, pointing to the path, \\strnedsto102\dtb\Backups this is the path and presentations of this error. Dear Admin, Unable to take the backup of ServiceDesk Plus, So please contact your database Administrator [OR] product support for further assistance to fix the below error and forward this E-Mail, support file(s) and SDPbackup.log file from bin folder to servicedeskplus-support@manageengine.com java.io.IOException: The system cannot find the path specified
Password Complexity Checker
Is there a way a user can check if their password is considered strong using the rules we set within Self Service? If not could this be added as a feature request? It would be useful for users to be able to 'test' their password before changing it or resetting it so that tehy know it is considered strong.
Desktop Central MDM User Sync Not Working
Good Morning, I am unable to successfully sync users in my on-prem AD Domain. Computer details sync correctly, and the user names will sync but no user attributes. Due to this problem I am unable to enroll newly created users into MDM via domain authentication. Any assistance would be greatly appreciated.
PMP Upgrade from build 9502 to 9702 (Issue)
Greetings ManageEngine, We are trying to upgrade our PMP install, and we are facing an unusual informational error. This is the upgrade sequence we have set to follow: 1. ManageEngine_PasswordManager_Pro_9500_9501_9502_to_9600.ppm 2. ManageEngine_PasswordManager_Pro_9600_9601_to_9700.ppm 3. ManageEngine_PasswordManager_Pro_9700_9701_to_9702.ppm On our testing environment, after successfully applying the 1st pack, we came up to the following issue when trying to install de 2nd pack: INVALID NODE:CustomPatchValidator
E-mail Note to Requester
Hello, A feature that would be very helpful, and was brought up by another person over 5 years ago, is the ability to check a box when adding a note to a request that says "E-mail this note to Requester" just like there is for "E-mail this note to the technician." We always update the request with notes, and check the box "Show this note to Requester" but that requires the Requester to actually log in and check the notes, which they don't. Would be very nice to have this option available (and
Report Question
I have the report below which gives me a list of tickets that have not been updated > 5 days. I need to modify it so that it filters specific ticket status' like Project and Problem. How would I accomplish this? select wo.WORKORDERID"Request ID", aau.FIRST_NAME "Requester", wo.TITLE "Subject", ti.FIRST_NAME "Technician", LONGTODATE(wo.CREATEDTIME) "Created Time" FROM WorkOrder wo LEFT JOIN ModeDefinition mdd ON wo.MODEID=mdd.MODEID LEFT JOIN SDUser sdu ON wo.REQUESTERID=sdu.USERID LEFT JOIN AaaUser
Redirection from HTTP to HTTPS
when I go on https - website is working correctly on port 443 I need to redirect port http 8080 to https 443. I tried these options, but it did not help: https://helpdesk.manageengine.com/sd/AddSolution.sd?mode=viewSol&solID=174001 https://support.servicedeskplus.com/portal/kb/articles/redirection-from-http-to-https I'm using version 9.2 Build 9227. How to troubleshoot it? Can anyone help? Thanks.
Deploy office 365 proplus with cloud license
Hi, How can I deploy office 365 proplus edition into the systems and their license is activated using office 365 cloud accounts for each user. thanks
File not found - Request attachments
Hi all, We have a similar problem to a few other topics on here, but one of main differences is that we haven't moved databases or servers and the location of the attachments is the default one. If I search the attachment folder there is very little in there, we have nearly 30,000 requests and about 32 attachments across all the different folders So I am a little bit lost of where these attachments are disappearing from, if anyone can offer any pointers it would be most appreciated. thanks Andy
Custom Trigger languages
I am looking for some examples of executing custom trigger with languages other than bat files or python. Specifically I would like to call a c# console application. Is this possible, and can you provide me examples of the call that would pass a parameter??
Update Request Subject with Custom Trigger
Is it possible to change the Subject of a Request with a Custom Trigger? For example, a user sends an email to the helpdesk with a subject line of Add Printer ABC. A Custom Trigger in ServiceDesk has the Criteria "Subject begins with (Add Printer)", and executes a powershell script to install printer ABC on the user's PC. <- That part works! However, the request that gets created in Service Desk still has the subject Add Printer ABC. I would love it if I could change the subject of that request to
Dealing with reimaged and renamed PCs
How do you deal with PCs being renamed? I give the PCs a descriptive hostname when I image them. For example, if it is going in cube 243 in the Accounting department, I might name it ACC243 so I can physically locate it it. If I end up reimaging and re-purposing it to cube 122 in HR, I might name it HR122. However Desktop Central will now contain two entries for the same physical box: ACC243 and HR122. ACC243 will show offline forever (or at least until I put a different PC in cube 243) and seems
Create remote desktop connection shortcut
Is there an easy way to deploy a Remote desktop connection to windows pc's? I would like to setup a remote desktop connection for users desktops to a remote server pc. is it possible to deploy a config that would create the rdp connection and save it on a users desktop? Then also be able to re apply the config upon login in case it gets deeted.
Sorry, your upgrade from 10500 to 10504 failed. Send us the log file for further analysis
Good day! I decided to upgrade my test service desk, from version 10500 to version 10504. I followed all the update instructions as before. As a result, I get the error: Failure, Please check the link. In an attachment, I suggest an update log, if it's not hard to tell me what's the matter.
Backup of Data
How can/do users of PMP manage having a way to get to account and password data if you have a situation where the system is unavailable? This could be a DR/BCP scenario or just that for some reason your environment is not available. Power outage in data center, storage system failure, etc... Is there some type of offline storage of all account and password information? Will PMP run in the Cloud? Azure or AWS? Thank you.
The system cannot find the specified file
Hi, I sent security updates but I always have the same error in the machines: "The system cannot find the specified file". I don´t know if the issue is by the computer or something in the Desktop Central console. Any ideas what I have to do to fix this? Thank you for your help.
Custom Monitoring using snmptable
Currently we can add the OID which can be use via snmpwalk command. Since its not available in Opmanager, We unable to monitor some parameter which can be found using snmptable command. e.g in F5, we want to monitored the Pool Member state.
Resource database column domain_member_rdp
While creating a custom query report of resources, I came across a column called domain_member_rdp on the Ptrx_Resource table. The description for the column states "RDP allowed only to domain members from domain account if this is set to true". How and where is the column set within the web interface?
Reports on Solutions
How to generate a report based on the users that have liked/dislike a solution.
Error during login into ServiceDesk
Have a error while try to login to SD: With SSO (AD user) or not (default administrator) - the error a same. I can create a ticket via mail, but cannot login and see and/or close it PostgreSQL working, i can connect and view "servicedesk" schema and table contents. In catalina0.txt: [13:00:47:128]|[07-23-2019]|[org.apache.catalina.core.ContainerBase.[Catalina].[localhost].[/].[org.apache.jsp.jsp.HomePage_jsp]]|[SEVERE]|[150]: Servlet.service() for servlet org.apache.jsp.jsp.HomePage_jsp threw exception|
To add existing email notification to device in new version
How to add existing email notification to specific device performance monitor (example memory utilization threshold)? for new version 12.3.097. The old version is more simple
AD Domain as first choice in the logon screen
HI, how can i set the active directory domain as the first choice in the logon screen ?
Change requestor after request was created
I have searched this forum and seen many threads with this topic but not a resolution. Some of the replies are dated back to 2009 ?? Is this a feature yet, if not why not? It looks as though a) this is a simple change b) a reasonable request and c) a lot of people have requested it. How do i change the requestor after the request has been created? Why do I want to do this? well, the answer is simple Someone emails me instead of helpdesk with a detailed account of their request/issue. I
ServiceDesk Plus 10508 Released
Dear Users, SDP 10508 has been released and can be downloaded from the URL below, https://www.manageengine.com/products/service-desk/service-packs.html Behavior Changes SD-79620 : Going forward, the approval action page will be shown while clicking on approval notification (bell notification). SD-78128 : In requests, problems, changes, projects, and project milestones, while adding a task by using the Add Task(s) from Template link, you can preview each task template in full screen. Enhancements
API vs. Manual Action
Is there a way to distinguish which action was done via API versus any action done via UI (manual action)? The reason for this is that I am using my own Technician_Key in all API actions. The problem we have right now is that there is no fine line between a manual action and API-based action. From an audit perspective, all actions are done by me whether it's via API or via a manual action.
Release announcement: Build 4280
Hello everyone! We're happy to announce the release of our latest build 4280, which introduces exciting features designed to make your life a whole lot easier. Introducing Ask Zia - Zia, the intelligent analytics assistant is now here to create your reports for you! All you have to do is ask Zia your questions in plain english, and powerful insights will be generated immediately in the form of cool visualizations. You can also train Zia to understand your company specific jargons and workflows,
[SDF-77430] Custom Fields in Mobile App
Good Day We are running ServiceDesk Plus on demand and we would like to use the Android mobile app. For our Work Logs we have some custom fields. Unfortunately, they do not show up in the mobile app. The same goes for fields whilst creating a ticket. Is there any solution for this problem or will there be an update regarding this topic in the near future? Thank you very much!
10.5 and later install error Problem in initializing Postqres
try clean install ubuntu server or desktop 18.04 and 19 try clean install debian 9.9 use root account and normal account but same error, try install gui or console same error Is there a requirement to be considered during the installation phase. same server try the install version 10. 10021 installation success but upgrade fail .... this version bug mail connection not imposible.. hot fix not working.
Syslogd multiline logging from log4net
Hi, we are converting our system using log4net from logging to files to sending along to the EventLog Analyzer syslogd. The problem is our log file entries are very verbose and sometimes have stack traces and other multi-line content. Each line of the output is received as a new syslogd line entry. Is there a way to confiugure log4net OR EventLog Analyzer to view a single "syslog message" as one log entry? From my research, I think we need to overhaul logging to get it all on one line but am hoping
Error upgrading from 10014 to 10.5 - Class not found
Hi, I'm trying to upgrade SDP from 10.0 10015 to 10.5 using the .ppm file https://www.manageengine.com/products/service-desk/91677414/ManageEngine_ServiceDesk_Plus_10_0_0_SP-1_0_0_Windows.ppm The error seems to be a non existing class. I'll attach the updatemgrlog0
Difference between EventlogAnalyzer and Log360
Hi, I'm looking for a tool that I can use for collection and analytics of the eventlogs of my workstations and servers, and am a bit confused as to the difference between Eventlog Analyzer and Log360 - is there a comparison matrix anywhere? Many thanks!
Auto close not working on copied requests
I just found several hundred requests that go back over 3+ years that are RESOLVED but not CLOSED. We have the 'auto-close' set to 7 days and it works on most tickets. The commonality in these is that they were COPIED from another request (apparently according to History). So it looks like auto-close doesn't run against request created via copy. A. is this a known issue? B. Is there a fix? Thanks David
OP Manager new version is troublesome
The new version is not user friendly the GUI is troublesome and confusing.i already use the old version almost 5 year. Any idea how to revert back to old version.if cannot plan to use other application form other vendor instead Opmanager
mysql to postgresql migration failed
I'm trying to migrate a database on a test server to build 9336 but it's required to migrate database from mysql to postgresql. I did the backup and restore process but the restore is failing as attached logs.
OS deployment with bitlocker encryption
Hi, We have a use case to take an OS image from a system. Once the image is taken , it is pushed to the machines and then bitlocker has to be enabled for 'C' partition.
Getting History report
Hi, Can you help me to create a report with the below fields, the most important field is History. These are the fields: - History - Request ID - Create time - Resolved Time - Completed - Time Elapsed - Subject - Description Version : 9.3 Build 9300
Exporting Date and time from fields
Trying to do some date math on the Create and Resolve times of tickets. Exporitng through a report does not work because the report truncates the time leaving only the date. Consider the example: Create Time field 2019-06-09 10:00 Resolve Time field 2019-06-09 15:00 Doing a calc should give me a 5 hour difference. But the export truncates both to just 2019-06-09 so I can run date calculations on the data.
Request: Solutions Report
I'd like to see reports for solutions--similar to how you can generate Reports for requests For instance, a reports covering: Solutions updated per week New Solutions Solutions Viewed Total Solutions Viewed per specified time/date It would be helpful to see comments in a report. Thanks!
iOS app receiving notifications unexpectedly
I'm using the iOS Service Desk Plus app and it works very well. My SDP server is behind a firewall which restricts access to those who are using the company network only; either locally or via VPN. When I'm mobile, I turn on the VPN on my phone to use the Service Desk Plus app. I have recently noticed however that the app is getting notifications about request updates even though the VPN is not connected on it. How's it getting this data? There shouldn't be any connectivity to the SDP server! Many
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