Non Clear Alarm Opmanager
Hi, I have a few juniper switches, i just get the following error in a switch. i cant disable this alarm. how i can disable it? problem is not resolved here. https://pitstop.manageengine.com/portal/community/topic/opmanager-and-juniper-ex4200
"Request does not fall under your permitted scope" --
Hi, Is there any way to disable this message. I'm simply assigning the ticket to another group within the same site. This message only comes up when I assign the ticket via this method The ticket does get assigned but the tech will have to press browser back button then refresh the view. Not great. Does not happen when I assign the ticket from the requester details form. Thanks
Prevent editing the requester
Is there a way other than FAFR, to prevent technicians from modifying the requester on a request? i would have thought unchecking “Edit Requester” on the roles would accomplish that. But that is not the case in build 10020.
How to dynamically populate Change Management role?
Hi - I have set up our Change Management roles to prevent the Change Requester from having edit permissions on the Close stage, and I created a new role called "Change Closer" to fulfill the role solely of closing changes. The idea is that this person must be different from the Change Requester. However, I cannot seem to dynamically populate it when the Change ticket is submitted. Ideally, I'd like to open the form and based on whichever user is in the Change Requester field, choose one of their
Solution acknowledgement
Hello, Is there a way to have users acknowledge whether a solution worked for them or not as part of a resolution? Ideally, if they say no, it appends a note to the ticket stating that the attempted solution failed and the ticket requires additional troubleshooting.
SNMP test is successful but its not work with device
Hi, I am testing new opmanager. when i test custom snmp monitor, it works successful as below but when i add this monitor , its not work no value
Email to ticket with template
Hi, I'm looking for a requirement where in I will send an email to servicedesk@comany.com and the subject will contain the word "Phone" when this email reaches the SDP can it lookup the subject and associate the template by the name Phone and create ticket with mandatory fields filled as per the template? is this possible?
Questions on Patch Terminology, and Distribution Servers
Hello, After reading about patch deployment with Desktop Central I have the following questions: Define "Refresh Cycle" - When Desktop central scans for patches? Define "Deployment"? - Patch downloaded and installed? Do Distribution Servers hold the actual windows updates to update machines in a remote office, so the updates are only downloaded from the internet once? If so, can I change where those updates are stored on the Distribution server? Is a test group only available when I have manual
( SDF-49935 ) Project Gantt View: Ability to view Milestone tasks
Minor enhancement request for the ability to view and edit Milestone tasks after clicking on a Milestone from within the Gantt view. Currently when you click on the Milestone on the left sidebar, the Milestone details open but the list of associated tasks is not shown (Task tab).
Laptops with Botlocker are hanging after ME DC Plus Agent reboots laptops after sw update
Hi, After we configured and launched DC Patch Management Module and started applying software updates on our Corp Computers, we discovered the problem with freeze of Laptops after being rebooted by DC Agent following installation of scheduled patches. All laptops have MS Bitlocker Enabled. Above problem does not apply to desktops that are rebooted by DC Agent without any problems. Details: after DC Agent sends laptop (WIN 10 Entpr LTSB) to reboot (after patch application), one of the following scenarios
Fewer Reports for manual selection than for scheduled sending?
Hi, today I noticed that the patch-reports section under "Reports" has fewer entries than the patch-report section in the scheduled reports wizzard. Is this a bug or feature? BTW: We're using the german language version.
OS Upgrades 1803 -> 1809 Attempt to Apply Twice
Good Morning, After application of an OS upgrade via the "Feature Upgrade" packages, any deployments including the feature update for that machine attempt to apply again. I am not sure what is causing this behavior, but it looks like with the OS upgrade, ManageEngine does not remember that the deployment was applied, and attempts again. I have an example of a configuration with this behavior. Thank you!
CVE-2019-0708 | Remote Desktop Services Remote Code Execution Vulnerability
Hello ME DC Team! Microsoft announced about critical issue in RDP: CVE-2019-0708 | Remote Desktop Services Remote Code Execution Vulnerability https://portal.msrc.microsoft.com/en-US/security-guidance/advisory/CVE-2019-0708 But Patch DB in ME DE don't have this patchs yet - when you planned add it to Patch Management in DC ??
[SD-77879] Unpicked Request Notification and Assign Technician Only After Approval
Hi Everyone, I have a question about how two features in ServiceDesk Plus interact. I currently use the setting "Assign Technician only after Service Request Approval" for many of the Service Request templates we use in our organization. This has been working well for us, and only assigns the request to the technician once it's approved. We are also planning to implement "Send notification to technician(s) when a request in this group is left unpicked" for our support groups. This is to ensure the
Uninstalling Software Silently
I am having an issue with Minitab 17.3.1.0 silent uninstall.I am able to silently install the software with no problems. I have about 88 installs to update to version 18.I can install version 18 silently with no problems. When I try to silently uninstall 17 the status show Not Applicable - Deployment Skipped. When I run the msiexec command right on the test computer it removes the software almost instantly with no UI. I can't figure out what I am missing. Ed
Please sort survey responses by Response Date DESCENDING
We heavily use the survey response feature in SDP. However, whenever we go to Admin > Survey Reports, the responses sorted by Response Date ASCENDING by default. Can you please change this to DESCENDING so we're not having to click the Next button 500 times or having to constantly select a Start/End date? Thanks!
SSL Certification install for Https portal SDP 10012
Hello Team, can you please help me with guide line how to install put ssl certificate on servicedesk portal so that we access our public service desk portal through Https link, build 10012. please guide me, Thanks Regards, Subrata Pradhan
IT analytics in 90 seconds: Monitor hardware utilization to boost your application's performance
Monitor your memory, CPU, and disk utilization to improve the overall performance of your application using Analytics Plus reports. If you're not already using Analytics Plus, download your free, 30-day trial today.
IT analytics in 90 seconds: Monitor hardware utilization to boost your application's performance
Monitor your memory, CPU, and disk utilization to improve the overall performance of your application using Analytics Plus reports. If you're not already using Analytics Plus, download your free, 30-day trial today.
Automation of Ticket status
Hello, I'm working on a way to automate Ticket status changes once the ticket is assigned to a technician. Basically what I want to do is the ticket is submitted and automatically defaulted to "open" once the technician assigns the ticket to themselves I want the status to change from "Open" to "Assigned". I did find a way to do this in the Field and forms rules, BUT it only works if I go into the ticket and then assign it to myself. It does not work when I use the shortcut shown below. Is this by
MAM through SDK and/or app wrapping
I recently filled out a Gartner survey for evaluating the DC suite and I wanted to ask about some technologies that I wasn't sure if Desktop Central is leveraging. Can anyone please elaborate on the following screenshot??
Delete an AD User Group
Hi I was testing the new feature of being able to create AD User/Device Groups. Can I now remove AD User groups? I've disabled AD group sync from the Active Directory tab under enrolment but all our AD groups are still listed in the device management tab. When I try and delete one I get an error - "Groups synced from the AD cannot be modified or deleted." Can they be removed?
Update Service desk from 9426 to 10
i am using 9246, postgress im trying to update. im using the uPMG.bat since my previus version was on mysql. i stopped the database and service, but when i want to update this, im getting this message.
How to export-import PLSQL data from one server to another server
Hi, I've tested all functionality in my test server and now I planning to move all data and etc from one server to another server. Anybody helps me that how to export and import PLSQL data. Thanks,
Custom SQL sentence
is it possible reopen a ticket with its previous stage? If a ticket was in status: feedback, and a technician changed the status to closed, can with sql revert that?
Request does not fall under your permitted scope.
Hi ManageEngine, The technician have picked up, added 1st note and edited the status for the ticket. Then today the technician tried to change it to Resolve but can’t because the ticket is still unassigned even though the technician have picked up. After that the technician edit, choose her name and saved but suddenly she can’t see the ticket anymore. Please help to check. Similar issue happened before, is there any step that she did wrongly?
Trouble with outgoing mail config
Hi, I installed Service Desk Plus (free version) on my laptop to try this software. it was allright, but on the mail config, I have a trouble with the protocol SMTP. With the incoming config hasn't problem, but when I try an answer a request, the module notify an error and not work. The bussiness mail work in Office 365 through a reseller. If I configure with EWS, the system notify an error about a permission of the mail to answer the request. I will attach a support file for your analisys. Regards,
Mail Fetching Stopped
We really need some help with this... We have been down for 12 days and with no answers in how to fix the problem. This just started randmly one day. System Log Message : Error when connecting to store. Module : MAIL_FETCHING Sub Module : - Type : Error Action : Occurred At : May 23, 2019 10:49 AM Probable Cause : Error while connecting to mail store: javax.mail.MessagingException: connect timed out; nested exception is: java.net.SocketTimeoutException: connect timed out Performed By : SYSTEM
Template tasks in API
I am having trouble creating requests using the V3 API which include tasks created from template tasks. I have tried adding the "request_template_task_ids" field to my request JSON and including the task IDs to be created, but this produces an error. Is there any documentation or examples of how to properly use this? I am able to create the request successfully, but the task portion causes the error.
User Issue
Dears , I have an issue that During changing requester to a technician the system stopped for unknown reason , the user is not showing under requester nor under technicians Tab. The User can Login & open requests , I need your help it's very Urgent. I am Using SDP 9.4 Build 9425 MS SQL 2008 Thank you
IP group to match AF21
Hi, I use IP group to match AF21, 22, 23 and CS2. but I can see QoS has AF21 and Others. how to explain others shows in QoS settings? Also, I saw unknown APP and Unknown protocol in conversation under same IP group. is it the root cause? Any ideas how to troubleshoot this issue? Thank you! Code Chang
SD doesn't start after restore DB
Hello, I'm trying to move my old ManageEngine server to a new one. The old server specs : old installation upgraded until build 9011 with MySQL The new server specs : New installation, build 9011 with PostgreSQL When I try to restore the DB to the new server, the restore complete successfully but I can't start the SD Server anymore. Could you help me ? Thanks, Kevin Baugnet
Restore from MYSQL to POSTGRES just stops and ServiceDesk doesn't start.
I'm trying to restore SD onto a fresh serve: Old Server = Win2008R2 /MYSQL New Server Win 2016 / POSTGRE / AV & Firewall Disabled Both on version 9335. I've completed a fresh install, start, confirmed it works. I then run: shutdown.bat (wait 1 min) RestoreData.bat Select my .data file. Select YES for production install. The window is up telling me restore is in progress. Then it disappears (it doesn't say restore successful), and I've left with the CMD window. When I run the RUN.bat I get: ServerContainer
Templates
Hi, I might be being stupid here but I can't find where to create templates in ADManager (for use in automation, etc). Can anybody advise?
Show Contract to users
Hello, I was wondering if it's possible to show the Contracts section also to normal users othen than technician. I can't find where I can enable this option if present. Thanks.
ServiceDesk Plus MSP - version 9.4 - Build - 9418 Released
Dear User(s) We released ServiceDesk Plus MSP - version 9.4 - Build - 9418. Please refer the Migration path table available here and upgrade to our latest build 9418. Please refer our read me from here. Please note the Major Behavior changes Update below. Ability to move request from an account to another is restricted. It will work only in the following cases. If the requester of a ticket is an actual end user (not technician), then the new site will be associated if that site belongs to the requester’s
Having issues with automated patch mgmt -
Hey. So we're trying to automate patching servers When testing we noticed after a server is done installing updates it reboots but then it does not check for updates again, DC only seems to do one wave of updates. We then created 2 deployment times on the same day 9AM-12PM and 4PM-8PM This time after rebooting it did the updates again but only with our 2nd deployment time however after everything was done, I logged in again and the server still had more pending updates. Is there a way configure DC
simple powershell script to clean a field
Hi, As much as I check and have checked in the community I do not find where I fail, I execute a powershell script once I have created a user to clean a field.and it does not do anything to me. When I run ADManager it indicates the log: [12:23:04:353]|[05-16-2019]|[SYSOUT]|[INFO]|[50030]: Starting CustomScriptThread ...| [12:23:04:353]|[05-16-2019]|[SYSOUT]|[INFO]|[150317]: Custom Script Command::powershell C:\Software\Personalizacion\ManageEngine\usernew.ps1 nappe11| [12:23:04:353]|[05-16-2019]|[SYSOUT]|[INFO]|[150317]:
AdManager Plus Build 7000
I am trying to move this build from one server to another. I ran the backupDB.bat on the old server and I try running restoreDB.bat <filename> on the new server and it tells me to use the -p flag and then asks for a password. What password does it want? Why is the backupDB.bat encrypting the backup? it shows up as an .ezip. Thanks for any help!
(SD-70065 )"Request does not fall under your permitted scope" when requester opens own request
Hi We have a requester who can't open a single request, when the request is found with the search tool. If the requester open the request from the link provided in an email, there is no problem viewing the request. No other requester or technician have this problem, and it's the only request (that we are aware of), that have this problem. We are running version 9400.
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