[SOLVED] Email Commands - Additional Fields
Quick bit of context: Trying to save some time modifying the ticket after a specific SQL job is completed.
Got so far in that after the job is run, it'll send an email and the form will fill out the Category, Impact etc. However when trying to modifying some additional fields, nothing.
Snippet;
@@GROUP=Application Support@@
@@CLIENTS=Hood Group@@
@@TICKET OWNER=App Support@@
So in this case, the group changes fine but Clients and Ticket Owner remain at the default option. Both are common fields, Clients being MultiSelect and Ticket Owner being Pick List - just in case that makes a difference - though I'm also getting this with a single line field as well.
I'm not sure if I'm just misreading any docs regarding the email commands but I've attempted using both the column name and API field name just in case.
Version: 10.5 Build 10509
Any ideas on what I'm maybe missing here?