Error while invoking backup

Error while invoking backup

Hi,
i am setting up the new backup schedule, pointing to the path,  \\strnedsto102\dtb\Backups this is the path  and presentations of this error.

Dear Admin,

Unable to take the backup of ServiceDesk Plus, So please contact your database Administrator [OR]
product support for further assistance to fix the below error and forward this E-Mail, support file(s) and SDPbackup.log file from bin folder to servicedeskplus-support@manageengine.com

java.io.IOException: The system cannot find the path specified at java.io.WinNTFileSystem.createFileExclusively(Native Method) at java.io.File.createNewFile(File.java:1012) at com.adventnet.servicedesk.tools.SDBackUp.createBuildInfoXml(SDBackUp.java:2582) at com.adventnet.servicedesk.tools.SDBackUp.initBackup(SDBackUp.java:335) at com.adventnet.servicedesk.tools.SDBackUp.process(SDBackUp.java:146) at com.adventnet.servicedesk.setup.task.ScheduledBackupTask.executeTask(ScheduledBackupTask.java:91) at com.adventnet.taskengine.internal.SchedulerBean.executeTask(SchedulerBean.java:631) at sun.reflect.GeneratedMethodAccessor80.invoke(Unknown Source) at sun.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:43) at java.lang.reflect.Method.invoke(Method.java:498) at com.adventnet.mfw.bean.BeanProxy.invoke(BeanProxy.java:53) at com.sun.proxy.$Proxy4.executeTask(Unknown Source) at com.adventnet.taskengine.internal.ScheduleExecutor.executeNextTask(ScheduleExecutor.java:148) at com.adventnet.taskengine.internal.ScheduleExecutor.run(ScheduleExecutor.java:76) at java.util.concurrent.Executors$RunnableAdapter.call(Executors.java:511) at java.util.concurrent.FutureTask.run(FutureTask.java:266) at java.util.concurrent.ScheduledThreadPoolExecutor$ScheduledFutureTask.access$201(ScheduledThreadPoolExecutor.java:180) at java.util.concurrent.ScheduledThreadPoolExecutor$ScheduledFutureTask.run(ScheduledThreadPoolExecutor.java:293) at java.util.concurrent.ThreadPoolExecutor.runWorker(ThreadPoolExecutor.java:1149) at java.util.concurrent.ThreadPoolExecutor$Worker.run(ThreadPoolExecutor.java:624) at java.lang.Thread.run(Thread.java:748)


Please contact your DBA to update the following sql query

update Task_Input SET OPERATIONAL_STATUS = 4 where SCHEDULE_ID = (select SCHEDULE_ID from schedule where SCHEDULE_NAME = 'BackupSchedule')

This sql query will stop your backup scheduling




SDPbackup
This is log
Zip params configured successfully
BackupDirectory : \\strnedsto102\dtb\Backups\backup_mssql_10505_fullbackup_07_25_2019_10_55 is created

database name : servicedesk_2019

Exception while init Backup

BACKUP FAILED WITH ERRORS

Error during backup is :

java.io.IOException: The system cannot find the path specified
at java.io.WinNTFileSystem.createFileExclusively(Native Method)
at java.io.File.createNewFile(File.java:1012)
at com.adventnet.servicedesk.tools.SDBackUp.createBuildInfoXml(SDBackUp.java:2582)
at com.adventnet.servicedesk.tools.SDBackUp.initBackup(SDBackUp.java:335)
at com.adventnet.servicedesk.tools.SDBackUp.process(SDBackUp.java:146)
at com.adventnet.servicedesk.setup.task.ScheduledBackupTask.executeTask(ScheduledBackupTask.java:91)
at com.adventnet.taskengine.internal.SchedulerBean.executeTask(SchedulerBean.java:631)
at sun.reflect.GeneratedMethodAccessor80.invoke(Unknown Source)
at sun.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:43)
at java.lang.reflect.Method.invoke(Method.java:498)
at com.adventnet.mfw.bean.BeanProxy.invoke(BeanProxy.java:53)
at com.sun.proxy.$Proxy4.executeTask(Unknown Source)
at com.adventnet.taskengine.internal.ScheduleExecutor.executeNextTask(ScheduleExecutor.java:148)
at com.adventnet.taskengine.internal.ScheduleExecutor.run(ScheduleExecutor.java:76)
at java.util.concurrent.Executors$RunnableAdapter.call(Executors.java:511)
at java.util.concurrent.FutureTask.run(FutureTask.java:266)
at java.util.concurrent.ScheduledThreadPoolExecutor$ScheduledFutureTask.access$201(ScheduledThreadPoolExecutor.java:180)
at java.util.concurrent.ScheduledThreadPoolExecutor$ScheduledFutureTask.run(ScheduledThreadPoolExecutor.java:293)
at java.util.concurrent.ThreadPoolExecutor.runWorker(ThreadPoolExecutor.java:1149)
at java.util.concurrent.ThreadPoolExecutor$Worker.run(ThreadPoolExecutor.java:624)
at java.lang.Thread.run(Thread.java:748)

Time Taken: 1 min 4 seconds


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