Is it possible to change the Subject of a Request with a Custom Trigger? For example, a user sends an email to the helpdesk with a subject line of Add Printer ABC. A Custom Trigger in ServiceDesk has the Criteria "Subject begins with (Add Printer)", and executes a powershell script to install printer ABC on the user's PC. <- That part works! However, the request that gets created in Service Desk still has the subject Add Printer ABC. I would love it if I could change the subject of that request to something like Printer ABC Added for User JDoe or the returned error message if adding the printer failed. Simply writing back to JSON.request.subject does not change the subject. I suspect I may have to write the JSON back to $COMPLETE_JSON_FILE or possibly even post it to the webserver.