Upcoming enhancements in Office 365 calendar, Probes & Discovery in ServiceDesk Plus Cloud

Upcoming enhancements in Office 365 calendar, Probes & Discovery in ServiceDesk Plus Cloud

Dear Users,
We’re pleased to share an important announcement about the upcoming enhancements in Office 365 calendar, Probes & Discovery in ServiceDesk Plus Cloud

Below is a brief run-through of the same.

Enhancements
Sync Change Schedules to Office 365 Calendar
  1. Synchronize change schedules from ServiceDesk Plus Cloud to Office 365 Calendar.
  2. When synced, events are automatically created in Office 365 Calendar based on the scheduled start and end time of changes.
Note: This applies only when the change owner is an Outlook user.
  1. To enable this feature, go to Admin > Apps & Add-ons > Integrations > Office 365 Calendar > Configure and select Changes to Office 365 Calendar.

Probes & Discovery Enhancements
New Scan Settings 
The following settings are now introduced under Setup > Probes & Discovery > Settings > General Settings.

Settings

Description

Overdue Scan Settings

Configure this setting to automatically delete assets or update their state if they have not been scanned for a specified period.

Create custom product types during SNMP discovery

If product types are not preconfigured for SNMP devices, you can enable this option. During discovery, product types will be created automatically and the corresponding devices will be added in the Assets module under new product types.

If this option is disabled, product types will not be created, and devices will not be added or synced.

Create monitor details as assets for computers

When enabled, a custom Monitor product type will be created automatically and monitor details of scanned computers will be added as distinct assets under that product type.

The monitors are also associated as components under the Relationship tab on the corresponding computer details page. 



Export Scan Summary
  1. You can now export the latest scan summary of Network Scan and Domain Scan as XLS, XLSX, and CSV files. 

Reset Probe
  1. Reset probes of assets with modified state/configurations by using the Reset Probes option in the Actions menu under Setup > Probes & Discovery > Probe.
Scan Security Information 
  1. For Windows computer assets, security component details such as BitLocker, Antivirus, Firewall, and Trusted Platform Module (TPM), are now scanned and recorded under the Security tab on the corresponding asset details page.
  1. The TPM details are also recorded under the Hardware tab on the asset details page.
Asset Audit - All Sites
You can now select All Sites in the Site Configuration step of an Asset Audit, instead of configuring each site separately. This applies the audit to every site at once, and technician access can still be restricted per site using Allowed Technicians.


Note : All upgrades and feature releases, will be in-service and there won't be any downtime or service interruption.
Stay tuned for more updates!!! We will update here once these upgrades are unwrapped in live
Please share your thoughts/queries/feedback.

 
Thanks and regards,
A N Nithish Kumar
ServiceDesk Plus Cloud