ServiceDesk Plus 10508 Released
Dear Users,
SDP 10508 has been released and can be downloaded from the URL below,
Behavior Changes
SD-79620 : Going forward, the approval action page will be shown while clicking on approval notification (bell notification).
SD-78128 : In requests, problems, changes, projects, and project milestones, while adding a task by using the Add Task(s) from Template link, you can preview each task template in full screen.
Enhancements
SDF-68783 : You can now disable, enable, hide, show, mandate, and non-mandate the On behalf of field in the request form by using the FAFR rules.
Issues Fixed
Vulnerability :
SD-77197 : Vulnerability in query report generation.
Requests :
SD-79896 : In the request details page, unless you collapse and expand the conversations, Reply and Forward icons of individual notifications are not displayed.
SD-80157 : Under requests, an empty line is added to the resolution whenever it is updated.
SD-79663 : In requests and request templates, an error is not thrown when non-numeric data is copy-pasted to a 'Numeric' field.
SD-76153 : Under Requests, adding the resolution using a template for the first time displays an alert.
SD-78319 : When Allow requesters to close their own resolved requests? is set to No under Self Service Portal settings, and a technician without request closing permission tries to close their own request, an inappropriate error message is thrown.
SD-77804 : In some scenarios, technicians are unable to close their own requests using the link in the notification mail.
SD-80167 : Error is thrown when updating a request using V1 API.
SD-79996 : Approval is not sent to service approvers while adding a request via API. The issue occurs if the service approver is also an org role holder.
SD-80162 : After taking the approval action (From approval tab under Request details page) and clicking on Go to home page from the thank you page, the home page gets loaded on the thank you page instead of closing the thank you page and redirecting to the main home page.
Admin :
SD-79531 : In request templates, unable to add negative values in decimal fields.
SD-80628 : When configuring the default request template, the name and description fields are editable.
Reports :
SD-80239 : If the application runs on a PostgreSQL setup, custom schedules and scheduled reports that use query are not executed.
SD-63602 : Under Reports, error in the schema displayed for Changes data model.
Integrations :
SD-80088 : Scheduled data sync between ServiceDesk Plus and Zoho Analytics fails in certain cases due to API call limit.
Please refer to the below link for the steps to install the patch.
Regards,
Edwin Vasantha Kumar
Servicedesk Plus Team