Filter all tickets with comments
Hi, is there a way to filter all tickets with comments?
Where did the auto assign (Round Robin) feature go in Ver. 14?
We recently upgraded from Ver 11 to Ver 14.2 and had been using the round robin auto assignment feature but it is no longer available. We are on a Professional level license. Is this another feature that Manage Engine has moved to the more expensive Enterprise
Changes - not moving from stage when approved
Changes - not moving from stage when approved. this started when moved to the latest version 14.3 Build 14303 we find that only when a Technician with SDAdmin role hit the approve Change move to the next stage, but the Changes Tecnicians dont have this
/n in SMS text
On Custome trigger I create a notification base on SMS but it sent SMS, in SMS text I see "/n" how I can Remove /n?
How do I disable the threats part of "Threats & Patches"?
I have zero interest in the threats/vulnerability scanning of Endpoint Central, I'm perfectly happy with just the patching side, so I would like to disable threat/vulnerability scans etc entirely. How? This should never have been enabled by default on
OpManager roadmap
Hi, as stated previously, your roadmap ( https://www.manageengine.com/network-monitoring/beta-signup.html) is quite outdated. Either remove it or better still, provide a real roadmap at that location. Regards G. Weiss
Autocomplete Fields Based on Address from Sites
I am working on creating a New User Request form for my users. I would like the ability for the user to choose a Site from the location lookup field, then the Business Address would autocomplete based on the address fields from the Site. Is this pos
Technicians can't add WorkLog
Hi ALL. After update to 14300 we detected several issues of SDP. First is: Technicians cant add WorkLog Field OWNER is empty and can't be selected ( But if I added this Technician to SDAdmin issue fixed.
Upcoming ServiceDesk Plus Cloud - Self Scan Script - OpenSSL version & Algorithms Upgrade
Dear users, We are elated to announce the upcoming OpenSSL version & Algorithms Upgrade . Below is a brief run-through of the same: ServiceDesk Plus Cloud - Self Scan Script - OpenSSL version & Algorithms Upgrade We have upgraded the OpenSSL version and
ADSelfService Plus' build 6303 now released with issue fixes
Hello everyone, This is to announce the release of ADSelfService Plus' latest build, 6303. Issues fixed An issue in build 6302 which caused a problem in the functioning of configured custom SAML applications has now been fixed. An issue which prevented
Security Advisor banner, Know More link address
When signing in to SDP today I was greeted with a Security Advisory banner with a link to "Know More". When clicking the link, I was sent to the Migration Sequence page. https://www.manageengine.com/products/service-desk/on-premises/migration-sequence.html
Autocomplete Fields Based on Site
I am working on creating a New User Request form for my users. I would like the ability for the user to choose a Site from the location lookup field, then the Business Address would autocomplete based on the address fields from the Site. Is this pos
Connect URL Won't Work EWS oAuth
Im trying to setup oauth for my 13011 build so that I may upgrade to the most recent version and I've completed all of the steps accept I cannot get my connect URL to work for incoming or outgoing in my mail server settings. Support has told me to do
Is there any way to edit the list of request filters available for users?
We are getting ready to go live with ServiceDesk Plus, and one of the final things I was looking at was on the Requests page for the users there is a drop-down which defaults to "My Open Requests." There are a number of filter options we won't be using,
Resend survey
Hi there I am looking for this is there away to resend a survey for the same ticket incase if the requester mentioned I submited by mistake and I need to correct my input
M365 Security Plus' build 4531 has been released!
Hello everybody! We are glad to announce the release of M365 Manager Plus' latest build–4531. Issue fix : A two-factor authentication bypass vulnerability (CVE-2023-35785) reported by dalt4sec through our bug bounty program has been fixed. How to update?
M365 Manager Plus' 4531 build is released!
Hello everybody! We are glad to announce the release of M365 Manager Plus' latest build–4528. Issue fix : A two-factor authentication bypass vulnerability (CVE-2023-35785) reported by dalt4sec through our bug bounty program has been fixed. How to update?
ServiceDesk Plus 14302 issues
Several issues since upgrading a test instance from 14104 (current production version) and then to 14300 and 14302: -On starting the test instance, the servicedesk-plus.log under /var/log grows out of control to 150 gb plus in less than an hour, eventually
Merged Request - Cannot forward to different support group?
HI It looks like I cannot forward an existing merged request to a different team? Steps to replicate: 1.Create a test ticket 2.Create second test ticket to same group 3. Merge the two tickets 4. Try and forward that ticket to different support group Doesn't
Problem logging into PMP
Hello, my scenario is: For some reason the admin user of my PMP does not let me login to the console, so I opened a ticket with Manageengine support and they provided me with some .bat files to reset the password via pmp_key.key. These files did let me
Dynamic Template Questions
First, S2,E1 of the 2022 MasterClass was a great help in designing useful forms. I have a couple of question about Dynamic Templates. First, I am using SDP OnDemand, Enterprise. Questions: 1. When I create Dynamic Templates and I create Custom Fields,
Users can see private technician messages in history tab
Hi. When a user logs into the Self service portal, they are able to read private messages sent between technicians in a request. Its not shown on the request tab, but if the user chooses the history tab, it allows them to see private messages!!!! This is a huge bug, and must be fixed ASAP Regards Christian
Outgoing Email Traffic Issue with Edge Servers on Intel Evo Laptops
I hope you're all doing well. I wanted to bring an issue to your attention regarding outgoing email traffic on our Intel Evo laptops. Specifically, I have been experiencing difficulties with edge servers when attempting to send emails. If any of you have
SLA>Response Time
Hi, What is classed as a 'response'? Is it the technician assigning to themselves or opening the ticket or replying to the ticket? We have set a 1 hour response for the Response time for all SLAs but am not clear what counts. Thanks in advance Alan
Revoke Administration' Password not working on devices not in contact with the central server
Hello, Unfortunately my company did not renew the licenses for another year and we have almost 200 Android Devices enrolled in MDM. The central server is down and we cannot issue a company Wipe. I tried with the Revoke Administration' Password from the
Scanning workstation
When scanning, the workstation is transferred to the list of servers. How can I get my computer on the workstation list? version 11.1 Build 11100
Automated close problem
Hi! Automated close option is selected, however it doesn't work. please, I need help. Does anyone in the community have a solution? Thank you.
SDP On Prem v13009 - Restore backup failed - Cannot open backup device
I am trying to create a test server and I am at the step of restoring the database. When I run the restoreData.bat, I receive the following error: Operating system error 2(The system cannot find the file specified.). I've verified both my servers are
Gamification
Is there a plan to create a gamification aspect to the application?
On my SDP 14.1 Build 14102 (installed onpremises on postgres) I just have a case of all 2 SDadmin accounts changed passwords
I managed to recover access with the know commands But this is strange... Also the tech passwords are expiring and the setting is to "never expires" could this be a bug or I have some security issue on my network? Are there any logs for the IPs that changed
Custom Trigger to add 30-minute work log
Our teams do not currently require the use of work logs, but we are considering a change. One of the questions that has arisen is whether it is possible to automatically add a 30-minute work-log to account for administrative tasks associated with the
Report for Unallocated Space
Hello: Is there a report that can be ran in ManageEngine to state the Unallocated Space on each PC? Thanks
Problem while BackingUp DB
We are trying to backup but its giving an error while running backup batch file "Problem while BackingUp DB" in backup logs showing errors Caused by: org.postgresql.util.PSQLException: ERROR: unexpected chunk number 1 (expected 0) for toast value 3605208
Create a local administrator
Hello, unfortunately, due to a cyber attack, we had to change the authorization process, specifically the login procedure for ServiceDesk to the Active Directory. As a result of the attack, we were unable to make the necessary changes in the console beforehand,
IDEA: In Custom View, Criteria for Requester is Logged In User
I appreciate that there is now an option when building custom views to set the criteria of Technician is Logged in user. Unfortunately that option does not also carry over to Requester. I would like to allow technicians to have a view that is relevant
This site is not secure - Logon screen only
Hi, I recently installed AD Self Service and it works just fine with HTTP. So, I tried to enable HTTPS and I generate a CSR through AD360 and issued a certificate through my local CA ( ADCS ) and uploaded the certificate, seems to work just fine. whenever
Query to get Technician list with associated Project Role info.
Version : 10609 DB : PGSQL OUTPUT : SELECT aaauser.First_name AS "Name", al.name "Login Name", sduser.FIRSTNAME AS "First Name", aaacontact.EMAILID AS "E-Mail", deptTable.DEPTNAME AS "Department", cisite.NAME AS "Site", projro.rolename AS "Project Role",
How much can you save with OpManager Plus? Calculate your ROI today!
Hello all, Effective IT management is crucial to business success, which starts with investing in the right IT solution. However, amid the uncertain macroeconomic climate, organizations have started relying on cost-optimization strategies. CIOs, CTOs,
End User Guides for Service Desk Plus OnDemand
We currently use Service Desk Plus OnDemand and are about to roll it out to our end users. I was wondering if there is any documentation that is already created by ME on how to login and created tickets for the end users. Thanks!
On hold comments
Hi, How do I turn off the new mandatory comment for putting a call on hold option? This appeared today, but we use notes to show why a call is on hold as it has better visibility as it shows in the conversations view.
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