Asset scanning
Why does this happen in SDP? The asset is in Endpoint Central and when I scan it in EC, the scan works no issue, but in SDP, when scanned:
Local admin account without admin rights | AD login suddenly stops working
Hello dear support team, I have the problem that the AD login suddenly no longer works. For each AD user comes the message that the user/password are wrong. We have not changed anything in the infrastructure. So I logged in with the local administrator
Password change failed error
Hello, When i try to use Change Password feature i get "Password change failed . Unable to change password. May be you are not authorized to perform this action" error for any Active Directory user thru Web Application. Users can change their password
Most efficient way to schedule multiple tickets
Greetings, As the topic suggests, we are seeking a solution to efficiently generate tickets for 3pm on weekdays throughout the week or month. Although we could utilize maintenance module, we require all tickets to be prepared in advance. This way, the
Task owner to be able to view the request details
Hello, Is there any possibility we can achieve the subject? so he can be able to view the associated request description. Regards.
Request for Report on Change Requests and its Tasks
I would like to generate a Report with the columns : a) Change ID b) Change Requester c) Change Title d) Change Stage e) Change Status f) Task Title g) Task Owner h) Task Status i) Change Implementer j) Change Reviewer Please note, we are using SQL server
IN and OUT traffic same
Dear experts, I have two interfaces on monitoring: G0/0/1 Tu1 (source G0/0/1) Tu1 - In-Out Traffic are different values Gi1/0/1 - In-Out Traffic same all time On both interfaces I use commands below: ip flow monitor MONITOR-1 input ip flow monitor MONITOR-1
Query to get Created Date changed info of the request
Version : OVER 14000 series DB : MSSQL OUTPUT : Query: SELECT "wo"."WORKORDERID" AS "Request ID", longtodate("wo"."CREATEDTIME") AS "Created Time", "cri"."FIRST_NAME" AS "Created By", "ti"."FIRST_NAME" AS "Support Rep", "qd"."QUEUENAME" AS "Group", "cd"."CATEGORYNAME"
BitLocker encryption status can we check workstation in the Asset Explorer workstation's.
BitLocker encryption status can we check workstation in the Asset Explorer workstation's. how many drive`s is BitLocker encrypted, can we cehck..?
Improve Technicians Access
When I set View permission on Technicians roles, all of them can see all of solutions. And this problem exists on their owned assets, Maintenances and reports. But ISMS department does not this accept vulnerabilities. and this is big Access issues. Please
Requester - Ticket Edit and Closure permissions
Hi, One of my non-IT teams who we are bringing on to ESM has advised that they need the Requester to be able to edit and close tickets. Please can you confirm if this is possible, and if yes what I need to configure to allow it. Many thanks, Lisa Build
How to delete sites?
We're using SDP 14303. How do we delete or mark sites as Inactive? When I go to Admin > Service Desk Configuration > Sites, I don't have any options to delete or inactivate a site. We have several old sites we no longer need.
Tasks filter not working in 14.3 Build 14305
Hello, recently I'v updated to 14305 and tasks filter stopped working. Drop down array right from the current filter name displays little empty white box.
latest build for 11.2.2325.7 - can't find it - agent_troubleshooting error pop-up for some
I'm still confused about the different subversions of EC. I'm now on 11.2.2325.7, EC service pack page says I'm on the latest version, but I see some users here with higher version numbers. .7 has been stable, but I've got some users getting an "agent_troubleshooting..."
Using an MSA account to avoid using users with fixed password
Hi, we need to know if its possible to use a MSA account (Managed Service Account) instead of the account inside the application to use the product. I've found only an old post in the forum but nothing on the documentation. This will have great benefit for the management of these accounts so that the password will be automatically rotated and not known by anyone. Otherwise we'll need to rotate the password manually to comply to the company policy (not the greatest way of managing the tool). regards,
How can I export or create a report of all my services in Service Catalogue?
Hi, I would like to export or create a report of all my services in Service Catalogue, including the services within the categories, etc Thanks, Alexandre.
Service Desk+ App
The app is putting technican signature at the bottom of the description when replying to a ticket. It has been broken for over a year now Is there no development on this app ?
Endpoint Central Modify user not working
Try modify user from Admin > User Administration > Action > Modify No thing appear in my browser (Edge - Chrome - Firefox) I try clear cache browser but still not working Build Version:10.1.2220.11
Endpoint Central MDM Enabling Volte Calls Samsung
Hi, Does anyone know how to enable Volte Calls through MDM configuration as I can't see any settings for it? Instructions are here Samsung Galaxy A52 5G - Turn VoLTE on or off | Vodafone UK Thanks,
IPMI Monitoring with OpManager
Incident catalog and Service catalog
How can I separating incident templates from service templates into two pages in SDP version 13 when the user clicks on the "New Request" icon to raise a request, as shown in the attached image.
Allow requester to view Department Request, but only of a certain template
Would it be possible to allow certain users to allow them to view Department Request, but only if the request is a particular template? For instance Onboarding/Offboarding forms. I have admin secretaries that could use the ability to see any of these
[SDF-55749] Auto Assign Technician on reply - Mandate Ticket assignment on reply
Hi, Is the below achievable and if so, how? 1. Auto Assign Technician on reply or 2. Mandate Ticket assignment on/before reply? Thanks, Tom
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Questions about renaming and about subnets
I'm interested in buying OS Deployer, I have two questions, first at the college I work at we have multiple partitions labeled for example for one room: Computer 1 Computer 2 N905-01 N905-02 N905P1-01 N905P1-02 N905P2-01 N905P2-02 N905P3-01 N905P3-02
Storing Circuit information for each site.
I would like to document Circuit information for each site we have in SDP, that way when we have a ticket for a Service related issue, we can easily get information regarding the circuit. Circuit#, Phone#, Vendor, etc... Where can I store this info?
Allow change status from request list
Today in request list view there is no option to edit the status directly and manually per ticket, like in technician or group. The feature exists in on-prem.
Patch Management System health policy
does any one knows the ideal or the best practice for system health policy setting in patch management module?
User notification to show patches are installed
Is there a way to notify users that the deployment package was successfully installed in their machine? I know for some Microsoft patches that requires a reboot, users are notified that they need to reboot the laptop to finish the installation. But what
Commnad Line Audit
How do I audit Command Line through ELA?
Set Resolution field using FAFR
Hi. Is it possible to set Resolution field using FAFR with custom script?
MFA Backup Code Options and Issue
Hi All, This is could be a two part question. When configuring backup codes for AD Self Serve- there really is only a single option (to turn them on and off). Unfortunately, certain users have been running into an issue that when browsing to the Self
License Problem
after installing new license the screen remained like this. I stopped/started the services but the problem persists. What can I do?
password field mask and copy it in custom module.
How define password field with mask (******) and copy it (via icon copy) to clipboard - like PMP in custom module?
How to change a department assigned to a ticket?
Hi all. We have a ticket created by a requester without department. This ticket is invisibile to a group of technician assigned to a specific department. Now the first user have a department assigned but his old tickets does not report the department and the technicians continue to not see the ticket: How I can correct this error and force tickets to update without department assigned? Thanks in advance. G
Search for files on all managed endpoints
Hi, I would like to find a certain file (regardless of type) if existing on any endpoints. I would like to have a report such that I get information about the endpoint and the file path. The file can be searched based on file hash, name or such (extensions
Update document - Replacing Certificate on ADAP
Document that needs updated - Steps for enabling SSL | SSL configuration guide | ADAudit Plus (manageengine.com) Just thought I would throw this out there so the document below can get updated. After placing the PFX file in the "<product_installation_directory>\conf
Search for Clients with wrong time setting
Hi, I have ADAudit plus and Endpoint Central in use in a Windows AD. I want to check for Clients with wrong time settings. Is there a way to do this with one of the tools? Perhaps a report? Direct on a client I normally use "w32tm /query /source", and
Endpoint Central Agent Rebranding
Has anyone experienced an issue where after you change the Company name and the Agent Icon and click save the site give you a sign in popup asking for a username and password, I tried my local account and normal account it just does not accept it. However,
Status email notification on current status of patching
We would like to have the option to send an automatic email and/or a text notifying the server owners/ application teams of their servers' current status as they are about to be patched / patching in progress / patching completed. Same as it shows in
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