Error on query table for readonly user
According this below like I caret readonly user but when I run query this error appears: Read-Only User (servicedeskplus.com) DENY INSERT, UPDATE, DELETE ON SCHEMA :: [dbo] TO <userName>; REVOKE SELECT ON SCHEMA :: [dbo] FROM <userName>; declare commands
Setting Change Approver through Field & Form Rules
Hello, I am trying to build out Change Management on the On-Prem version. We have a lot of different systems with different change approvers, making the work flow not great. Is it possible to use Field and Form Rules to set the ChangeApprover field? I
Critical Email Security Flaw
I've tried reporting this as an issue a few times now but I have been unable to report this in its own thread. Hopefully this works and other customers are able to see it instead of it being buried in another thread. There is a critical bug in v11 and
New column in Solution overview
We would like to get the "Solution owner" column in the Solution view of all solutions. Right now it is not available to select from "Add/Remove columns". For us, that column together with the "Review date" column would be important. The creator of the
Planning Sections in Change Module to be made Larger.
Hi, Please can the Sections such as Roll Out Plan be made larger so this can be completed easier when planning a Change.. At the moment we have a letter box type field to work in.
API User for multiple host
Could someone provide the steps to configure an API user to be used in multiple hosts instead of associate to one host only? I saw a thread from last year and Support mentioned an option that can be configured. Thank you!
Document Export
I'd like to export documents in bulk and not need to download them individually. The use case would be if we spent years adding documents and wanted to retrieve them all with 1 click vs retrieving them individually.
Update Task Status based on Approval Status
So we are using Service Catalog for our on-boarding forms. I've worked Approvals into the process as we want to make sure any access requested on the forms are valid. I have a ton of different task on these forms. But the task trigger when the form is
Business Rules: Assignment and Deletion
Two questions about using business rules to manage inbound email requests: Is there a script available to automatically assign a ticket to a technician who emailed the request? Is there a script available to automatically delete a ticket if it does not
ManageEngine Supportcenter Plus - version 14.3 is available
Dear User(s) Greetings for the day. We released Supportcenter Plus - version 14.3 - Build - 14300. A couple of enhancements available along with this release are as follows : Enhancements in Solution Module Reference Entity Support in Custom Module Additional
[Announcement]: Modification in the downtime table in ServiceDesk Plus Cloud - Analytics Plus integration
Note: This announcement only applies to customers and evaluators who have already integrated their ServiceDesk Plus Cloud application with Analytics Plus Cloud Data maintained in the Change Downtime table as part of the ServiceDesk Plus Cloud integration
Professional Cloud - What is an asset pack?
Hi, Currently on the free trial and it is looking good. I need the Professional level based on 5 techs / 500 nodes but I expect I will also need to increase the nodes with an add-on for the number of IT assets we have. On the Add-ones page it shows this
Advanced Search - Missing
Hi Shouldn't there be an Advanced Search button here?
"Show groups in RequestListview Filters" missing
Where did this option go? "Show groups in RequestListview Filters" It used to be available in Self-service Portal Settings (10.5 Build 10510) but have a build running 14.2 Build 14201 and can't find it. Have had to try and create views manually based
JVM CPU Usage
Hi, I would like to how ManageEngine calculate CPU Usage of JVM.
Make task Description field available for display
If I enter a description in a task template, I can see (part of) it in the list of task templates. I can also see (part of) it in the list when I'm choosing a task template to add to a request. But I can't see it once it's added to the request. I would
OS deployment endpoint central cloud
Target computer does not connect with the DS after configuring the IP Address while I'm using to boot the OS with USB
Custom Action with Trigger :: Send Incident For Approval
Hello, I know this is not part of the standard functionality of SDP, to automate approval process for incident tickets, however I'm hoping someone has either done this with Custom Actions or could point me in the right direction to help me get one setup?
How can we associate any technician group to the site.
Hello, Hope all are doing well....! I have created one site and one technician group. Once I get a request under that site I am assigning a group to that request. Now I have created new technician group and try to assign that group to the request but
Monitoring Memory of NCS 5500
Hi, I'm trying to monitor the memory of my NCS-5501-SE with the default performance monitors but when I add it it doesn't show me any information. I was investigating and came to the conclusion that I need to upload the CISCO-ENHANCED-MEMPOOL-MIB mib,
Status Change Comments (Mandatory)
I want to make the Status Change Comment Mandatory, whenever Status has been changed to On-Hold
Device Control Plus Security Role control
There are separate controls assignable to Security or Access Permissions Roles. There are controls for MDM, for OSD, Browser Security and the general Endpoint controls. Device Control Plus appears to apply to a generic Security Add-On. MDM has a control
Find My Mac - MacOS
I recently upgraded my license to UEM edition to get the full version of Mobile Device Manager Plus. Has anyone successfully disabled Find My Mac in their MacOS profile? I cannot get this to work on a Mac in Apple Business Manager and a Mac not in ABM.
User doesn't see technician replies
We have encountered an odd situation regardin display of request replies. The technician has replied to a request several times. Their replies appear in the technician's view of the request (both in the History and in the Conversations area). However,
Administrator user with "SDAdmin" role has been automatically change
Hi, All of our technicians and admins have suddenly become normal users, and we are experiencing a problem. I would like to know how we can assign the "SDAdmin" role back to relevant users using Psql. servicedesk=> Select al.login_id"Login ID",au.first_name"Name",al.name"Login
Approval Link construct
Hey there, I'm using SDP 13.0 Build 13000. After a request created, approval link sent to approver. In notification and email templates, $ApprovalLink will send a link like this: https://servicedesk.mysite.com/approval/Approve.jsp?ITEMID=7860&woID=7860&MODULE=Request&KEY=1162346451685754466363116234645168575446636315330802657910714919168278&USERID=2427&PORTALID=1
Query report for Solutions with creator site information
I got below query for my 'Solutions' report. I would like to add 'site' and 'support group' of 'creator' of that solution. SELECT solution.solutionid "Solution ID" ,Solution.TITLE "Subject ",Solution.DESCRIPTION "Contents",Creator.FIRST_NAME "Created
Service Approver Report
Hi, How can we create a report to generate a list of service approvers by category? Thank you!
Project report
Please share SQL query to get report with below columns Project ID: Project name: All associated milestone with their info such as title, dates, status , comments etc
Masterclass 2023: Episode 5—Explore the latest features in ServiceDesk Plus [June 29]
Hi there, You and your IT team are invited to join us for our fifth episode of this year's ServiceDesk Plus Masterclass series. In the upcoming ServiceDesk Plus Masterclass 2023 episode, we'll deep dive into the brand new capabilities, features, and enhancements
[Free training] Masterclass 2023: Simplifying MSP operations with built-in PSA and RMM capabilities (Jun 28)
Hey there, We're excited to announce that we're organizing a free Masterclass training for ServiceDesk Plus MSP this month and we would love to have you and your team take part in it! In this session, you will learn how you can utilize built-in PSA and
12310 Upgrade
Given upgrade to 12300 required a custom install, will 12310 also require a custom install? We will be performing upgrade on 22/6. Please advise.
Service Business Rule is not working
We created the same Business Rule for service and incident to assign technicians based on conditions as you could see in the pictures below. The rule is working fine in the incident module, but it is not working in the service module. All fields in both
Endpoint Central Patch Deployement
Hi, I am trying to deploy patches to systems using Endpoint Central but am seeing a 404 error when downloading patches. I deleted them via Endpoint Central and re-downloaded them but am still getting this error. The http status code returned from web
IKEv2 VPN Deployment for Windows Devices
I'm starting to migrate to an IKEv2 VPN for my Windows devices. I'd like to push out this VPN to many computers within my organization. Does anybody know how I can achieve this with Endpoint Central? I've tried using a .bat file to set up the VPN and
Is There A Way To Assign A Color For Each Tech?
Asking if anyone has found a way or if it's even possible yet to assign a color to each technician similar to how the rows and column colors work in the Requests portion. It would make it easier to visibly see what and how many tickets a tech currently
Missing Auto Notification
Hello, we had a case the other day where one of the auto notifications did not get sent out. In the conversation area with the auto notification checked, the notification was not there. It seems to be a one off as other cases with the same template are
Script for creating new tickets based on information from one ticket
I am hoping to get a sample script I could use for creating several new tickets based on the information provided in a parent ticket. Also, what is the difference between Business Rules and Custom Triggers? On the surface they seem rather similar.
update command for re-Installing agent don't work
Hi, In the context of automating the deployment of the PMP agent. I realized that the "update" command of the AgentInstaller.exe executable was not fully working. The re-installation seems to run but in the end the agent is not authorized. While with
please allow more robust use of ldap filters upon user import!
i would like to use a standard LDAP query such as the following: (&(objectClass=user)(!userAccountControl:1.2.840.113556.1.4.803:=2)(mail=*)) but i get errors upon trying to import users with this filter in place. this would import all users that are not disabled and have an email address; pretty standard in finding all of your active employees. PLEASE make it to where we can use standard LDAP compliant queries for importing users! thank you, wally
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