Problem with 14302
Hi Just upgraded to 14302 and there is som layout errors. When I minimize a Send notification window, it is behind Zia, and why is Zia visible in the first place when it is disabled? On login screen, the swedish text Eller is cut off. Some fields names
Access to API documentation
Hi ALL We use SDP 11.1 and I need share API documentation to my developers (they are not SDP users) I detect that link ( https://sdp.mydomain.com/SetUpWizard.do?forwardTo=apidoc) requires authentication ( How I can share it without adding developers as
Notification based on Site
Hello, is it possible to create a notification that goes to a specific email address based on the site of the requestor? When we get a case in from Europe, I want the system to notify a specific email address to alert the people in that time zone of a
Survey Request Included in Closure Notification?
Hello team, One of our sites is requesting some survey features and functions and I have been trialing the ServiceDesk Plus Cloud\Zoho Survey integration as a result. Has anyone had any luck with including the invitation to take the survey in the closure
Chat does not "see" online status of technicians
Hello, we only use the Chat as an internal technicians chat. Unfortunately the Chat system does not recognize the online status of the technicians. In the user management the online status is displayed correctly. As of now, the chat system does not work
Query to get account based request status COUNT
Version : 11027 DB : PGSQL OUTPUT : Select ad.org_name "Account", Count(wo.workorderid) "Total", count(case when std.statusname='open' THEN 1 ELSE NULL END) "open status Requests", count(case when std.statusname='In Progress' THEN 1 ELSE NULL END) "In
ManageEngine ServiceDesk Plus MSP - version 14.3 - Build - 14300 Released
Dear User(s) Greetings for the day. We released ServiceDesk Plus MSP - version 14.3 - Build - 14300. A couple of enhancements available along with this release are as follows : Business Rules and Custom Trigger Enhancements. Enhancements in Solution Module
Password reset of local accounts - Password Manager Pro
Hello everyone, how are u? I have PMP on premise running on my enviroment, and I wanna configure it to reset local accounts passwords (of others servers that where is installed the app) when I request those passwords from PMP app. Is this possible? Data:
32bit version of SelfScan.exe
Hello, I would like to know if there is a 32 bit version of the SelfScan.exe executable for windows machines. How can I download it? Regards,
Patch Tuesday updates - June 2023
Hello folks! Here's a list of the updates released this Patch Tuesday: New Security Bulletins : KB5027531, 2023-06 Security Only Update for .NET Framework 4.6.2 for Windows Server 2008 SP2 (KB5027113) (ESU) KB5027531, 2023-06 Security Only Update for
Can I bypass endpoint notification for deploy immediately
Hi, is there a way in the Cloud version to bypass endpoint notification for the deploy immediately option when deploying configurations? I don't want the user to have to choose to deploy or have the option to skip and I don't want to have to wait 90 minutes
Boot Disk OS Deployment Endpoint Cloud
Hello, When I create a boot disk in OS Deployment using Endpoint Central Cloud, the computer will not boot with the disk. I think it's not installing the boot files. It detects the WinPE tools and shows the path. Thanks,
Testing/rescinding authorization
Is there a way we could test from the portal authentication? I.E. I authenticate just fine, my users are reporting problems with authentication, I make a change to fix the issue, but I can not currently test this change. Along the same lines as testing,
Custom query for audit team with worklogs, notes and attachments details
Hello, I'm need for a query for the audit team that contains the following requirements. I've been able to find much that allows me to export work logs, notes and attachments. All the export features say this is available currently. Any help is appreciated.
Automatic status change
Whilst the new version of the product allows for a scheduled status change when setting a status, I was would like to suggest an elaboration on this: A setting which allows me to select one or more status's to be changed from the current status to Open (or a selectable status) after a certain time has passed and then also notifies the technician. E.G. We have a status called Awaiting Response which we set the request to once we have requested more information from the requester. I want Awaiting Response
How to change automate deployment patch catogary
Dears I need to change the automate patch deployment Updates & Severities because I just have the security updates??
Computers that have been deleted in AD are still showing up in SoM Scans
I have deleted two computers from Active Directory. When Endpoint Central does a scan, the computers come back. Why? How can I get rid of them for good. These computers do not exist in AD. Why are they still here. Even if I click to remove them they just
SLA violation sent to external customer! After merge. Restrict notifications to Domain or technicians?
Hi Looks like we had an odd thing happen. An SLA violation was sent to an external customer: Any idea what could have caused this? Where can I look? Is it possible to restrict notifications to only be sent to our internal (domain) or maybe restrict to
Send Email notification to specific group
How do I send a notification email to the technicians of a specific group when requests for that group are closed?
'Download All Attachments' script no longer working in Edge
SDP version 13.0 Build 13009 Chrome version 111.0.5563.65 Edge version 114.0.1823.43 The script is attached, and run in a Custom Menu. It works on Chrome, but no longer works on Edge.
Patch Tuesday updates - June 2023
Hello folks! Here's a list of the updates released this Patch Tuesday: New Security Bulletins : KB5027531, 2023-06 Security Only Update for .NET Framework 4.6.2 for Windows Server 2008 SP2 (KB5027113) (ESU) KB5027531, 2023-06 Security Only Update for
Patch Tuesday updates - June 2023
Hello folks! Here's a list of the updates released this Patch Tuesday: New Security Bulletins : KB5027531, 2023-06 Security Only Update for .NET Framework 4.6.2 for Windows Server 2008 SP2 (KB5027113) (ESU) KB5027531, 2023-06 Security Only Update for
How to get all workstations via API?
Hi Team, Currnetly, api only can respond 100 records. i can use start_index to get more records. But i need to merge the records to a variable. Here is my requirement: I want to use schedule custom function to find the workstations are about to expired
Google fixes a critical and several high severity vulnerabilities in its Chrome 114.0.5735.133/134 Stable Channel update
Hey everyone, Chrome Stable Channel has been updated 114.0.5735.133/134 for Windows and 114.0.5735.133 for Mac and Linux. This update comes with 5 security fixes. The details of the vulnerabilities fixed are mentioned below: CVE ID Vulnerability Severity
Google fixes a critical and several high severity vulnerabilities in its Chrome 114.0.5735.133/134 Stable Channel update
Hey everyone, Chrome Stable Channel has been updated 114.0.5735.133/134 for Windows and 114.0.5735.133 for Mac and Linux. This update comes with 5 security fixes. The details of the vulnerabilities fixed are mentioned below: CVE ID Vulnerability Severity
Google fixes a critical and several high severity vulnerabilities in its Chrome 114.0.5735.133/134 Stable Channel update
Hey everyone, Chrome Stable Channel has been updated to 114.0.5735.133/134 for Windows and 114.0.5735.133 for Mac and Linux. This update comes with 5 security fixes. The details of the vulnerabilities fixed are mentioned below: CVE ID Vulnerability Severity
Task Triggers - Dependancies
Hi, I've looked through the forums and can't find an answer to this, it looks like it's been asked several times years ago, but I've not found an answer. On Requests is it possible to trigger tasks in order? On changes it works because of the workflows,
Restore data failed from MYSQL to MSSQL
Hi, I have problem to restore data failed from MYSQL to MSSQL. Attach the screenshot. Hope someone can advise.
[New Release] ADManager Plus' latest build 7200 with Anomaly report, Azure AD backup and recovery support, and more is now live. Update now!
Hello everyone, We are delighted to let you know that we have released the latest build of ADManager Plus, 7200. Here's a glimpse of the build highlights: Important updates: ADManager Plus no longer supports PostgreSQL versions older than 10. You will
FileScan exclusions
Hi ALL We use EC 11.2.2300.16 How i can add exclusions to FileScan ? We have several fileserver with many files (size: 4+ Tb) and Scheduled Scan take too long time (
Scanning timed out in patch scannig
hi guys , i have a problem i installed agent on computers in other vlan , i can see that everything is ok , tshoot in agnet is ok , firewall is ok and computers connection to ports of server but when i want to scan patch or scan asset that computers ,
Request search returns error
I used to be able to search (and rely on it) but yesterday it began giving me an error whenever I try searching requests. No one else in IT is receiving the error. I've cleared cache, and I get the same error in Chrome, FF and IE. Not sure what to do but I need the search ability back! Thanks... here's the error screen I see when trying any search.
No Last Patch time, Systems not patching
Hi there, I have multiple systems that show no Last Patched Time in PMP. Also, multiple systems that don't seem to be patching but i can't find where i can find any info on why. Any help / tips much appreciated, thank you
Agent down and communication issue.
Hi Everyone, I have been facing agent communication issues on 2012R2 and 2008R2 servers . when i ran the agent troubleshooting tool it shows "the request was aborted , could not create SSL/TLS secure channel". Few servers somehow able to connect although
ServiceDesk Unable to restore data from MySQL to MSSQL
Hi, I am facing problem to restore data of ServiceDesk Plus from MySQL data backup to MS SQL 2012 / 2014. I received the following error message. Hope someone can assist. java.sql.SQLException: Cannot alter 'trace_xe_event_map' because it is not a table.
Your invitation to join our LinkedIn Live on AIOps
Hello there! We are conducting a LinkedIn Live session on AIOps (artificial intelligence for IT operations) titled "Mapping the impact of AIOps for CIOs, CTOs, and IT managers." AI is everywhere and the hype around AI in IT operations is as real as it
Your invitation to join our LinkedIn Live on AIOps
Hello there! We are conducting a LinkedIn Live session on AIOps (artificial intelligence for IT operations) titled "Mapping the impact of AIOps for CIOs, CTOs, and IT managers." AI is everywhere and the hype around AI in IT operations is as real as it
Your invitation to join our LinkedIn Live on AIOps
Hello there! We are conducting a LinkedIn Live session on AIOps (artificial intelligence for IT operations) titled "Mapping the impact of AIOps for CIOs, CTOs, and IT managers." AI is everywhere and the hype around AI in IT operations is as real as it
Automatic functions in Task templates
Hi! We are running SDP on prem, 14201, pgsql. I would like to know if, and how, to automate a couple of things in Tasks. In this case we have an Offboarding process in the shape of a Request template with several associated Tasks. The Offboard Request
OS update required for SDP 14300?
I was trying to upgrade my SDP install to the latest version, 14302. I currently have version 14201 and was trying to install 14300 and then to 14302 but when I was loading 14300 into update manager, I get a message stating “Postgres Upgrade may fail
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