Some scheduled reports have failed with error Not enough port available after upgrading from version 12000 to 14006

Hi All,

After we have upgraded the SD from 12000 to 14006, we have a problem to run some reports by schedule.

When we run the report manually and then send it forward by email, it works just fine.

But when we schedule a report and send it by email, we got the following error message.

com.phantomjs.export.server.ServerNeedKillingException: ServerNeedKillingException: Exception in phantom export :: Stack Trace java.lang.RuntimeException: Not enough port available at com.phantomjs.export.api.CustomExportUtil.exportFromPhantomjs(CustomExportUtil.java:74) at com.adventnet.servicedesk.reports.utils.ReportUtil.exportChart(ReportUtil.java:9419) at com.adventnet.servicedesk.reports.utils.CoreReportDesigner.generateReport(CoreReportDesigner.java:3628) at com.adventnet.servicedesk.reports.utils.CoreReportDesigner.generateReportCompiledJasper(CoreReportDesigner.java:3258) at com.adventnet.servicedesk.report.task.ScheduledReportTask.generateReport(ScheduledReportTask.java:476) at com.adventnet.servicedesk.report.task.ScheduledReportTask.executeTask(ScheduledReportTask.java:198) at com.adventnet.taskengine.internal.SchedulerBean.executeTask(SchedulerBean.java:641) at sun.reflect.GeneratedMethodAccessor80.invoke(Unknown Source) at sun.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:43) at java.lang.reflect.Method.invoke(Method.java:498) at com.adventnet.mfw.bean.BeanProxy.lambda$invoke$0(BeanProxy.java:51) at com.zoho.mickey.api.DefaultCodeBlock.execute(CodeBlock.java:453) at com.adventnet.mfw.bean.BeanProxy.invoke(BeanProxy.java:48) at com.sun.proxy.$Proxy4.executeTask(Unknown Source) at com.adventnet.taskengine.internal.ScheduleExecutor.executeNextTask(ScheduleExecutor.java:334) at com.adventnet.taskengine.internal.ScheduleExecutor.run(ScheduleExecutor.java:225) at java.util.concurrent.Executors$RunnableAdapter.call(Executors.java:511) at java.util.concurrent.FutureTask.run(FutureTask.java:266) at java.util.concurrent.ScheduledThreadPoolExecutor$ScheduledFutureTask.access$201(ScheduledThreadPoolExecutor.java:180) at java.util.concurrent.ScheduledThreadPoolExecutor$ScheduledFutureTask.run(ScheduledThreadPoolExecutor.java:293) at java.util.concurrent.ThreadPoolExecutor.runWorker(ThreadPoolExecutor.java:1149) at java.util.concurrent.ThreadPoolExecutor$Worker.run(ThreadPoolExecutor.java:624) at java.lang.Thread.run(Thread.java:748)

Any advise what cause the problem?

Which ports are not enough?