Replying to conversation - subject does not update
Hi Using version 14105. So we have a request with a subject line like this one: If we get a reply back added to the same request/conversation where the subject line was changed and we click reply or forward: If we click reply or forward it does not use
Personalizing the Client Skin
Hello, We just upgraded to version 11.2.2315.5 and noticed that the ability for personalizing the Client Skin is no longer available. When will be able to regain this ability? https://www.manageengine.com/products/desktop-central/help/configuring_de
ADSSP and ADMP integration
Hi All, I have ADMP and currently evaluating ADSSP. I have integrated the two and I am able to submit and approve basic change requests from ADSSP to ADMP. I would like to limit my users to pre-defined departments (71 departments) and/or titles (261 titles)
API CMDB Relationships between CIs
Hi! we have ManageEngine ServiceDesk Plus MSP 13.0 Build 13004, and trying to use the REST API for CMDB to obtain the Relationships between CIs and Users previously created. But when we try with the method "Get CI relationships details" https://help.servicedeskplus.com/api/cmdb/get_ci_relationships/get_ci_relationships.html
Get optional feedback from the request closure emails
One of our suppliers puts the below links on their request closure emails which we have always liked, I know Manage Engine ServiceDesk Plus sends out surveys but having something like the below where the requester can optionally leave feedback for any of their call logs and that feedback is recorded against individual request would be great. When the requester clicks one of these buttons they get a web popup and they can leave an additional comment, again this should be recorded again the request.
How to put the logged in user into Requester Name
Under Form Rules, in Actions session, i applied the script as below. CS.setValue("REQUESTER", CS.getLoggedInUserName()); when the form load, the error occurs. Please advice.
Custom View does not work as expected
After the Update from 14.1 Build 14105 to 14.3 Build 14302 our created custom view does not work as expected. I created a test filter: And the result looks like this: Is this a bug or something else?
I do not see technicians online
Hi all, I am using SDP cloud. I don't see technicians online, even if the are logged in with browser or mobile app. Any of them are configured on vacation leave. They just are not visible with the green dot. Is there a reason o configuration for that?.
How to get Request ID in email script
param ( $json = $(throw "-json is required.") ) $jsonContent = Get-Content $json -Encoding UTF8 $jsonContent = ConvertFrom-Json -InputObject $jsonContent $request = $jsonContent.request $request.id = $jsonContent.request.WORKORDERID in MessageBody i have
Invisible Subcategory and item list
Hi I have set the list for subgategory and item to close the request and they are mandatory But suddenly when resolving a request i can't see the Menu and i can't close them, by the way my role is a Technician/Admin Could it be an issue relate to the
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The download of the patch failed.
From Last couple of days we are facing issue with some clients while patches deploy ( The download of the patch failed.) but the same is resolved after reinstall the agent (Download from Portal)
[SDF-76348] Template for reminders?
Hello, currently the reminder is in english, i would like to translate it into german. Where can I find the template for the reminder? Next I would like to add the subject in the subject line, as long as the reminder relates to a request. Is that possible? Thanks
Cannot enroll supervised iPhone using Apple Configurator without ABM/ASM
Hello all, I have no ABM/ASM so I'm using Apple Configurator to supervise and enroll devices. According to instructions, the ABM is optional, so enrollment should work without it. I followed instructions and have done so far: Received APN certificate
Service Desk Plus Implementation
Hi All Is there a document available which i could follow to implement All modules of Service Desk Plus from scratch?
How could I set technician and owner fields to Creator?
Is there a way I could set the technician and owner fields to be whoever the creator of the ticket is when a ticket is being created? For example, I have some Service Request templates that are only used by the Service Desk team, therefore they will
ADSSP Quick Enrolment Pop-up, always bringing itself to front
Hi everyone, We're experiencing an issue with the ADSSP Quick Enrolment Pop-up (via Force Enrolment via Logon Script) forcing itself to the front, meaning users are unable to open any other applications (such as Outlook to confirm their emailed OTP) or
the password reset is not activated for your account
Hi Team. Nice to greet you. I am Rafael Aguilar, administrator of the password self-management platform for the company Empresa Nacional del Petroleo (ENAP) located in Chile. I have a problem with a user who cannot change his password because he gets
Netmotion Mobility Client/Absolute Secure Access VPN
Hi, We just purchased AD SelfService Plus for our organization and I'm in the process of setting things up. We use Absolute Secure Access (used to be Netmotion Mobility Client they were recently acquired) for our VPN. Has anyone successfully been able
Feature Request : Backup cleanup task
This product unlike most of the others ME produces does not seem to have a cleanup task for old backups or a setting to set the number of days to keep. I would like to see this added to the product as it helps keep everything clean and automates the cleanup process.
Systemd init script for ServiceDesk
Greetings, Since moving to CentOS 7 and looking everywhere for a systemd init script i have come up with my own, you only need to change the path to your application and add it to your runlevels for it to work: Create this file: /usr/lib/systemd/system/servicedesk.service and fill it with this: [Unit] Description=ServiceDesk After=syslog.target After=network.target [Service] Type=simple User=root WorkingDirectory=/home/ServiceDesk/bin ExecStart=/home/ServiceDesk/bin/run.sh ExecStop=/home/ServiceDesk/bin/shutdown.sh
ADSelfService Plus build 6301 offers several enhancements and issue fixes
Hello Everyone, We are glad to announce the release of ADSelfService Plus' latest build, 6301. Enhancements macOS Ventura is now supported by the macOS Login Agent. A user belonging to multiple domains can now use the same YubiKey device for authentication.
Use DUO Security MFA for single policy
We are configuring the product AD Self Service Plus. It appears that if Duo Security is configured as an Authenticator for any policy it becomes a mandatory step in completing enrollment for all policies, even if the specified policy advanced tab chooses
Forgot my password link on login page
Dear Sir or Madam I am trying to find out if SD Plus has some inbuilt functionality to reset user account passwords (passwords stored in the SD Plus database > not AD integrated)? SD Plus is not connected to Active Directory, but we export/import user accounts (name, user name, e-mail address) from AD into SD Plus. What I would like to see is a "Forgot my password" link on the login page which will guide a user through the process of resetting the password. A new password will then automatically
Move the workstation from the old RO to the new RO the status is successful, but the console does not display the client status in the new RO but still displays the old RO
Can you help with the solution or suggest a way to solve this problem. Check logs client says that the new RO has moved successfully, but on the console it's in the old RO. Build: 11.2.2300.16
SDP API: How do I look up role IDs for mandatory role fields in a Change template?
In order to create a Change via API, I must know in advance which roles (role IDs) are mandatory before I make the POST request. For example, if "Implementer" and "Reviewer" are mandatory, how can I look this up via API? The change_template layout field
Business rule - Moving Ticket between ESM instances
Hi, The scenario I have is that we have a Finance instance that is split into 6 different financial Support Groups. If a technician from the IT instance Moves a ticket from IT to Finance it literally drops the ticket into no mans land, no group, category
Agent installation from DS server
i encounter this issue alot, whenever u try to install an agent on computers in a remote office that has the DS UP and running, it shows the following Error msg "Unable to get the agent status. Operation timed out." the local firewall is down, and the
Unable to add new technician eventhough the email already been clear from other instance
I'm using cloud SDP, currently I'm trying to add 1 new technician, prior before this this technician email had been used on another instance. But the email currently already been deleted from the other instance. It's been overnight & yet when I'm trying
Account for change password
Hi, my scenario is: - 1 host windows where PMP is installed - 6 host linux (centos7) to control user account password - all hosts are visible and stay in same net without any firewall. only connect throught switch. Since i can't use the root account (in
SLA Breached - Sending Slack Webhook
Hello, I wish to send a Slack Webhook for when an SLA is breached on ServiceDeskPlus What would be the best way of doing this? I already have custom scripts which i can ammend/ run to send the webhook - the question is.. How do i get the custom scripts
DCpatchscan.exe crashing with new 11.2.2315.05 build
This build seems buggy. will not patch scan, multiple application crashes on multiple endpoints, etc. Also, can no longer disable certain addons that we do NOT use, do not like.
Webhooks for Project Task Comments
Hi, I need to send newly created comments to a server. Could anyone please advise if it's possible to set up a trigger that will execute when a new project task comment is created?
Not your average Auto Merge
So here is my dilemma. We have a network appliance that sends emails directly to SDP, it can send the emails for a variety of reasons, it's basically scanning our work stations for compliance and sending an email everytime one fails the check. The issue
After upgrading from 14105 to 14300, the console cannot be displayed after logging in
My server version is Server 2008 R2. When I upgraded from 14105 to 14300, the service has been started. I saw that 14300 does not support Server2008R2, but I can see the login interface, and the login authentication can also pass, just after login the
History Tab query report
Need a query to pull the following for all tickets: Request ID Requester Category Urgency Priority Created Time DueBy Time Request Status Completed Time Technician All entries on history tab On-prem version 14.0 Build 14006. PGSQL being used. Anyone have
how to create report users login/logout per month
In the SDP we need a report of users login and logout that shows time/date and IP Address of users logins and logouts in month (ALL LOGINS, NOT LAST LOGIN). What is the table required for this information and its column? If possible, send us the query
Is there any way to pass secure data to my app from MDM?
I have a device which is enrolled with MDM. Now, I have created an app and I want to pass some data from MDM to my app securely based on device. I want a functionality same as token based on different devices.
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Approval without email
I have ManageEngine Service Desk Plus Enterprise 14.2 Build 14200 running, but set up without email as the client does not have an email system (and will not be getting one). I've set up approvers for a Service Request, however, it appears that when this
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