Not able to deploy patches.
Dear Team, we are not able to deploy patches, showing Draft-Download progress.
Import of tasks / task templates
Hi, Is there any way of bulk importing tasks / task templates from something like a CSV? Many Thanks
How can I optimize server storage usage with PitStop?
Hello fellow PitStop users, I've been using PitStop for a while now to manage our organization's IT assets, including our servers. However, I've recently noticed that our server storage space is filling up quickly, and I'm concerned about running out
Query to get Announcement List and info
Version : 13002 DB : MSSQL / PGSQL OUTPUT : select ad.org_name "Account Associated", anno.TITLE "Announcement Title", LONGTODATE(anno.CREATEDDATE) "Created time", LONGTODATE(anno.DATE_TO) "End time" from announcement anno Left JOIN announcementaccountmapping
Requirements for EC agent deploymnet
Hello, I'm analyzing the option to deploy the EC agent using the Scope of Management panel and I need to fully understand all the requirements for it to work correctly. After reading the product documentation I believe that I need the following: (WMI
Report Request - request replied to
Hi I have a report request from our CEO. "The intent of the Recruitment Email Follow up report is to capture Team members sending a follow up email on a created request. " "Is there any way for the report to only show requests that have an email sent
automate approval
Hi, I am using servicedesk plus cloud and I want to know if it is possible to automate the approval process in a request. The behaviour I expect is like this: -User generates a request from service catalog -This request needs the approval of a manager,
Google fixes a zero-day vulnerability in its Chrome 114.0.5735.106/110 Stable Channel update
Hey everyone, Chrome Stable Channel has been updated to 114.0.5735.110 for Windows and 114.0.5735.106 for Mac. This update comes with 2 security fixes. The details of the vulnerabilities fixed are mentioned below: CVE ID Vulnerability Severity CVE-2023-3079
Google fixes a zero-day vulnerability in its Chrome 114.0.5735.106/110 Stable Channel update
Hey everyone, Chrome Stable Channel has been updated to 114.0.5735.110 for Windows and 114.0.5735.106 for Mac. This update comes with 2 security fixes. The details of the vulnerabilities fixed are mentioned below: CVE ID Vulnerability Severity CVE-2023-3079
Google fixes a zero-day vulnerability in its Chrome 114.0.5735.106/110 Stable Channel update
Hey everyone, Chrome Stable Channel has been updated to 114.0.5735.110 for Windows and 114.0.5735.106 for Mac. This update comes with 2 security fixes. The details of the vulnerabilities fixed are mentioned below: CVE ID Vulnerability Severity CVE-2023-3079
Tomcat authentication being canceled does not reprompt
Hello, I am noticing an issue with Servicedesk 11.1.0 Build 11128 where if Tomcat authentication is asking for username and password when reaching the site and I cancel the request, I am directed to the website anyway. I would either like to have this
Service Dest Hung at "Started Server............"
Problem: Every time I run the startSDP.bat everything will boot up, but then it will stall out on "Started Server" and just continue to create more dots, so it just has a string of "......................................................................."
Announcements - Schedule and Reoccurring
We use Announcements to notify end users when there will be scheduled maintenance or software updates. For one time events, it is easy enough to schedule the announcement in advance. However, things like scheduled maintenance occur at the same time every
Report on computers that don't have a specific service installed
Hi Guys, I am looking to find computers that don't have a specific service installed. I ca generate one for computers that do have it. John.
[ ServiceDesk Plus OnPrem + Zoho Flow ] for Third-party integrations
Zoho Flow Agent helps to facilitate third party integrations between ServiceDesk Plus and other apps. While Zoho Flow primarily operates on the cloud, it also provides a Zoho Flow On-premise Agent that enables integration with ServiceDesk Plus On-Premise,
[Analytics Plus webinar] How to drive successful IT infrastructure capacity planning and optimization
Gone are the days of single-platform deployments. Modern IT landscapes now involve hybrid platforms and vendors, making it increasingly harder to right-size resources and optimize costs. This sees IT admins often stuck in a never-ending whirlwind of infrastructure
[Analytics Plus webinar] How to drive successful IT infrastructure capacity planning and optimization
Gone are the days of single-platform deployments. Modern IT landscapes now involve hybrid platforms and vendors, making it increasingly harder to right-size resources and optimize costs. This sees IT admins often stuck in a never-ending whirlwind of infrastructure
Attachment Password in reports!
I enabled Attachment Password, but when I export a report to pdf and etc., The password is invalid!
[Free webinar] How to drive successful IT infrastructure capacity planning and optimization
Gone are the days of single-platform deployments. Modern IT landscapes now involve hybrid platforms and vendors, making it increasingly harder to right-size resources and optimize costs. This sees IT admins often stuck in a never-ending whirlwind of infrastructure
Is there a way to disable a user to delete an attached file?
Hi, I've got a customer who processes a file that is uploaded by a user on a request. It happens that one user deleted the first file and uploads a second one with the same name but different content (as it is written in the request's history). Is there
Creating a helpdesk timeline
I grew up watching this popular show, CSI: Crime Scene Investigation. I was fascinated by the entire process of solving a crime, from the time detectives first arrive on the scene of the crime, to identifying the criminal. One of the first things that
Self Service Administrator privileges
Good morning, in order to install the applications from the self-service portal, do you need administrator privileges on the machine or, once published, take advantage of the publication credentials?
Access Manager Plus Best Network Architecture
Dear Friends, We have recently purchased Access Manager Plus and we are wondering what would be the best network architecture for this system. What would be the risk of exposing AMP HTTPS access to the internet from a DMZ? Is there a gateway mechanism
[Virtual seminar] Discover how you can ensure deeper visibility into your enterprise IT by adopting AIOps
Hi, Why wait for problems to hit you like a ton of bricks? With traditional ITOps, it's all about putting out fires. Traditional ITOps management faces impede organizations from achieving optimal outcomes and meeting the expectations of end users because
"Installation Failed - The operation was canceled by the user.", Software still installed fine?
Hi, I'm currently building and testing different softwarepackages, we are planning to roll out. When pushing a package for Mendeley I've encountered the following problem: "Installation Failed - The operation was canceled by the user." Install Switch:
Agent Installation error
Hello, I'm trying to install the agent on a PC, but get an error that states Incorrect function. This is a Windows 10 (22H2) PC with more than enough disk space. Any pointers?
How to add the task approver's name to the report?
Only Approval Status is available, how can we add the approver's name to the custom report?
Endpoint Central Free training (Jun - Jul 2023)
Hello all, Hope you are doing well. We are now excited to meet you and answer your queries in our Free Training Webinar sessions. Join us on our 6-part training series from Jun 07, 2023 to Jul 12, 2023 for a training session on ManageEngine's unified
Windows 10 to 11 upgrade issues with Symantec Encrypted laptops
Hi, I'm new to ManageEngine so I might be missing something. We are trying to roll out Windows 11 in our company. I am using the Windows 11 Feature Pack Upgrade template. This template works on desktops with no issues, but when it is run on a encrypted
RingCentral App repeatedly fails to patch because it is running/open
Hi all, We're running into an issue where the RingCentral application fails to update every month unless the user manually quits the application. Of course, users won't remember this every time they click the Start Now button to start patching so we need
Health Not Available
Is this ManageEngine's greatest kept secret? I see no answers here on this issue, just a question a user posed and was never responded to. Nothing on search engines .... like we can't speak of this lest it get erased. I was happily humming along and all
Error on import SSL certificate.
Verifying certificate chain error while trying to import SSL certificate. Can someone assist?
Send for recommendation
Hello when a change is raised it automatically sends for recommendation to various cab members how can I stop this secondly, when i pick some members to approve a change it shows an error message that emails cannot be sent , please how can I solve this
Azure AD Sync - Global Admin required?
Hi, We're looking at setting up Azure AD Sync and on the guide it states that you need to be an Azure Global Admin. Is that a full requirement? Or is there a lesser role we can grant to the service account we're creating that will manage the sync. Guide
Mandatory Asset Fields (Feature ID SDF-30197)
Has any progress been made on the ability to require certain fields to be filled out when generating an asset? Reference: 11 Years Ago https://pitstop.manageengine.com/portal/en/community/topic/asset-new-entries-mandatory-field 9 Years Ago https://
Change an account to authenticate with Local Authentication
Hello . I have a problem with AD Authentication for SDP 12. Therefore, I would like to change authentication method for the admin account which is configuring AD authentication.. Can you please help me (posgresql statement I think) ? Regards, Hiền
File Folder Operations - Configuration to add file to AppData[backslash]Local
I need help sending a file to ALL appdata\localfolders on every computer. This is what I'm currently using as the destination: $ProfilesDir\$DomainUserName\$APPDATA\Local\FOLDER\FILE So I need "file" to go to each location as specified in the example
Asset State changes in Work from Hybrid environment
WE have a requirement where in when an Asset(Workstation) is allotted to a user, IT department ships the laptop to user. We would like the user to click on an acknowledgement that he has received the workstation/laptop, which then changes they state of
Azure App Proxy with SAML SSO
Hello, We are currently trying to get our On-Prem ServiceDesk Plus site available externally through Azure App Proxy. We have followed the instructions provided by ManageEngine and have set up our Azure App Proxy accordingly. Our issue is that when you
Is it possible to change the default column order/values in the request list view?
Hello, I was wondering if it's possible to setup the default column order and values for all users AND technicians (those two will be different of course) in the request list view (default table view, at WOListView.do). As of now every user/technician
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