Query report for Solutions with creator site information
I got below query for my 'Solutions' report. I would like to add 'site' and 'support group' of 'creator' of that solution. SELECT solution.solutionid "Solution ID" ,Solution.TITLE "Subject ",Solution.DESCRIPTION "Contents",Creator.FIRST_NAME "Created
Service Approver Report
Hi, How can we create a report to generate a list of service approvers by category? Thank you!
Project report
Please share SQL query to get report with below columns Project ID: Project name: All associated milestone with their info such as title, dates, status , comments etc
Masterclass 2023: Episode 5—Explore the latest features in ServiceDesk Plus [June 29]
Hi there, You and your IT team are invited to join us for our fifth episode of this year's ServiceDesk Plus Masterclass series. In the upcoming ServiceDesk Plus Masterclass 2023 episode, we'll deep dive into the brand new capabilities, features, and enhancements
[Free training] Masterclass 2023: Simplifying MSP operations with built-in PSA and RMM capabilities (Jun 28)
Hey there, We're excited to announce that we're organizing a free Masterclass training for ServiceDesk Plus MSP this month and we would love to have you and your team take part in it! In this session, you will learn how you can utilize built-in PSA and
12310 Upgrade
Given upgrade to 12300 required a custom install, will 12310 also require a custom install? We will be performing upgrade on 22/6. Please advise.
Service Business Rule is not working
We created the same Business Rule for service and incident to assign technicians based on conditions as you could see in the pictures below. The rule is working fine in the incident module, but it is not working in the service module. All fields in both
Endpoint Central Patch Deployement
Hi, I am trying to deploy patches to systems using Endpoint Central but am seeing a 404 error when downloading patches. I deleted them via Endpoint Central and re-downloaded them but am still getting this error. The http status code returned from web
IKEv2 VPN Deployment for Windows Devices
I'm starting to migrate to an IKEv2 VPN for my Windows devices. I'd like to push out this VPN to many computers within my organization. Does anybody know how I can achieve this with Endpoint Central? I've tried using a .bat file to set up the VPN and
Is There A Way To Assign A Color For Each Tech?
Asking if anyone has found a way or if it's even possible yet to assign a color to each technician similar to how the rows and column colors work in the Requests portion. It would make it easier to visibly see what and how many tickets a tech currently
Missing Auto Notification
Hello, we had a case the other day where one of the auto notifications did not get sent out. In the conversation area with the auto notification checked, the notification was not there. It seems to be a one off as other cases with the same template are
Script for creating new tickets based on information from one ticket
I am hoping to get a sample script I could use for creating several new tickets based on the information provided in a parent ticket. Also, what is the difference between Business Rules and Custom Triggers? On the surface they seem rather similar.
update command for re-Installing agent don't work
Hi, In the context of automating the deployment of the PMP agent. I realized that the "update" command of the AgentInstaller.exe executable was not fully working. The re-installation seems to run but in the end the agent is not authorized. While with
please allow more robust use of ldap filters upon user import!
i would like to use a standard LDAP query such as the following: (&(objectClass=user)(!userAccountControl:1.2.840.113556.1.4.803:=2)(mail=*)) but i get errors upon trying to import users with this filter in place. this would import all users that are not disabled and have an email address; pretty standard in finding all of your active employees. PLEASE make it to where we can use standard LDAP compliant queries for importing users! thank you, wally
Problem with 14302
Hi Just upgraded to 14302 and there is som layout errors. When I minimize a Send notification window, it is behind Zia, and why is Zia visible in the first place when it is disabled? On login screen, the swedish text Eller is cut off. Some fields names
Access to API documentation
Hi ALL We use SDP 11.1 and I need share API documentation to my developers (they are not SDP users) I detect that link ( https://sdp.mydomain.com/SetUpWizard.do?forwardTo=apidoc) requires authentication ( How I can share it without adding developers as
Notification based on Site
Hello, is it possible to create a notification that goes to a specific email address based on the site of the requestor? When we get a case in from Europe, I want the system to notify a specific email address to alert the people in that time zone of a
Survey Request Included in Closure Notification?
Hello team, One of our sites is requesting some survey features and functions and I have been trialing the ServiceDesk Plus Cloud\Zoho Survey integration as a result. Has anyone had any luck with including the invitation to take the survey in the closure
Chat does not "see" online status of technicians
Hello, we only use the Chat as an internal technicians chat. Unfortunately the Chat system does not recognize the online status of the technicians. In the user management the online status is displayed correctly. As of now, the chat system does not work
Query to get account based request status COUNT
Version : 11027 DB : PGSQL OUTPUT : Select ad.org_name "Account", Count(wo.workorderid) "Total", count(case when std.statusname='open' THEN 1 ELSE NULL END) "open status Requests", count(case when std.statusname='In Progress' THEN 1 ELSE NULL END) "In
ManageEngine ServiceDesk Plus MSP - version 14.3 - Build - 14300 Released
Dear User(s) Greetings for the day. We released ServiceDesk Plus MSP - version 14.3 - Build - 14300. A couple of enhancements available along with this release are as follows : Business Rules and Custom Trigger Enhancements. Enhancements in Solution Module
Password reset of local accounts - Password Manager Pro
Hello everyone, how are u? I have PMP on premise running on my enviroment, and I wanna configure it to reset local accounts passwords (of others servers that where is installed the app) when I request those passwords from PMP app. Is this possible? Data:
32bit version of SelfScan.exe
Hello, I would like to know if there is a 32 bit version of the SelfScan.exe executable for windows machines. How can I download it? Regards,
Patch Tuesday updates - June 2023
Hello folks! Here's a list of the updates released this Patch Tuesday: New Security Bulletins : KB5027531, 2023-06 Security Only Update for .NET Framework 4.6.2 for Windows Server 2008 SP2 (KB5027113) (ESU) KB5027531, 2023-06 Security Only Update for
Can I bypass endpoint notification for deploy immediately
Hi, is there a way in the Cloud version to bypass endpoint notification for the deploy immediately option when deploying configurations? I don't want the user to have to choose to deploy or have the option to skip and I don't want to have to wait 90 minutes
Boot Disk OS Deployment Endpoint Cloud
Hello, When I create a boot disk in OS Deployment using Endpoint Central Cloud, the computer will not boot with the disk. I think it's not installing the boot files. It detects the WinPE tools and shows the path. Thanks,
Testing/rescinding authorization
Is there a way we could test from the portal authentication? I.E. I authenticate just fine, my users are reporting problems with authentication, I make a change to fix the issue, but I can not currently test this change. Along the same lines as testing,
Custom query for audit team with worklogs, notes and attachments details
Hello, I'm need for a query for the audit team that contains the following requirements. I've been able to find much that allows me to export work logs, notes and attachments. All the export features say this is available currently. Any help is appreciated.
Automatic status change
Whilst the new version of the product allows for a scheduled status change when setting a status, I was would like to suggest an elaboration on this: A setting which allows me to select one or more status's to be changed from the current status to Open (or a selectable status) after a certain time has passed and then also notifies the technician. E.G. We have a status called Awaiting Response which we set the request to once we have requested more information from the requester. I want Awaiting Response
How to change automate deployment patch catogary
Dears I need to change the automate patch deployment Updates & Severities because I just have the security updates??
Computers that have been deleted in AD are still showing up in SoM Scans
I have deleted two computers from Active Directory. When Endpoint Central does a scan, the computers come back. Why? How can I get rid of them for good. These computers do not exist in AD. Why are they still here. Even if I click to remove them they just
SLA violation sent to external customer! After merge. Restrict notifications to Domain or technicians?
Hi Looks like we had an odd thing happen. An SLA violation was sent to an external customer: Any idea what could have caused this? Where can I look? Is it possible to restrict notifications to only be sent to our internal (domain) or maybe restrict to
Send Email notification to specific group
How do I send a notification email to the technicians of a specific group when requests for that group are closed?
'Download All Attachments' script no longer working in Edge
SDP version 13.0 Build 13009 Chrome version 111.0.5563.65 Edge version 114.0.1823.43 The script is attached, and run in a Custom Menu. It works on Chrome, but no longer works on Edge.
Patch Tuesday updates - June 2023
Hello folks! Here's a list of the updates released this Patch Tuesday: New Security Bulletins : KB5027531, 2023-06 Security Only Update for .NET Framework 4.6.2 for Windows Server 2008 SP2 (KB5027113) (ESU) KB5027531, 2023-06 Security Only Update for
Patch Tuesday updates - June 2023
Hello folks! Here's a list of the updates released this Patch Tuesday: New Security Bulletins : KB5027531, 2023-06 Security Only Update for .NET Framework 4.6.2 for Windows Server 2008 SP2 (KB5027113) (ESU) KB5027531, 2023-06 Security Only Update for
How to get all workstations via API?
Hi Team, Currnetly, api only can respond 100 records. i can use start_index to get more records. But i need to merge the records to a variable. Here is my requirement: I want to use schedule custom function to find the workstations are about to expired
Google fixes a critical and several high severity vulnerabilities in its Chrome 114.0.5735.133/134 Stable Channel update
Hey everyone, Chrome Stable Channel has been updated 114.0.5735.133/134 for Windows and 114.0.5735.133 for Mac and Linux. This update comes with 5 security fixes. The details of the vulnerabilities fixed are mentioned below: CVE ID Vulnerability Severity
Google fixes a critical and several high severity vulnerabilities in its Chrome 114.0.5735.133/134 Stable Channel update
Hey everyone, Chrome Stable Channel has been updated 114.0.5735.133/134 for Windows and 114.0.5735.133 for Mac and Linux. This update comes with 5 security fixes. The details of the vulnerabilities fixed are mentioned below: CVE ID Vulnerability Severity
Google fixes a critical and several high severity vulnerabilities in its Chrome 114.0.5735.133/134 Stable Channel update
Hey everyone, Chrome Stable Channel has been updated to 114.0.5735.133/134 for Windows and 114.0.5735.133 for Mac and Linux. This update comes with 5 security fixes. The details of the vulnerabilities fixed are mentioned below: CVE ID Vulnerability Severity
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