Task Triggers - Dependancies
Hi, I've looked through the forums and can't find an answer to this, it looks like it's been asked several times years ago, but I've not found an answer. On Requests is it possible to trigger tasks in order? On changes it works because of the workflows,
Restore data failed from MYSQL to MSSQL
Hi, I have problem to restore data failed from MYSQL to MSSQL. Attach the screenshot. Hope someone can advise.
[New Release] ADManager Plus' latest build 7200 with Anomaly report, Azure AD backup and recovery support, and more is now live. Update now!
Hello everyone, We are delighted to let you know that we have released the latest build of ADManager Plus, 7200. Here's a glimpse of the build highlights: Important updates: ADManager Plus no longer supports PostgreSQL versions older than 10. You will
FileScan exclusions
Hi ALL We use EC 11.2.2300.16 How i can add exclusions to FileScan ? We have several fileserver with many files (size: 4+ Tb) and Scheduled Scan take too long time (
Scanning timed out in patch scannig
hi guys , i have a problem i installed agent on computers in other vlan , i can see that everything is ok , tshoot in agnet is ok , firewall is ok and computers connection to ports of server but when i want to scan patch or scan asset that computers ,
Request search returns error
I used to be able to search (and rely on it) but yesterday it began giving me an error whenever I try searching requests. No one else in IT is receiving the error. I've cleared cache, and I get the same error in Chrome, FF and IE. Not sure what to do but I need the search ability back! Thanks... here's the error screen I see when trying any search.
No Last Patch time, Systems not patching
Hi there, I have multiple systems that show no Last Patched Time in PMP. Also, multiple systems that don't seem to be patching but i can't find where i can find any info on why. Any help / tips much appreciated, thank you
Agent down and communication issue.
Hi Everyone, I have been facing agent communication issues on 2012R2 and 2008R2 servers . when i ran the agent troubleshooting tool it shows "the request was aborted , could not create SSL/TLS secure channel". Few servers somehow able to connect although
ServiceDesk Unable to restore data from MySQL to MSSQL
Hi, I am facing problem to restore data of ServiceDesk Plus from MySQL data backup to MS SQL 2012 / 2014. I received the following error message. Hope someone can assist. java.sql.SQLException: Cannot alter 'trace_xe_event_map' because it is not a table.
Your invitation to join our LinkedIn Live on AIOps
Hello there! We are conducting a LinkedIn Live session on AIOps (artificial intelligence for IT operations) titled "Mapping the impact of AIOps for CIOs, CTOs, and IT managers." AI is everywhere and the hype around AI in IT operations is as real as it
Your invitation to join our LinkedIn Live on AIOps
Hello there! We are conducting a LinkedIn Live session on AIOps (artificial intelligence for IT operations) titled "Mapping the impact of AIOps for CIOs, CTOs, and IT managers." AI is everywhere and the hype around AI in IT operations is as real as it
Your invitation to join our LinkedIn Live on AIOps
Hello there! We are conducting a LinkedIn Live session on AIOps (artificial intelligence for IT operations) titled "Mapping the impact of AIOps for CIOs, CTOs, and IT managers." AI is everywhere and the hype around AI in IT operations is as real as it
Automatic functions in Task templates
Hi! We are running SDP on prem, 14201, pgsql. I would like to know if, and how, to automate a couple of things in Tasks. In this case we have an Offboarding process in the shape of a Request template with several associated Tasks. The Offboard Request
OS update required for SDP 14300?
I was trying to upgrade my SDP install to the latest version, 14302. I currently have version 14201 and was trying to install 14300 and then to 14302 but when I was loading 14300 into update manager, I get a message stating “Postgres Upgrade may fail
Replying to conversation - subject does not update
Hi Using version 14105. So we have a request with a subject line like this one: If we get a reply back added to the same request/conversation where the subject line was changed and we click reply or forward: If we click reply or forward it does not use
Personalizing the Client Skin
Hello, We just upgraded to version 11.2.2315.5 and noticed that the ability for personalizing the Client Skin is no longer available. When will be able to regain this ability? https://www.manageengine.com/products/desktop-central/help/configuring_de
ADSSP and ADMP integration
Hi All, I have ADMP and currently evaluating ADSSP. I have integrated the two and I am able to submit and approve basic change requests from ADSSP to ADMP. I would like to limit my users to pre-defined departments (71 departments) and/or titles (261 titles)
API CMDB Relationships between CIs
Hi! we have ManageEngine ServiceDesk Plus MSP 13.0 Build 13004, and trying to use the REST API for CMDB to obtain the Relationships between CIs and Users previously created. But when we try with the method "Get CI relationships details" https://help.servicedeskplus.com/api/cmdb/get_ci_relationships/get_ci_relationships.html
Get optional feedback from the request closure emails
One of our suppliers puts the below links on their request closure emails which we have always liked, I know Manage Engine ServiceDesk Plus sends out surveys but having something like the below where the requester can optionally leave feedback for any of their call logs and that feedback is recorded against individual request would be great. When the requester clicks one of these buttons they get a web popup and they can leave an additional comment, again this should be recorded again the request.
How to put the logged in user into Requester Name
Under Form Rules, in Actions session, i applied the script as below. CS.setValue("REQUESTER", CS.getLoggedInUserName()); when the form load, the error occurs. Please advice.
Custom View does not work as expected
After the Update from 14.1 Build 14105 to 14.3 Build 14302 our created custom view does not work as expected. I created a test filter: And the result looks like this: Is this a bug or something else?
I do not see technicians online
Hi all, I am using SDP cloud. I don't see technicians online, even if the are logged in with browser or mobile app. Any of them are configured on vacation leave. They just are not visible with the green dot. Is there a reason o configuration for that?.
How to get Request ID in email script
param ( $json = $(throw "-json is required.") ) $jsonContent = Get-Content $json -Encoding UTF8 $jsonContent = ConvertFrom-Json -InputObject $jsonContent $request = $jsonContent.request $request.id = $jsonContent.request.WORKORDERID in MessageBody i have
Invisible Subcategory and item list
Hi I have set the list for subgategory and item to close the request and they are mandatory But suddenly when resolving a request i can't see the Menu and i can't close them, by the way my role is a Technician/Admin Could it be an issue relate to the
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The download of the patch failed.
From Last couple of days we are facing issue with some clients while patches deploy ( The download of the patch failed.) but the same is resolved after reinstall the agent (Download from Portal)
[SDF-76348] Template for reminders?
Hello, currently the reminder is in english, i would like to translate it into german. Where can I find the template for the reminder? Next I would like to add the subject in the subject line, as long as the reminder relates to a request. Is that possible? Thanks
Cannot enroll supervised iPhone using Apple Configurator without ABM/ASM
Hello all, I have no ABM/ASM so I'm using Apple Configurator to supervise and enroll devices. According to instructions, the ABM is optional, so enrollment should work without it. I followed instructions and have done so far: Received APN certificate
Service Desk Plus Implementation
Hi All Is there a document available which i could follow to implement All modules of Service Desk Plus from scratch?
How could I set technician and owner fields to Creator?
Is there a way I could set the technician and owner fields to be whoever the creator of the ticket is when a ticket is being created? For example, I have some Service Request templates that are only used by the Service Desk team, therefore they will
ADSSP Quick Enrolment Pop-up, always bringing itself to front
Hi everyone, We're experiencing an issue with the ADSSP Quick Enrolment Pop-up (via Force Enrolment via Logon Script) forcing itself to the front, meaning users are unable to open any other applications (such as Outlook to confirm their emailed OTP) or
the password reset is not activated for your account
Hi Team. Nice to greet you. I am Rafael Aguilar, administrator of the password self-management platform for the company Empresa Nacional del Petroleo (ENAP) located in Chile. I have a problem with a user who cannot change his password because he gets
Netmotion Mobility Client/Absolute Secure Access VPN
Hi, We just purchased AD SelfService Plus for our organization and I'm in the process of setting things up. We use Absolute Secure Access (used to be Netmotion Mobility Client they were recently acquired) for our VPN. Has anyone successfully been able
Feature Request : Backup cleanup task
This product unlike most of the others ME produces does not seem to have a cleanup task for old backups or a setting to set the number of days to keep. I would like to see this added to the product as it helps keep everything clean and automates the cleanup process.
Systemd init script for ServiceDesk
Greetings, Since moving to CentOS 7 and looking everywhere for a systemd init script i have come up with my own, you only need to change the path to your application and add it to your runlevels for it to work: Create this file: /usr/lib/systemd/system/servicedesk.service and fill it with this: [Unit] Description=ServiceDesk After=syslog.target After=network.target [Service] Type=simple User=root WorkingDirectory=/home/ServiceDesk/bin ExecStart=/home/ServiceDesk/bin/run.sh ExecStop=/home/ServiceDesk/bin/shutdown.sh
ADSelfService Plus build 6301 offers several enhancements and issue fixes
Hello Everyone, We are glad to announce the release of ADSelfService Plus' latest build, 6301. Enhancements macOS Ventura is now supported by the macOS Login Agent. A user belonging to multiple domains can now use the same YubiKey device for authentication.
Use DUO Security MFA for single policy
We are configuring the product AD Self Service Plus. It appears that if Duo Security is configured as an Authenticator for any policy it becomes a mandatory step in completing enrollment for all policies, even if the specified policy advanced tab chooses
Forgot my password link on login page
Dear Sir or Madam I am trying to find out if SD Plus has some inbuilt functionality to reset user account passwords (passwords stored in the SD Plus database > not AD integrated)? SD Plus is not connected to Active Directory, but we export/import user accounts (name, user name, e-mail address) from AD into SD Plus. What I would like to see is a "Forgot my password" link on the login page which will guide a user through the process of resetting the password. A new password will then automatically
Move the workstation from the old RO to the new RO the status is successful, but the console does not display the client status in the new RO but still displays the old RO
Can you help with the solution or suggest a way to solve this problem. Check logs client says that the new RO has moved successfully, but on the console it's in the old RO. Build: 11.2.2300.16
SDP API: How do I look up role IDs for mandatory role fields in a Change template?
In order to create a Change via API, I must know in advance which roles (role IDs) are mandatory before I make the POST request. For example, if "Implementer" and "Reviewer" are mandatory, how can I look this up via API? The change_template layout field
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