FCR Marked
Hello All, Could someone tell me what the feature Mark FCR is within SDP ?
Host name (parent) for MSSQL monitor
How can I change hostname/parent for MSSQL monitor? For every other I can just edit monitor and change hostname/parent while in MSSQL monitor this field is not visible when editting.
Tasks on Safari crashes the window
When you go to create a new task off a ticket in Safari it will crash the tab.
Translate "Is Non-Billable" Field
Hello, We found that the Brazilian Portugues translation of the field "Is Non-Billable?" is inverted it is supposed to be "Isto é não Faturável?" Because Like this, when you choose NO, fields that are used to input hours are shown, and if you choose YES, those fields DO NOT show. Can I translate it myself? Is there a file where I can edit this webpage? English Correctly: Brazilian Portuguese Incorrectly (Is Billable?): Thank you very much!
Use-case 23: How To Manage Employee Logon Restriction To Avoid Unrestricted Access To Your Active Directory.
Restricting employee logon access may be trivial. However, to any admin who believes his Active Directory holds a cove of resources, this can go a long way. Some advantages of implementing a business hour based logon are, 1. Primarily, restricting logon during non-business hours as this would prevent unauthorized or unmonitored logon. 2. Less likely chances of expecting an attack as "gaining access" to any resource is out of the question. 3. Ensuring productivity as the employee as they would have
Automatic Assignment Request for Technicians Rotating
Dear Community Consult the following aspect, we need to configure the automatic assignment of requests in the solution recepcionadas, for technicians who belong to a team of help desk support,which within a month they serve on a rotating basis requests; that is, everybody does everything or attend various categories of requests. The consultation is, as I can set up automatic assignment for this type of help desk team ???, exemplifying: Team Help Desk (Technician1, Technician2, Technician3 and Technician4)
Barcode Generator: Enhancements
SDF-62433 : Barcode Generation for assets. This initial version contains an option to add assets (bulk) by scanning the vendor barcodes, ability to generate and print new barcode labels, associate barcode with the existing assets. This feature is available under Assets -> Barcode section. We've been testing this new 9207 release feature and have a few suggestions and comments: - add more text formatting options - add additional fields We ran into issues when printing. We're not sure if it's our printer
Configuration
Hi, Is it possible to amend the : Inside ADManager Plus ADManager Plus has a stream of tools to manage Active Directory from anywhere. ....that appears on the right side of the Home page? A
Custom Reports
Hi team, There is a way a to obtain this reports in ondemand environment? Ticket link to problem in status closed. select c.WORKORDERID "Ticket" ,f.STATUSNAME "Status Ticket" , LONGTODATE (d.CREATEDTIME) "FechaAlta Ticket", h.FIRST_NAME "Tecnico Asignado" , a.PROBLEMID "ID Problema Ligado" ,a.TITLE "Titulo Problema",b.STATUSNAME "Status Problema", LONGTODATE (a.CLOSEDTIME) "Fecha de cierre Problema" ,wof.UDF_CHAR22 "Tecnico Reponsable" from Problem a inner join StatusDefinition b on
Behaviour change for the 'Technician Timer'
Thank you for implementing the 'Technician Timer' feature from the ServiceDesk Plus tree. This has made it a lot easier for our technicians to keep track of the amount of time they are spending on requests. I do have one suggestion though that would make it a lot more functional. At the moment, when you click on the clock icon, you get the option to add a comment and then when you click on the 'Start' button the dialog closes and goes back to the requests view showing the clock spinning. The technician
How to change port?
Hi all i have problem with changing port on DesktopCentral. I try this https://www.manageengine.com/products/desktop-central/general-how-to.html#serverport but i cant find file
displayNamePrintable attribute in User Creation Template
Hello, I need the ability to have the displayNamePrintable attribute in my user creation template. I've added a custom attribute but what I need is for displayNamePrintable to be the same as displayname so ideally I'd like the field type to be 'Naming Format' but the only options I have on the custom attribute when I add it to the template are' Single Line, Editable Dropdown, Dropdown and Date Picker. How can I make the custom attribute displaynamePrintable default to 'First Name Last Name? Thanks
v8.2 - history disappeared from a ticket
Here is a problem I have never encountered before. I had closed a ticket for a customer and she could see the resolution in the history but then the history disappeared and it had disappeared when I went into the ticket as well. I re-opened the ticket and eventually for me the history re-appeared so I was able to email the details to the customer as she could still not see it. It is really weird as it comes and goes as in this snip. I am using Internet Explorer 11 and have cleared the cache
Report in Netflow
Hi, I am exploring scheduled report in Netflow and sent to my email. I was able to receive the report, but I saw this garbage things. How to view this into normal reading? See attached.
ServiceDesk Plus 9216 Released
Dear Users, SDP 9216 has been released and can be downloaded from the URL below, https://www.manageengine.com/products/service-desk/service-packs.html Issues Fixed in 9216 SD-63385: Unable to close a request via global/inline edit even after the mandatory fields are entered. SD-63378: 'Cancel' option does not work for Inline edit of a Change. Please refer to the below link for the steps to install the patch. https://www.manageengine.com/products/service-desk/service-packs.html#sp Regards, Edwin Vasantha
OpManager get stop collecting data
Dear team, We have installed the OpManager on a linux server but it get stop to collect the data every week and we have to restart it. for your information , from report section we still can access the data (report) that has been collected until stopped collecting time. Please help to solve this problem Regards
Ciustom Report for Asset Management
Hi, Can someone please provide me custom query report for asset management that has the following Asset Name User Department Company Site Asset State Version 9.2 Product Enterprise 9202 Database SQL: PostgreSQL Thank you in advance
Adding a "close window" button to Self Service pages
Hi, We have implemented a hyperlink to our home page of Citrix Storefront to allow users to reset/unlock their passwords using AD Self Service Plus. However, as users are using devices in kiosk mode the browser session opens in full screen mode and when they click on the hyperlinks to our AD Self Service pages, they also open in full screen mode. Does any way know off adding a "close window" button to each page of the Self Service pages, so users can click on that to return back to the Citrix Storefront
How to enable VDI scanning for inventory hardware/software
How to enable VDI scanning for inventory hardware/software
facing issue with treshold in script monitor
Hello All, I am facing some issue with threshold set in custom script monitor, I fund that those are getting removed automatically . has anyone faced the same issue. Need some solution as this is causing some failure not been detected by tool as threshold are not in place or changed to some random value.
Microsoft SCCM to SD+
SD+ query. I've created an xml similar to what ae_scan creates but using data from SCCM. 1. Is there any documentation for the import logic used by SD+. 2. Have used the logic within ae_scan.vbs as a basis for creating the xml but find when I upload to SD+ I'm getting a error on the import screen which just says "Problem while importing the scanned xml file". Is there a log file somewhere that gives a description of what the error is?
Editing Closed POs in ServiceDesk
Good day, I was wondering if it was possible to edit Closed Purchase Orders in ServiceDesk? We have an instance where we received something, closed the PO and then needed to send it back. We would like to have something, OTHER than an attachment, that reflects the return. Thank you, Darran
Tickets Not Assigning Correctly
I have an issue that just started but nothing has changed with my rules or with the version. I have an exception created for the round robin to exclude certain tickets based on the mode status. I then have a business rule that assigns to the correct technician based on a pick list within the ticket. It was working fine but now it will only assign to the correct technician if that technician is associated to that ticket group. For example, I have 2 type of tickets, A and B. Tech 1 and 2 are associated
When a request was closed, linked request should auto be closed too.
When a request was closed, linked request should auto be closed too.
About install build 9200 with binaries from archive
Hi, I must restore a SDP-backup on build 9200, so I need to install a fresh 9200-build. In http://archives.manageengine.com/service-desk/, there is some ppm-files in 9200_2_ppm, 9200_3, 9200_4 and 9200_5. After installation of 9200, shall I update with any of the ppm's and if so, which ppm?
Network Monitoring Not Updating
I'm testing out the Network Monitoring feature of OpUtils. I have entered a server's IP and it shows the server as running. However, it keeps showing the server as running, even after the server is shutdown. The refresh period is set to 1 minute. Even after bouncing the OpUtils service, it continues to show the server as running. Please advise.
No missing OS patches?
I'm using the free/trial version of Desktop Central & yesterday when I ran a scan it reported back that none of the 8 machines I scanned needed any OS patches. Up until then, it had been working perfectly. I know for a fact this is wrong but just to test it, I added another machine that I know needs at least 100 patches, installed the agent but Desktop Central is showing me that it requires none. When I view All Patches, it tells me the number of systems each OS patch is needed on but when I go to
Admin OTP locked out
Good Morning, I enrolled the admin account in Two Factor Authentication as a test. I then replaced my device and can no longer login now since its asking for the OTP code for the admin account. How can I get past this? Regards Gconcepts
Mqsql Log size issue
Dear SDP Forum members I am using SDP Plus 8.1.0 Build 8107 on windows 2003 server c:\ManageEngine\ServiceDesk\logs folder shows mysql.log file is almost 9 GB , which cause issue on my OS drive comes to end Please guide me how to clear that log and retain the log size if required in future or disable logging Regards MAJ
Custom LDAP Attributes
Hi, We have added a custom attribute for proxyAddresses to capture the addtional e-mail addresses for our Distribution groups. For some reason this is only picking up a single entry. We have around 3 proxy addresses for each distribution mailbox group on AD, so do you know why this is only picking up 1 of them ? A
Can't copy and paste new monitor
Maybe it's just my inexperience, but I can't seem to get copy and paste monitor to work at all. Not a huge deal normally, but I have a cluster of identical servers that serve up a java application that gives us specific data via mbeans. I want to duplicate the monitor I created on 1 server to also monitor the other 11. We are monitoring about 8 of the mbeans out of several hundred, so to go back and recreate the monitors without copy and paste is a task that may take weeks...days at minimum. Copy
Importing from 3rd party password managers, like KeePass?
Is there a way to import KeePass files? Our IT department has bee using KeePass as a central location for network passwords, but I am trying to migrate this to PMP. I have tried to import a KeePass .CSV file, but it doesn't seem like a true CSV file. They use quotation marks around accounts and passwords. This leads to Password Manager importing all the accounts that look like 'admin' and 'password', so each has to be manually edited. Also PMP gets confused with spacing and skips the majority of
Incident resolution - not saved i Solution
Hi all, When I have found a resolution to an incident, and then want to save this in solutions, I click the "Save and Add to Solutions" button, but nothing is stored in Solutions. Anybody able to help me? Best regards Jan Fure
SCP Plus failure
My SCP Plus version 7.9.17and i want upgrade it to 7.9.31. I use MSSQL for DB. When i try to apply patch i take error "Error occured while migrating postgres database"
Using SSO: Requesters login name different to Single Sign On login name
Hello, I'm currently in the the process of setting up a Single Sign On method for SP on demand, at the moment I have the users imported using the Provisioning App. However this assigns their login name as "John.Smith@Domain.com" where as our SSO uses the login name "JohnS@Domain.com" Obviously the SSO won't work in this situation. The only fix I've found at the moment is to manually add a second email ID for the user in the zoho control panel: https://business.zoho.com/cpanel/index.do#dashboard
Forwarding of email does not give details like sender, date, time, subject and description as that of outlook
When we forward an email in the conversation list of a request, does not show the forwarded email sender, date, time,subject and mail body details as seen in outlook
Custom report Discrepancy Values
Dear Team, This is to bring to your notice that when i generated a report for Jan'16 - May'16 the records shown is 5000. When i generate the report individually as shown in the screenshot below the total records is 11184. Let us know why the discrepancy in reporting. Jan16 to May 16 Fnd the Attachment Jan16 Fnd the Attachment Feb16 Fnd the Attachment March16 Fnd the Attachment April 16 Fnd the Attachment May 16 Fnd the Attachment Below fields are selected for both cumulative as well as monthly report.
Use-case 22: How To Monitor Administrative Group Modifications In Your
A crucial aspect of IT auditing is knowing which users have administrative privileges and manage them accordingly. Users who are a part of the Domain Admin group have UNRESTRICTED access to the entire Active Directory and its resources. If this access could fall into wrong hands, the user can ram other admin users, man-handle critical resources and bring the whole domain down. Picture courtesy: Microsoft TechNet Now how do we prevent this? ADAudit Plus has exclusive reports to monitor administrative
Task Call unable to take report
Hi Team, Advanced thanks to you. We are raising the task and closing, but we are unable to take report. Please help me how to prepare report for task. Bala Prudvi
Catalog Services and SLA
Hello guys I have this query: SELECT CategoryDefinition.CATEGORYNAME "Categoria", SubCategoryDefinition.NAME "SubCategoria" , ItemDefinition.NAME"Elemento" FROM CategoryDefinition left join SubCategoryDefinition on SubCategoryDefinition.CATEGORYID=CategoryDefinition.CATEGORYID left join ItemDefinition on ItemDefinition.SUBCATEGORYID = SubCategoryDefinition.SUBCATEGORYID where categorydefinition.Isdeleted = 0 order by CategoryDefinition.CATEGORYNAME Can you help us to add to this query the follow
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