Good morning,

I have a few requests in SDP that are not showing the usual detail on the history tab in the request view. Normally I would see that the request was updated at a certain time by a certain user, and then the details of what fields were updated. For these tickets, it shows that the request was updated, but with no information on which fields. I have attached a screenshot of one of the tickets.

I also ran a report of the request history, and these particular requests are not appearing in the report either. It is as if when the changes were made something prevented the system from writing to the logs or something.

Any ideas?

Diana