Announcements in portal
I want to send my users announcements via the self service portal. And I can't find the instructions to do that. Can some one point me in the right direction. Thanks
A Question About Software Assets
What makes these two entries "Under Licensed"? Cheers, Darran
Monitoring Backup Exec Jobs?
Dear all, Is their a way that Opmanager can monitor Backup Exec Jobs and have an alert if the backup job fails? If it doesn't are the plans to include this?? Cheers James
Suddenly lost our admin rights!!
Help me please!! I lost my access as a technician in our ServiceDesk Plus... just rebooted my computer and when I return back I do not have access as an technician, only as a requester. What happened? I verified that my license are active and I have the correct groups enabled from a co-technician and I have deleted cookies and so on. I restarted the services and now my co-technician have the same problem!? This is really urgent for us! ://
OPmanager 12.1 with APM-Plugin issue..
In Opmanager 12.1 with APM-plugin... Add-On/Products Integration Applications Manager Where is the "SAVE" button? Regards, HSD APM=ManageEngine_OpManager_APM_PlugIn_64bit.bin OpM=ManageEngine_OpManager_64bit.bin OS=Linux Centos 3.10.0-123.el7.x86_64
Triaging requests
Hi guys, Can anyone tell me how to force technicians to triage their tickets before they reply to a requester (apart from telling them off )? I want all our 1st line technicians to select impact, urgency and at least two additional fields before replying to it. All fields are set as mandatory and are required when closing requests. Regards Mario
Service Level Agreements do not apply properly
Good day, I have set up a service level agreement rule that should classify all incoming tickets as normal. It is then the responsibility of First Line support to assign a more urgent or less urgent SLA. Some tickets do not get classified though even though the requester based rule does contain the requester name. How do I go about resolving this? Can you not create simpler rules that assign SLA based on Site? Regards,
Hyperlink to an Asset via CiName
Is it possible to create a hyperlink to an Asset by parsing the Asset/Ci Name in the URL as apposed to the ci ID? So, in my environment the below URL will load a particular Asset that references the 'ciId': http://servicedesk/ViewCIDetails.do?ciId=23719& But I would like to achieve the same thing by parsing the ciName instead: http://servicedesk/ViewCIDetails.do?ciName=computer1234.contoso.com& Essentially i want to load ServiceDesk directly to a particular asset by knowing only the Assent/ci Name.
ServiceDesk Plus 9218 Released
Dear Users, SDP 9218 has been released and can be downloaded from the URL below, https://www.manageengine.com/products/service-desk/service-packs.html Issues Fixed in 9218 : SD-63307: Latest “On Hold” time entry is considered in the calculation of a request’s “Time Elapsed” and “Dueby Time”, instead of the first “On Hold” time entry, resulting in the miscalculation of “Time Elapsed” and “Dueby Time” in some environments. SD-63291: Issue catalog is displayed even when there is only default request
IBM MQ Support Pack MS0B is no longer available
Hello, All instructions indicate that to install the add-on for IBM Websphere MQ, we have to download the support pack MS0B from http://www-1.ibm.com/support/docview.wss?uid=swg24000668. However, this link is no longer working, and the support pack does not seem to be available on the IBM website. What is the workaround for this? Thanks.
Incident Templates - Attachments
Hi, Is there a way you can add attachments onto an incident template? I would like to include relevant documents for the type of incident which would be logged using the template? Thanks in advance
More password creation options
When setting up a new user and/or setting the password complexity rules, it gives you the option to select a dictionary password and/or the option to select a special character(s) or or number(s). The problem is that there is no way to do both. We currently use Monkey.train.ruler1 or similar to unrelated words together to create new and also rather secure passwords for our users. At current I cannot find a way to do this, however it doesnt seem like it would be that difficult to do since the framework
New Look / Modern Design planned?
Hi, do you have any plans to create a more modern look to the UI? OPManager 11 looks quit nice but SD MSP looks a little bit like the 1990's. Best Regards, Jens
Latest update changed the color theme, can't distinguish colors on charts (color blind)
Sounds like a silly problem BUT I can no longer distinguish some of the charts and graphs with the latest color scheme. Is there a way to change the color theme or is there a "color blind" setting? Best example is the "Disk Usage" Chart in Inventory.
License report shows all licenses in a group on each machine, not the one associated to it.
I've been asked to make a simple custom report where you put in the computer(s) you want to report on and it would show the software name, license name, key, and expiration dates for each license the computer has. I have this working pretty well right now except that if any license is a part of a group with multiple licenses (say Adobe Pro individual licenses for certain machines), the report will show every single license in that group as applying to the chosen computer. To give a better example.
SDP - Asset Module
Can someone tell me what port the Asset Management module uses to communicate with assets on the network within Service Desk Plus? Thanks! Leslie
unable to delete custom/vendor monitor in device template
How can I delete a monitor I created in a device template? I dont see the little trash can icon to delete it. Also what is the correct Functional Exp to use with a OID that is a Count32? running v12.1 Larry
Resource folders
Hi, Let me start off by saying that the PMP application has been working out great for our organization, and things are getting a lot easier when it comes to managing our accounts. However, there is one thing I was trying to figure out, and I will like to know if it is possible. Presently, when someone adds a resource, it shows up under their name. Example: Bob's Groups. This is fine, but what if multiple persons add resources and share them with a department; you end up with a long list of resource
Need Help With Report
Hello , Need help to create Report With Those customizing filters: Account Disabled equals 'FALSE' And Last Logon is less than or equal to '90 days ago' And Distinguished Name does not contain 'OU=Services' And Last Password Change is less than or equal to '90 days ago. How to do it? please help Thanks Gabi
Custom Developers
Are there any vendors out there that provide custom developing for Service Desk Plus. Looking to go beyond the default capabilities with forms and requests for employee on boarding and termination processes.
API Images / Outlook add-in
Hi, We have been developing a product called V-Technician for Service Desk Plus and use their API Now we have finished implementing the same functionality for Service Desk On-Demand and that work very well except for two issues/limitations 1. When is request is fetched the id returned is the local id for example 799 and there seems to be no way to retrieve the global id 95000084392 that would be useful for example to divert the the user to the SDP On-Demand portal to access the request. 2. Support
Password verification failed
Hi, I cannot verify password some users in windows server except user "administrator". It's show in details as below. Could not verify if the password of account (local user) of resource (host name) is in sync with the one stored in the PMP repository. Password integrity verification can be done only for resource types for which remote password reset is supported by PMP. If remote password reset is supported for this resource, check if you have configured it properly by supplying the necessary credentials.
Account manager
Hi, I would like to use the account manager role as moderator = the account manager receive the request an set the priority or at least receive an email as soon as a new request is created. Is this possible ? Kind regards - Vincent
An issue with attempt to access
There is an issue with attempt to access. Attempt to access (from the other host than SDP server) by API to ServiceDesk (Windows version) ends with this statement: The request to access from the other origin is blocked: rules "Same origin Policy" don't allow to load remote access fromz „http://servicedesk..../sdpapi/request”. ( the missing header CORS "Access-Control-Allow-Origin"). Can you share with the knowledge how to enable CORS?
OpManager installation folder
Hi, is there any documentation that can help me to have a deep idea about OpManager installation folder ( folders, files) and what are the folders and files that i must focus on to view configurations or to faster deal with troubleshooting in case of issues. Thanks
Network scan
I am trying to run a network scan and I am having some problems with it. It runs a simple scan and very basic info is written into asset inventory. I can see basic info for workstations that probe collected on given network range. However, it fails to collect detailed info by pushing SDPOD_MiniAgent onto the workstations. Account used for scanning is configured to be a local administrator on any machine within domain - this is configured on a domain controller. Here are relevant lines from probe's
Adding local server accounts to Groups
Hi all, might be a serious case of PEBKAC but Password Manager Pro doesn't seem that user friendly around resource groups Currently trying to add all server local administrator accounts to a new Resource group to enable a scheduled password change. I've created a "dynamic" group with the following properties: Match All of the Following: "User Account" Equals Administrator "Resource Type" = Windows The problem with this is that it adds in ANY account discovered under that resource, including guest
Cost of Service
Good day, I would like to know a few things: 1. Is there a report which shows how much each incident cost to resolve given that all technicians have Cost per Hour Configured? 2. Would that cost automatically be associated with the asset assigned to the requester as a TCO calculation? Thanks,
How user creation templates adapt dynamically- Introducing user creation rules
ADManager Plus is a one-stop solution for Active Directory user account provisioning with simultaneous Exchange mailbox, Skype for Business, Google Apps and Office 365 account creation. While creating users through ADManager Plus, have you ever felt the need for templates to auto-fill fields based on certain conditions? Let's say, you have a template for a regional office. While provisioning users through the template, you would like the address, manager, OU container, etc., to be populated
custom script for field and form rules
dear all, I want to have a custom script which will support me to run whenever technicians change status of the filed Status to something that I predefined. it will run the scipt to pop-up add note windows and this windows will madatory to force technicians input information before they can change to status they want. can you help me out with this idea ? thank you ! Brgds, Tai
Save a Purchase Order as a Draft
Often we'll start a purchase order only to find out we need additional information. It would be helpful to be able to save a draft of a purchase order so we can leave the screen and come back to it later.
Default Purchase Order Item Quantities to 1
When an item is added to a purchase order, the default value is zero. How about using a default value of one instead? This would save some of us quite a bit of time. Thanks for the consideration, Adam
monitor quotas 2008-2012 file shares
We use quotas on 2008/2012 file servers to keep our minions from chewing through disk space like candy. We are comparing opmanager and two other products and we need to be able to not only monitor the partition usage but also the share usage (directories on the disk). as an example DISK E: size: 2TB then we have the following e:\shares\Share1 (200gb quota) e:\shares\Share2 (100gb quota) e:\shares\Share3 (50gb quota) e:\shares\Share4 (500gb quota) if we monitor E: (which can only ever get to 850GB
Notification Profiles - Run Program and Run System Command not working in OpManager
Good afternoon, We are experiencing some issues when using "Run Program" and "Run System Command" notification profiles in OpManger. In fact, neither of them are actually working. We tried to test actions and an emergent window said the command executed properly, but in fact it does nothing. We tried running a batch file in the /bin and in the root directory, then we tried to execute the commands through the "Run System Command" option but it didn't work too. We are currently using OpManager V11
Force enrolment
Hi All I'm just wondering if anyone has put together a method of forcing users to enrol. Probably at least half the people in the company haven't enrolled (either because they are new and dont know about it, they ignored the communications, or are just lazy). Then when they go to use it..... computer says no. Right now i'm thinking an SQL query to find who is already enrolled, then match that against an AD extract to get the exceptions. Put them in a group or something, and perhaps use a script or
Send Registration does not translate 'macros' into text
I'm trying to use the macro %givenName% but the email contains the literal text rather than expanding to the name. Also, is there a way to insert line characters? Thanks, Adam
File Monitoring with Event Log Analyzer - few questions
We recently purchased ELA and I am slowly getting used to all the different features. I have been having some difficulty with the File Monitoring portion of the system. Here are a few questions I hope someone out there can assist me with: 1. I don't see an option to change the reporting interval for the file monitors, do they update every time the host updates? 2. The file monitors seem to only update sporadically. Any way I can get them to update more frequently? 3. On one of our networked drives
SysEvtCol error on Server Shutdown....
Every time I close the Event Log Analyzer server (right click on System Tray Icon -> Shutdown Server) it will throw an error on SysEvtCol. This error doesn't happen every time, but usually happens when the server has been on for a while (I just tested it by starting the server then closing, and the error didn't happen). A little background: During the install of Event Log Analyzer, there were no start menu items created (not sure why). Therefore, I launch the server by executing 'run.bat'. Not sure
Windows Updates: Deploy optional Updates
Is it possible to also deploy optional updates on Windows Systems. When we manual start the internal Windows Update we get some optional and not security related updates. Can we also deploy these updates through DC?
Reporting and / or alerting on activity ourside of business hours
Looking to configure alerts for user logons outside of business hours but cannot find how to put in the time parameters in the alert profile. I have put in the business hours in the settings section. Surely this can be done. just cant quite work it out. Any pointers?
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