list of groups and their members
Hello all, I need to generate the following reports 1- list of groups and their members. 2- list of users, and what groups are each in. the reports built in, actually mix the whole users selected, as one, and mix them all together.
Upgrade Path for DeviceExpert to NCM
Is there an upgrade path from DeviceExpert 5990 to NCM 11000? I do not see an upgrade packs for and we have a customer looking to upgrade their deployment.
Install MSI with Transform Files
Greetings all, I'm trying to install FoxIT PhantomPDF with a transform file. I can run all the commands from a command prompt and get the application to install without issue and install using windows group policy. However, I cannot get Desktop Central to install it. I have both the msi and mst uploading in the software package and the configuration is set for a computer configuration. Even on a brand new install of windows it just fails with error 1603. Any ideas on why?
The remote server returned an error: (403) Forbidden
Can anyone provide advice on how I can resolve the following errors on my distribution server that is preventing Agents from connecting to it: Distribution Server Connectivity Info : DistributionLastAccessName, #SERVER-NAME#, 8021, http, Failed, The remote server returned an error: (403) Forbidden. DistributionServerName, #SERVER-NAME#, 8021, http, Failed, The remote server returned an error: (403) Forbidden. DistributionServerIPAddress, #SERVER-IP#, 8021, http, Failed, The remote server returned
Where can I find the linux agent installer?
Hello, I am looking for the DCLinuxAgent.zip download as per the guide on https://www.manageengine.com/products/desktop-central/help/configuring_desktop_central/managing_linux_computers.html. Are you able to point me in the right direction? Thanks,
Returning assets from a PO?
I created a purchase order for (3) iPad Pros w/ wifi+cellular. I ended up exchanging two of them for the wifi only version. How would you guys recommend I handle this within SDP?
FileAudit Agent Install
Hi everyone, just thought I would share a little info on manually installing the FileAudit agent on remote servers if you have trouble deploying through the web interface. I was getting a general error with no other information so I poked around a bit. In the program folder "C:\Program Files (x86)\ManageEngine\FileAudit Plus\bin" you will find the agent installers, hilariously called FapAgent.msi there is the x86 and x64 versions there. You can just copy those to the server you want and run them
Use-case 21: How To Monitor Terminal Services In Your Active Directory And Gauge Disconnecting Sessions
Are you being challenged by dropping Terminal Services sessions? .. The best answer would be.. Audit them! Here are the top reasons why remote desktop services drop, 1. Faulty LAN cables. 2. NIC card failure. 3. No TS Keep Alives enabled or irregular
Backup Successful but cannot start server error - after migrating Desktop Central to MS SQL
When I ran the process according to instructions provided back up started once I ran the changedbserver.bat. I then got an error unable to create in master. My DB Admin made a change and I clicked ok. then popped up a box saying backup successful, but you will be unable to start server.
Report Containing most recent note
Hello, I'm trying to figure out how to have the most recent note in a report. I have been able to make a report that prints ALL the notes, but it is a huge report, so I just want the report to list the most recent report in the request. Here's some of what I have but haven't been able to get the most recent note. SELECT DISTINCT wo.WORKORDERID AS "Request ID", aau.FIRST_NAME AS "Requester", wo.TITLE AS "Subject", wotodesc.FULLDESCRIPTION AS "Description", std.STATUSNAME AS "Request Status",
Recommended methods / practices for updating Title, Department, etc?
i am curious as to what users are doing or developers recommend in terms of updating employees' Titles and departments. How is this best done through ADManager when automating? Would you simply have a csv export from the HR database with employeeNumber and Title? And how can you automate matching the users in AD based on that attribute or based on other attributes in order to update those types of other attributes?
Create Private Report for Other User
Good Afternoon, I have been asked by management to create reports that are private to them. I see where I can make it private to myself, or public. Is there a way to make a report private to another user? If there is no built in way to do this can I make it Private to myself and then use some SQL to change the owner from me to the other technician? Thanks, Steve
Cumulative Security Update for Internet Explorer 11 for Windows 7 for x64-based Systems (KB3141092)
Hi, When applying the above update on some of our machines the following windows appears after rebooting We Have found an article from Microsoft that has the fix in it http://answers.microsoft.com/en-us/ie/forum/ie11-windows_7/the-procedure-entry-point-httpishosthstsenabled/f7d39779-b32a-49b2-a3a3-27ecceffb883?page=1 Is Desktop Central working on why this patch got through with the issues it has?
Rest API for requests -reg
Hi, Is any Rest API available to get predefined list of PRIORITY AND STATUS from the Request form? i.e I want Rest API to get the predefined values from the priority and status drop down lists in the Request Creation form. Kindly help as soon as possible. Thanks & Regards, Kumaresan M
Failed logins on HyperV Host from EventAnalyser PC
Hi, We are using the free evaluation version of EventLog Analyzer. It is setup on a domain PC and monitors 2 VM servers plus the HyperV Host server. The VM's work fine, but the host records lots of failed logins coming from the PC running the EventLog Analyzer that tie in with when the system polls the server. The server is not domain joined. The host entry on E.A. passes the authentication test screen. I've tried different combinations of login details, but it doesn't seem to solve the issue. I've
Create Tickets in Bulk (from CSV/Excel) ?
I have a requirement to create a static helpdesk ticket for each of our printers under a managed print service. The idea behind this is that any notifications coming in from the managed print company will give the reference number of the helpdesk ticket assigned to that machine. All tickets would be closed until an E-mail is received which would then re-open the ticket so we would be brought to our attention. I have about 80 printers to create tickets for - it would be good if I could dump out a
Product Name is not visible in asset's CI info [ CLOSED ]
Hi, It seems that the field Product Name (aka Product Type) is only visible in the CI Info of workstations, but is not visible in other item types. It looks like a bug, it is important to be able to see what is the type of a given product. Let me if it is an on-going issue, and when it might be fixed. Thank you,
Feature Request - Reminders on Dashboard
I'd like to request the ability to see Reminders on the Dashboard instead of having to go through: Quick Actions -> My Reminders Current location is very obscure and these should be treated with some importance.
[ 'requests' and 'changes] - Need REST API for Approvals (add, delete and modify Approvals, etc.)
For 'requests' and 'changes, need REST API for Approvals (add, delete and modify Approvals, etc.)
Support for Ms SQL 2014 AG
Good morning, We have installed ServiceDesk Plus (build 9209) and configured with a Ms SQL 2014 server. We need to configure SDP database on an Availabilty Group; but in the configuration database app, if we put the "cluster database" name, it converts the name to the name of a single server (which has the database mounted in that moment). So, if DB is balanced to another node, ServiceDesk Plus not works. Can we configure SDP to work with AG database? Thank you.
How to change Backup path?
Hello, is there a possibility to change the backup path? We want to save the backups on a separate partition. Kind regards from Germany, Jan
British Summer Time
Hi All, I am running 9.2 Build 9216 I am looking at the times our jobs are created, they are an hour out, which I expect is down to us being on British Summer Time at the moment. Is there a fix for this, or something I need to check? Thanks John
Can't assign Service Requests to a Group
Just updated to build 9213 last week and my Help Desk people can't assign a SR request to a group any more. We're pretty sure we used to be able to do this. Incidents still show groups as an option. Is this a bug or a new feature? If feature, what is the logic reasoning? Thanks
Change the view in an Incident
I am still setting up and playing with ServiceDesk Plus, but I wanted to see if there's a way to change the default view in an Incident. Currently, all of the conversations are collapsed by default, and you have to click through each one to see the whole conversation. Also, the newest ones are at the bottom, not the top. Many helpdesk systems show the entire conversation piece by piece so you can follow the conversation from bottom to top (like an email). Is there a way to make the conversation
Once APM and OPM discover devices or applications, can synchronize to SDP ?
After Integrated SDP with APM and OPM, once APM and OPM discover devices or applications, can synchronize to SDP ?
IE collapses control on select bug?
Build 9209 (also 9213), MSSQL Db IE 11.0.31 Requests NEW INCIDENT choose requester name, name resolves to valid requester Click on Technician drop down field, further down on the form, field expands as expected, move mouse or scroll wheel, field collapses Select Technician field again, behaves normally. Only in IE, tested on multiple computers with multiple users in Windows 7 and Windows 10. Works fine in Chrome
How do I calculate licenses for Analytics Plus?
There is 4 of us that will be using this software. Will each of us need a login account?
KPI Report
Hi, I would like a report that will report on some KPI targets that we have set for our technicians. Is it possilbe to list the technicians in a Group with their current completed request total for the month, the percentage of those that breached 1st response, the percentage that breached SLA and the number of Survey results that came back with 100%? We are using PGSQL. Thank you, George
Tasks's Time
I'm using SDP 9117 and has this issue. When I create new Tasks for incident request and set "scheduled end" greater than Due Date of request but doesn't have any notification for this. Does Tasks support notification when Task's "Scheduled end" greater than "Due Date" Thanks!
Trigger a Workflow using performance monitor
Hi, Is there a way to trigger a workflow on a particular performance monitor? At first glance i does not seem possible, when the workflow is applied to a device, I can't select a particular threshold, for example the CPU usage. So the workflow is triggered on every type of performance monitor alarm like memory usage or disk space but I need it only when the CPU usage generates an alarm. As you can see in the image, the link to select a particular threshold is not available. Is this missing or
Asset Import Fails
Hi, My asset import is failing with the following on each entry. 1) For input string: "null" Everything is picking up from the csv. Any help would be appreciated. Thanks Rich
trash archive
Hi, Is there a way we can block a technician to delete a request? Or like a notification in case a request is being trashed? Or we can keep the "trash" without it being deleted after 24 hours? Best, Pieter
Interface Traffic Low_threshold alert configuration
Hello Support, I have configured Interface traffic's High threshold alert by using Interface templates and it was working fine. and i am getting mail alert when the traffic goes beyond high threshold percentage,good. The same way i want to configure low threshold also, because whenever interface traffic degradation happens i can get mail alert. But on interface template we can configure one threshold only(either high or low). Please find the attached for same. so i have configured low threshold
Import from the On-Demant to the On-Premise ServiceDesk Plus, issue with Technician data not being correct.
Hello everyone, I put in a ticket to support yesterday about an issue I’m seeing, but I wanted to see if anyone in the community had a similar issue and/or resolution. When I try to import an xls with all request history, after the import a good portion of the tickets are showing as unassigned for the Technician field, and I can’t seem to figure out why this is happening. I’m kind of on a time crunch for the system migration, and I need to have this resolved before the end of the week. Any information
Key Manager Plus for SSH Key Management
We are excited to announce the General Availability of ManageEngine Key Manager Plus. Key Manager Plus is a web-based SSH key management solution. Available immediately, the new product joins ManageEngine’s privileged identity management suite to help administrators take control of SSH keys. Here is what you can accomplish using ManageEngine Key Manager Plus: Discovery: Discovers the SSH systems in the network, enumerates users and finds existing private keys. Secure repository: Consolidates all
Product Type change in Asset Management in mass?
For a long time our company has been using asset management wrong and i'm trying to clean it up. As such people didn't often care which product type they chose when issuing a PO. For instance our Facilities department would use Building Contractor for everything they did because it sounded closest to facilities. Now i need to clean this up. I have created the new Product Types and want to assign former products to them. Often times we'll order the same thing over and over, so rather than have the
Asset Explorer Agent Install when already using Desktop Central as well as SDP
Hi We have an installation of both Desktop Central and ServiceDesk Plus. The DesktopCentral agent has already been deployed to all computers but do we also need to deploy the AssetExplorer agent as well as our computers have already been detected by SDP? What functionality does the AssetExplorer agent give over the DesktopCentral agent? Thanks.
Technical Report
There is a report or query in which the number of registered technicians and assets is shown in ServiceDesk Plus ??? Thanks and regards
Enviroment: VMware ESXi 6 + Virtual Machine RHEL 7.
Hi, well we have a ESXi with a VM RHEL 7, and we monitoring the vCenter, so, when configured Guest OS, AM send the error: The Monitoring for the Node is not Supported. My question is, when are be supported rhel 7 for virtual machine? In monitor type Server Linux, working fine.
Powershell debugging
Anyone know how to get debug information when running custom script? I have a script to run when a user is disabled that, if they manage and other users, re-assigned those users to the manager of the now disabled user, and then sends the new mamager an email. The user gets disabled OK, the process says the script ran OK, but the manager does not get changed and the email does not get sent. Any ideas? Mark Ashley Weston College
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